4-Star Hotels in Jakarta

Here’s a refined and polished version of your review: ⸻ I never expected to enjoy this hotel as much as I did. The staff were incredibly helpful and welcoming throughout our stay. The entrance greeter assisted us with carrying our luggage and even opened the car door for us, which made us feel truly valued from the moment we arrived. I booked an apartment-style room that was perfect for a family stay. The kitchen was well-equipped and even came with a water dispenser. Although the hot water function was not working, we were still able to boil water using the pots and kettle provided. The washing machine was also a great addition, especially with its hot air drying function, which made doing laundry very convenient. Thank you for the wonderful hospitality. It truly made my first trip to Jakarta an amazing and memorable experience.

Checking in was decent, we had to wait 20 minutes for the room to be ready and to be fair it was new year's eve on Dec 31st so can't complain. The room is modern and upscale with a touch of traditional Indonesian heritage design. What I love most is the bed and bathroom..especially the rain shower plus the water pressure is perfect. We also received complementary cocholate as well to celebrate new year. Lastly breakfast menu was good, they served western and Indo menus, pastries and desserts. Overall was excellent.

The hotel was very comfortable and clean. The facilities were great, and the pool was spotless. The food was delicious, and the service was friendly and excellent. The only minor issue was that some in-room facilities, like the electric kettle, need maintenance. The one in my room had a detached lid and was cracked. But overall, this hotel is highly recommended!

Everything is great except the location is around 15-20 min from center (Grand Indonesia, Sarinah etc). Bit not far from Manggarai station.

The hotel is clean and tidy, and the staff are enthusiastic. The facilities are a bit old but well-maintained, so it didn't really bother us. The air conditioning is very cold, so I recommend bringing a jacket. It's a good place to stay for tourists, with a shopping mall downstairs and easy access to taxis. The price is also reasonable, around 280 RMB per night.

This is my second stay at Artotel Casa Kuningan, and no doubt the location of the hotel and hotel breakfast remains the main advantages of this hotel if you're looking for a place to explore Kemang/Kuningan/or even to Grand Indonesia less traffic jam from this hotel. However, during this booking, what fell short was the service that rendered us speechless. We arrive at the hotel early at 10:00a.m. as we took an early flight, well aware that the hotel check-in is only at 14:00p.m. Hence, we registered our names and confirm our booking and was told that the room will be ready by 14:00p.m. So we left our luggages and went to have lunch and shopping at the malls. We reached back at 15:00p.m. and saw a different atmosphere at the reception. There seemed to be a lot of people waiting for their rooms, so since I have already registered earlier at 10a.m., I kindly ask the receptionist if my room is already check. They say wait awhile, will check. And seeing the faces of the other guests waiting at the lobby, I felt something was definitely off. And I waited until 15:20p.m. with no updates given from the staff with regards to the status of my check in, they all seemed frantic at their computers. Finally at 15:30p.m., I got the keys to my room but with no explanation on why was there this delay, 1hr30mins after the supposed check in timing and moreover, 5 hours after I have registered my name for my check in process. To note, there was a wedding reception in the hotel on that day. This may have made the check in process much delayed, but not valid for guests to be treated this way as the wedding reception date should have been known well before and hotel management should have planned the manpower resources accordingly. Additionally, the comfort of my stay was much interrupted too, as this time I was put to a room at level 3. Loud noises from the night bar could be heard very clearly from our rooms and it continued to midnight. Not only music noise, we can hear ladies heels stomping from above and this loud stomping made it worse to our inability to have a comfortable rest at night. Something needs to be solved with regards to the noise pollution heard from level 3 rooms. I have a video that could here the loud stomping from our rooms, but could not upload here. In short, avoid level 3, and their service can be better to uphold the standard since they first opened. Hotel breakfast remains amazing with a nice pool and yakult/juices.

i had a good stay my kids enjoy too, the mall are so near to each other was just walking distance. the staffs were friendly too and nice i asked for extra pillows. But only the toilet drain was a bit chocked. other than tht all ok

The facilities are amazing, and the staff's English is excellent; they're very helpful and considerate. For example, since we were traveling the next day, they let us store our luggage for free. They also helped us with a receipt for a typhoon reimbursement.

My room booking was not available. There was only smoking room which I declined. I had to pay to upgrade the room to get a non smoking room. Not a pleasant experience. Cleanliness needs to be improved, some light switches were not functioning. The room was noisy from the traffic outside . Lobby is terrible, not like a lobby area at all.

Overall it's OK