Mercure Hotel shantou High-speed railway Station Reviews

Response from Property: Thank you for your kind review! 😆 We're so glad the room upgrade surprised and delighted you. The spacious and comfortable stay, along with the thoughtful service, are all details we've carefully crafted. We're honored to receive your recognition and look forward to your next stay!

Response from Property: Thank you for your detailed review! We are delighted to upgrade you to a balcony room. We are happy that the warm purple tones made your stay comfortable. Thank you also for your positive feedback on the breakfast; we will continue to optimize our menu. Our convenient location near Shantou Railway Station, with easy access to the No. 161 bus to Nan'ao Island, is a major advantage. We look forward to your next visit and wish you a wonderful time in Shantou!

Response from Property: Thank you for your thoughtful review! We were so happy to find authentic Longsheng Beef Hot Pot within walking distance, the room was well-ventilated and even had tea set, plus it was close to the high-speed rail station, making for a super comfortable stay. We hope you enjoy your meal and stay in Shantou, and we look forward to your next visit!

Response from Property: Thank you for your recognition and detailed review! We were delighted that Xiao Chen was able to provide you with attentive service and successfully upgrade your room when you arrived late. The hotel always prioritizes a quiet environment, cleanliness, and new facilities; we were especially happy that we chose a supportive mattress to ensure your comfort. We look forward to your next stay and continuing to provide you with a safe and comfortable experience!

Response from Property: This hotel boasts an excellent location for its price, being very close to the high-speed rail station and offering convenient access to Nan'ao Island. The rooms are spacious, with separate wet and dry areas and a well-designed layout, making for a very comfortable stay. The breakfast is also of good quality. Overall, highly recommended!

Response from Property: 尊敬的賓客，非常感謝您初次選擇美居酒店並給出這麼高的評價！很高興我們便捷的交通、美味的早餐、貼心的服務、乾淨齊全的客房設施以及高性價比，都讓您感到滿意。您的認可就是我們最大的動力，期待您下次出行繼續選擇我們，祝您旅途愉快！

Response from Property: 小美感謝您的入住以及好評。汕頭美居酒店所有房間均為明窗，部分房間還有陽台，以及採光露台，酒店內部採光中庭設計也別具一格，歡迎大家入住體驗。 魅力鮀城，汕頭美居歡迎您。

Response from Property: 非常感謝您細緻又真誠的好評！很高興本次商務出行能給到您舒心完美的入住體驗。我們優越的區位、整潔舒適的客房、完善配套與貼心專業的服務，都是希望能為出差旅客減輕旅途疲憊。十分榮幸得到您的認可，也感謝您願意將酒店推薦給更多商旅與休閑出行的朋友。我們會持續精進服務，靜候您下次商務之行再次光臨！

Response from Property: 感謝您滿分好評❤️！酒店緊鄰高鐵站，出行十分便捷，我們前台小夥伴也會用心接待每一位賓客。很高興這次入住讓您滿意，期待您下次出行再次選擇我們，祝您旅途順利～

Response from Property: 感謝您對美居酒店的支持，汕頭美居是小美家族的新成員，我們一定儘快成長，努力為大家提供美好的入住體驗。魅力鮀城，汕頭美居歡迎您下次下榻，謝謝。

Response from Property: 感謝細緻的好評！特別開心初次入住就能讓您滿意，乾爽整潔的客房、智能設施以及房型升級能得到您的認可，我們倍感榮幸。我們會繼續用心做好服務與硬件品質，期待您下次再來～

Response from Property: Dear Guest, Thank you for your recognition and support of Mercure Shantou Hotel. We are truly pleased to hear that you consider Mercure your first choice when traveling – it's reliable and hassle-free! Our guests' peace of mind is always our core service priority, and we are delighted to have provided you with a comfortable stay. Regarding your comment about the hotel being a bit far from attractions, we will continue to provide guests with convenient directions to nearby attractions. Thank you again for your objective review, and we look forward to your continued choice of Mercure hotels under the Huazhu Hotels Group. We wish you a pleasant journey and all the best!

Response from Property: Thank you so much for your wonderful review! We're delighted to hear you enjoyed our stylish rooms, great facilities, tasty breakfast and thoughtful service. Your kind words mean a lot to our team. We look forward to welcoming you again soon!

Response from Property: 非常感謝您抽出寶貴時間給出真實細緻的評價！首先由衷感謝您對我們工作人員服務的認可，5 月 3 日早班前台主管及兩位同事能耐心為您協調解決房間問題，我們深感欣慰，也已將您的表揚轉達給團隊。對於此次入住遇到的隔音不佳、設施偏舊、衞生細節有待提升這些問題，我們深表歉意，已第一時間記錄反饋給工程部和客房部，會針對性排查客房隔音、逐步翻新老舊設施，同時加強客房清潔精細化巡檢，整改衞生細節疏漏。我們十分重視每一位客人的入住體驗，後續一定會全力優化不足，也真誠期待能給您一次更好的入住感受，歡迎您下次再來監督體驗！