Waiting Century Hotel (Shanghai Jing'an Railway Station) Reviews

Response from Property: Thank you very much for giving us a rating of 4.2. Your recognition of our "pleasant accommodation experience" and "early check-in allowed" has greatly encouraged us 🥰！ It is our honor to receive your full score recognition for hygiene. We will actively improve the environment and service, while also continuously optimizing the quality of breakfast. Looking forward to a more complete experience for you next time. I wish you a comfortable life and travel, and every stay is as convenient and enjoyable as this~(I am Danny, Hotel Guest Service Manager)~

Response from Property: We are very sorry for the poor experience caused by the dust problem in the room. We have immediately strengthened the inspection and standards of hygiene and cleaning. We highly value your recognition of the hotel's location close to Shanghai Railway Station and including breakfast. We will actively improve and continuously optimize the facilities and services to provide room for improvement. Looking forward to a cleaner environment and better service next time you come, and wishing you a smooth trip. I am Danny, the guest service manager of the hotel

Response from Property: Thank you very much for your "4.5 Very Good" review! We're delighted that you found the room clean and odor-free, and appreciate your recognition of our convenient location near Shanghai Railway Station, with nearby dining options like McDonald's, KFC, and FamilyMart for your convenience. We’ve taken note of the minor shortcomings in facilities and environment and will strive to improve them. We’ll also continue to uphold the full-score recognition for our services and look forward to providing you with an even more perfect experience next time. Wishing you a pleasant trip in Shanghai! 😊 (This is Danny, the Hotel Guest Services Manager.)

Response from Property: Thank you very much for giving a "fantastic" five-star rating! I'm glad to hear that you think the hotel is very clean, close to the train station, comfortable to stay in, and praised the good breakfast, equipped with smart toilets, and friendly staff. It's our honor to bring you such a clean, convenient, comfortable, and thoughtful stay experience. We will continue to maintain high-quality facilities, hygiene, environment, and hospitality. Wishing you a pleasant life~(I am Danny, Hotel Guest Service Manager)

Response from Property: Thank you very much for giving a "very good" rating of 4.7, and for sharing such a detailed stay experience with your heart! We are particularly happy to hear that you had a pleasant stay at the hotel. You mentioned that the room was clean and tidy, the space was spacious and comfortable to stay in, the staff were friendly and always willing to provide help, and the hotel was conveniently located (about a 10 minute walk to the subway station, making it easy to explore the city, and nearby shopping centers and restaurants are also convenient). These are all the directions we are striving for, and we are honored to be your "ideal place to stay when visiting Shanghai". I sincerely look forward to providing you with the same comfortable stay experience next time, and wish you all the best in your future journey~(I am Danny, the hotel guest service manager)

Response from Property: Thank you very much for choosing to stay and sharing your experience carefully! We are glad that the hotel's location near Shanghai Station has provided convenience for your travel, and we are also pleased that the lobby coffee machine has been recognized by you. We deeply apologize for the distance between the room and the elevator, the difficulty in moving luggage, and the occasional problem of smoke smell, which are areas we need to improve. In the future, we will clearly indicate the distance between the room and the elevator during the booking process, and also enhance the proactivity of luggage services; In addition, the hotel is a non-smoking area, and we will further strengthen anti smoking inspections and ventilation measures to create a more comfortable environment for every guest. Looking forward to the opportunity to serve you again and make up for the shortcomings of this time. Wishing you a smooth journey~(I am Danny, Hotel Guest Service Manager)

Response from Property: Dear customer, I am so happy to see your full score review! You praised the room's restoration, decoration style, facility layout, cleanliness, as well as details such as transportation, sound insulation, and air conditioning in detail. All our efforts were worth it! The front desk staff are also very happy to be recognized by you! This is the "peace of mind" experience we want to provide to every guest. We look forward to your next visit and will continue to reserve a fantastic room for you. We wish you a good mood every day! (I am Danny, the hotel guest service manager)

Response from Property: Dear customer: Hello! Thank you for writing down such a detailed sharing for us with 3 nights of experience~I'm so happy that you pick up the "location Rocket": the subway is within walking distance+surrounded by Muslim restaurants, which is our original intention when we chose the site - to make the exploration of Shanghai more smooth! Self service laundry and steam iron can add convenience to long-term guests. Your affirmation makes the team more motivated. Regarding the room, a small regret: we specialize in "simple and light living", but the lack of storage should be compensated for! We have arranged to install folding hangers and magnetic storage boards in the room, and can also provide temporary safe rentals for guests in need, striving to tap into the potential in limited space. Your 4 points are both encouragement and motivation, and we will turn the suggestions into "visible improvements". Next time, I look forward to giving you a double surprise of "convenient location+upgraded details". Feel free to go home anytime! (I am Danny, the hotel guest service manager)

Response from Property: Dear guestYour continuous praise of "transportation+service+details" has directly exposed our "treasure attribute" 🚇🚉！ Placing the store next to the hub, I want you to drive like visiting a door; The service team's practice of "fast and efficient skills" hides the obsession of "not wasting your time"; Laundry room+free ribbon, we also want to help you sweep away the trivialities of your journey with just one click (packing gifts can also become exquisite in seconds) 🎁～）！ Being recommended by you, we have secretly put this recognition on the "Service Honor Roll". Next time, please keep the C-seat transportation room safe, upgrade the fragrance in the laundry room, and stock up on some new colors in the ribbon library to ensure that your travel logistics team can play better ✨！ Waiting for you to come back anytime, continue unlocking the worry free experience~(I am Danny, the hotel guest service manager)

Response from Property: Oh my god! I heard you say, 'Despite the construction detour, you still chose us firmly.' I really want to award you the 'Medal of True Love' 🎖️！ Although navigation requires racking one's brain to find the entrance, as soon as you step into the lobby, you capture the elegance and delicacy of the design, and even discover the "atmosphere magic" of the room lighting. (To be honest, I actually want you to customize the light and dark atmosphere, and I will definitely provide you with a "lighting operation secret" next time.) 📖， Master of Light Control in Seconds! Ms. Shi's "superpower assist" and the receptionist's "perfect score service" have welded "thoughtfulness" into the details - as soon as you have a need, they are like installing mind reading skills! We remember the small regrets brought by construction. Next time, not only will we keep the design, lighting, and service online, but we will also send you the "Guide to Finding a Store and Clearing Customs" in advance, so that the navigation can win. We look forward to your smooth and beautiful journey from "finding a store" to "staying in the hotel" when you come again 🚪✨！ I am Danny, the guest service manager of the hotel

Response from Property: Dear customer, thank you very much for your detailed sharing! Seeing that you approve of our facilities (the smart toilet paired with a bathtub design is very thoughtful~), hygiene, and service, and are willing to recommend us, even if it means mentioning past troubles, this trust makes us cherish it even more ✨！ Regarding the maintenance of the entrance road and luggage passage: The construction of this project has now been completed, and the hotel entrance is spacious and smooth, making it easy and convenient to enter and exit with luggage. We apologize for taking a detour at that time, and we have always remembered it. Now we can finally provide everyone with a more efficient experience! The network issues have also been comprehensively optimized and upgraded, with a high-speed and stable network on standby at any time. Whether for work or leisure, it is smooth and worry free. You mentioned "the room is beautifully decorated and well-equipped (the refrigerator is super practical!)" and "the room delivery is thoughtful". Seeing these details is our warmest harvest! Especially when we heard the evaluation of "adaptation to Asians", it made us feel that hiding familiar comfort into the design is particularly worthwhile. In the future, we will continue to polish every experience and look forward to your next visit, responding to your preferences with a more perfect state ❤️！ I am Danny, the guest service manager of the hotel

Response from Property: Wow, receiving your positive review is so exciting! We are delighted that you have recognized our service and hygiene, and feel that our prices are affordable. This is the direction we strive to provide everyone with a comfortable experience with high cost-effectiveness. Looking forward to your next visit and continuing to welcome you with high-quality service. Wishing you a sweet life and all the best! (I am Danny, the hotel guest service manager)

Response from Property: Oh my god, the "two-way warm barrier" between you and Xiao Wang is so sweet ✨！ Xiao Wang, this "professional+heartwarming dual player", directly welds the "service radar" on his body (even the unspoken needs of customers can be accurately captured~), with full professionalism and inherent healing power, perfectly turning "help" into sweet soup! Actually, this is also our deep-rooted obsession: to make every employee a "travel savior" and turn "being needed" into a super happy thing~Your gratitude, Xiao Wang secretly hid it in the "More Pet Customer Skill Pack"! Next time, Xiao Wang is prepared to be even sweeter. The whole team is stealing her heartwarming magic, and even Xiao Que Xing, who is being treated well, is floating in the air. We are waiting for you to come back and continue the beauty 🚪💛！ I am Danny, the guest service manager of the hotel