3-Star Hotels in Pittsburgh

The broken floor lamp in our room was removed and never replaced. When I inquired, the front desk staff on duty that day casually dismissed my concern, claiming not all rooms had floor lamps. Fortunately, I'd stayed here before. And not taking their word for it, I checked other rooms being cleaned and even confirmed with the cleaning staff that every room is indeed supposed to have one. This level of service was truly disappointing! Given that this floor lamp is the room's primary light source, the room was very dark without it. We decided then to approach a different front desk staff member the following day. Then there was the bedding. I couldn't tell if housekeeping hadn't changed the sheets or if they simply looked that way, but they appeared slept in and even had hairs on them. We only discovered this late at night when preparing for bed, as we hadn't pulled back the covers upon check-in. Given the late hour, we simply took photos as evidence (first three pictures). The next day, we reported these issues to the front desk. The lady on duty apologized sincerely and assured us the sheets would be changed as soon as the cleaning staff arrived, also promising to replace the missing floor lamp. We thought all issues had been perfectly resolved. To our horror, that evening, upon returning to the hotel and pulling back the covers, we were greeted by a sticky, gooey mess. It looked like a used band-aid that hadn't been removed from the sheet before washing, resulting in a sticky, clumpy residue (last picture). It was so disgusting that we quickly wrapped it in tissue paper and removed it. But at that point, we were beyond complaining and frankly, had no energy left to report it to the front desk again. We just let it go. Honestly, despite these frustrating incidents, the hotel itself does have its good points. The location is excellent, within walking distance to CMU, and it has a small kitchenette for simple cooking. I truly hope they can improve and offer a better experience in the future.

The hotel was very clean except the shower area which had a bit of soap residue and was slightly slippery. The free breakfast was great with all you can drink coffee and fruit juices, with hot items including sausage eggs and pancake. The gym and pool was not heavily utilized and provided good privacy during my stay.

The location is a bit out of the way, but there's a bus connection to Carnegie Mellon University. Be aware that buses can sometimes take a while to arrive, so it's advisable to check the schedule beforehand. The room itself was spacious, with windows on two sides, and very comfortable.

The hotel is very clean and comfortable, the bathroom decoration is simple and elegant, and everything is clean. The bathroom and shower room are separate spaces for convenience, and there is also a storage room. There is a small desk and sofa space, so you won't feel crowded even if you stay for several days in a row, which is very good. The room is cleaned once every two days, which is good. The girls and boys at the front desk are very nice, and the breakfast is good, American buffet.

The room was clean Huy there was a used coffee pod on the counter when I entered the room. I was able to report it but didn’t anymore bother to change rooms since the hotel was full.

This place was extremely clean, had many amenities such as complimentary designer toiletries, tea bottle opener, wine glasses and of course the clawfoot bathtub. One would say it was easy to forget this unit even had a rain tile large walk in shower. The only down side I would say, the hotel does not have a front desk so everything is all virtual, a little different than the traditional check in, however if I would have read prior to booking the process would have been extremely painless. The supper staff over the phone were tremendously helpful.

Re-lived in different city hotels under the same brand. Today, the front desk is very warm. A family of five is enough to travel. The room is clean and tidy, the water is large, the location is convenient, and the service is warm. This home gives us a good overall experience. 👍

I am already staying for the second time. The breakfast is good and very rich. If you are still not satisfied, there are pancakes on the spot, but at your own expense, give a good review! And the room can be cooked and eaten. I used to cook some noodles and add some spicy food to eat and eat. The whole hotel gives a very comfortable feeling.

The best was so comfy I did not want to leave. Centrally located between the football and baseball stadium. Lots of food choices nearby and the continental breakfast was great.

The hotel is in a good location, the service is good, it is convenient to go anywhere, living on a high floor, you can see the beautiful scenery of the whole city from a distance, the hotel is cost-effective, and the experience is good