Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jul 3, 2026|Deluxe Twin Room
Nuwan Nirmala
Our stay at Shangri-La Jakarta was truly memorable. From the moment we arrived, the genuine warmth and professionalism of the team stood out. Every interaction felt sincere, and the staff consistently went above and beyond to make us feel welcome.
What impressed us most was the exceptional care shown to our children. The team paid attention to the little details, interacted warmly with them, and made them feel special throughout our stay. Those thoughtful touches created a wonderful family experience and made a lasting impression.
The rooms were spacious, comfortable, and well maintained, while the facilities were excellent. The breakfast offered a great variety with high-quality food, and the overall dining experience was equally impressive.
A heartfelt thank you to the entire team for creating such a wonderful experience. We look forward to returning and would highly recommend this hotel, especially for families.
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Price per night from:BRL 546
Posted on Jun 15, 2026
Guest UserThe room was decent, and the service was excellent. It was quite clean and conveniently located very close to a supermarket, making shopping easy as it's within walking distance. Breakfast was okay, with a Southeast Asian flair, and the overall atmosphere was peaceful.
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Price per night from:BRL 296
Posted on Feb 24, 2026|Guest Room King
Guest UserThis was our first hotel in Jakarta with the kids, and overall, it was pretty good. While it might not quite measure up to the Shangri-La, for the price, I think it offers incredible value for money. The kids' play area was decent too. I even saw a staff member meticulously folding towels, which showed a good attention to detail. The only thing I didn't quite understand was why kids weren't allowed in the executive lounge, but thankfully, they opened up a meeting room for us to dine in instead.
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Price per night from:BRL 525
Posted on Apr 2, 2026
Lz****
The room was clean and spacious, and the bedding was very comfortable. It was a bit dry inside the room, so I recommend leaving some water in the bathroom sink. The front desk service was quite good, and they had convenient Google Translate. There's a cafeteria on the ground floor with a good variety of breakfast and dinner options, featuring local flavors and a taste that leans towards Southern Chinese cuisine. Nearby, there's McDonald's and KFC, and across the street, a large supermarket and food court. However, there's road construction, so you have to walk an extra two to three hundred meters.
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Price per night from:BRL 299
Posted on May 18, 2026
Dr. AdamWe spent 4 nights here at this hotel. The location is great, foods are around the corner as well as a mini market.
The hotel service are reception are excellent. The room is clean and spacious. The room is a little outdated, but still good and didn't spoil our stay.
The gym is good with all the machines you need. The pool is decent size. Our stay at this hotel was very good and we'll certainly stay here again in the near future.
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Price per night from:BRL 196
Posted on Jun 18, 2026
FenlibenpaodedaeFacilities: A magnificent and grand 5-star hotel in the absolute heart of Greater Jakarta.
Service: Extremely warm, natural, and accommodating service.
Hygiene: Clean, tidy, and no unpleasant odors.
Environment: Right outside the entrance is a large shopping mall, and getting a taxi is convenient.
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Price per night from:BRL 431
Posted on Nov 10, 2025|Superior King Room
keetom56Everything is great except the location is around 15-20 min from center (Grand Indonesia, Sarinah etc). Bit not far from Manggarai station.
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Price per night from:BRL 141
Posted on May 28, 2026
NurulJi had a good stay my kids enjoy too, the mall are so near to each other was just walking distance. the staffs were friendly too and nice i asked for extra pillows. But only the toilet drain was a bit chocked. other than tht all ok
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Price per night from:BRL 244
Posted on May 22, 2026|King Room
Guest UserGood location, can walk to Plaza Indonesia and Grand Indonesia (but first day I walked a big detour to enter Grand Indonesia). Room is ok and clean, though not sure why there's a big pillar inside the room and I knocked it a few times. Bathroom is quite dark even with the lights. In the shower area, no rack to put your own toiletries. No tray to put the soup, I used the cup tray from outside. Hair dryer has no extra protective cover, I was scared that my hair would get stuck in so I had to hold the dryer some distance away from my hair. Breakfast is so so, the porridge is too sticky, I added water myself. I had to call two times to ask about my laundry.
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Price per night from:BRL 327
Posted on Jan 24, 2026|Grand Deluxe Room
Anonymous UserMy room booking was not available. There was only smoking room which I declined. I had to pay to upgrade the room to get a non smoking room. Not a pleasant experience. Cleanliness needs to be improved, some light switches were not functioning. The room was noisy from the traffic outside . Lobby is terrible, not like a lobby area at all.
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Price per night from:BRL 171