Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jul 29, 2026|Deluxe King Room
Guest UserI recently had the pleasure of staying at Shangri-La Jakarta, and it was an exceptional experience from start to finish.
I stayed in a spacious balcony suite on the 29th floor, which offered stunning views of Jakarta. The suite was beautifully appointed, combining elegant design with modern luxury and every amenity one could wish for. It was the perfect place to relax and enjoy what Jakarta has on offer.
The Horizon Club was a real highlight. The cocktails were outstanding, and the atmosphere made evening drinks a memorable experience.
A special thank you to Mr Markus Christ and his wonderful team for their warm hospitality. Their professionalism, attention to detail, and genuine friendliness made me feel truly welcome throughout my stay.
The hotel has everything you could ask for, including excellent dining options and a fantastic bar featuring live music, creating the perfect atmosphere to unwind in the evenings.
Shangri-La Jakarta delivers five-star luxury with impeccable service. I highly recommend it to anyone visiting Jakarta, whether for business or leisure, and I look forward to returning.
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Price per night from:SGD 133
Posted on Jul 1, 2026
Bihu0213This is an older 5-star hotel, but still offers decent value for money. I only discovered the small convenience store just up the steps to the left of the lobby entrance when I was leaving, which would have been handy for buying water and such. The breakfast is pretty standard – for a 5-star hotel at this price point, it's just okay. There's a mall about a 3-minute walk to the left of the hotel, where you can grab lunch and dinner, and there's a supermarket in the basement.
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Price per night from:SGD 73
Posted on Jun 29, 2026
Guest UserLocated on the main street, but it's an old hotel with a noticeable smell. There was a strong cigarette smell coming up to our 5th-floor room. We stayed one night, then changed rooms and moved to the 9th floor. The smell is definitely from the old carpets.
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Price per night from:SGD 110
Posted on Aug 7, 2026|Superior Queen Room Non Smoking
Guest UserThe service is excellent and breakfast is wide spread. Location is good, McDonald is beside the hotel
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Price per night from:SGD 74
Posted on Nov 10, 2025|Superior King Room
keetom56Everything is great except the location is around 15-20 min from center (Grand Indonesia, Sarinah etc). Bit not far from Manggarai station.
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Price per night from:SGD 36
Posted on Jun 6, 2026
Dr. AdamMy second time I book at this hotel and this time I stayedfor 4 nights. It feels like a 4 stars hotel but it's actually a classic 5 stars hotel.
If you follow my reviews you'd know that I rate, review and critic honestly and professionally.
- Reception: very friendly, helpful, polite and customer service is a 5 stars hotel customer service.
- Lobby and vibe: a traditional Indonesian with a Western classic fusion. It's certainly unique and feels relaxing and welcoming especially for first timers.
- Rooms: depending on the room you book. If you book the standard rooms, you'll get a 4 stars feeling (not 5 stars). If you book middle - high range rooms, you'll definitely get your money worth. All rooms are moderately specious (30 - 45 sqm). Rooms are clean, beds are also clean with fresh smelling pillows and they are well prepared and feels right at home.
- Restaurants & Cafes: the breakfast includes standard Continental, Western, Local and South Asia. I don't know who manages the restaurant during breakfast but absolutely phenomenal management. The foods are always fresh, food health check officer always taking food samples and the breakfast staff are highly trained (5 stars). Coffee in the evening at the lobby is wirth it and the relaxing vibe is excellent to do some work on your laptop or just till chill out.
- Gym & Pool: the gym is excellent, they have a smith machine, cable machine, dumbbells, free weights and cardio machines. Typically everything you need for a workout. They have also a good size sauna and jacuzzi but wasn't working during my stay. The pool is standard, nothing realy special but it's there.
- Location: you're close to everywhere, and everything including tourist places are within 5 - 15 min drive from the hotel.
- The Hotel in General: I've visited and reviewed close to 500 hotels throughout the years and I can say that for this hotel to keep its 5 stars status needs some cosmetic work and some renovation in some areas. It does feel outdated at times, but what makes it feel uplifted and welcoming is the staff.
- Summary: you'll definitely get your money worth at this hotel. You're in a good location, clean and friendly hotel, clean and good foods, excellent customer service and I'd personally stay at this hotel again in the future.
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Price per night from:SGD 54
Posted on Jun 28, 2026|Executive Twin Room
Guest UserAfternoon flight into Jakarta. This hotel was convenient location to explore and find restaurants. Staff extremely helpful. Room with a view of the lit city by night 👌. Breakfast was extensive and well stocked. Thanks for a great stay.
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Price per night from:SGD 68
Posted on Jul 15, 2026|Twin Room
Guest User
The facilities are amazing, and the staff's English is excellent; they're very helpful and considerate. For example, since we were traveling the next day, they let us store our luggage for free. They also helped us with a receipt for a typhoon reimbursement.
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Price per night from:SGD 76
Posted on Jan 4, 2026|Privilege Queen Room Non smoking
Guest UserLocation is fantastic with lots of cafes and restaurants around. Room facilities were abit dated and old with cracks in the toilet and old room carpets.
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Price per night from:SGD 53
Posted on Jan 24, 2026|Grand Deluxe Room
Anonymous UserMy room booking was not available. There was only smoking room which I declined. I had to pay to upgrade the room to get a non smoking room. Not a pleasant experience. Cleanliness needs to be improved, some light switches were not functioning. The room was noisy from the traffic outside . Lobby is terrible, not like a lobby area at all.
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Price per night from:SGD 42