Shinichi
December 31, 2022
2 adults and 4 children stayed at "Masatoyo" for 2 nights and 3 days. As mentioned in other reviews, it is difficult to locate the front desk. The interior looks great. However, there are stairs to the 3rd floor, so be careful if you have bad feet. Although he is not a germophobe, he is very proud of the blinds and speakers in the living room. Then, just before 7 a.m. on the second day, they noticed a water outage. It was a shock. When I contacted emergency response, the person in charge of waking me up explained in a familiar manner, ``Please wait about 30 minutes for the water tank to fill up.'' I have a hunch that the water is often cut off. Is there a water outage overseas? I thought so and it was restored in less than 30 minutes, but I was not convinced. After 9pm on the second day, while I was taking a bath, the hot water stopped coming out, and I was shocked again!
I tried contacting emergency response many times, but they never got through and I never got a call back. Hot water was restored in less than an hour, but it was not satisfactory.
I think this is a problem because it is a facility where normal things cannot be done as usual in accommodation facilities.
Please make improvements.
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