LeoQ1981
February 19, 2023
I checked in on February 15th and applied for invoicing through Ctrip. I provided the invoice header and tax number, etc. According to the prompts on Ctrip, I can get the invoice at the front desk on the day I should check out.
I checked out on February 16th and the front desk didn't give me an invoice. It must have been missed. I didn't blame the front desk. I left my email and mobile phone number and waited for the electronic invoice.
On February 17, I did not receive the electronic invoice, so I contacted the hotel and added WeChat. See the screenshot of the chat record. I again gave the invoicing title, tax number, and order amount. First, the response was slow, and then after I urged him, he asked me to "wait a moment," and then nothing happened.
February 18th, no response all day
On February 19th, there was no response for two days, so I contacted the hotel again. See the screenshot of the chat. This problem-solving employee should be properly trained. If the hotel management does not know what to train, it is recommended that the management should be trained first.
No matter how good the hardware is, it will only cause trouble for everyone when it comes to management. Lavande, come on!
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