4-Star Hotels in Brussels

My stay at this hotel was absolutely terrible. After checking in and leaving my luggage in the room, I went out shopping. Two hours later, I got a message from my colleague, who had also booked a room here: the front desk had given her my room card and let her enter my room—we had clearly reserved two separate rooms. This incident made me seriously doubt the hotel’s ability to protect guests’ property safety. It turned out that the front desk had confused us because our names are similar. What’s worse, I didn’t receive any apology from the hotel. When I returned in the evening, the front desk staff was extremely arrogant, claiming it was a coworker’s mistake and had nothing to do with him, and even said the matter was already resolved and I shouldn’t make a fuss about it. In short, this is a hotel that offers no guarantee whatsoever for guests’ safety.

On Trip.com, the 'Lily Room' was shown to have a bathtub in the bathroom, which was one of the reasons we chose this room, despite the higher price. However, when we checked in, the hotel offered us a room with no bathtub. The hotel is clean overall. The hotel lobby floor needs polishing. It looks very dull. The hotel's décor and furniture, such as the wardrobe, looks very commercial and not at all high-end. We also found that the hand wash and shower gel were in Aesop bottles, but were not actually Aesop products (we recognised this because we use the same products at home and they smell completely different). It is disappointing to experience this in a four-star hotel. It is not a five-star hotel – there is no doorman. The cleaner started vacuuming the corridor at 8:30 am. Overall, we were disappointed and don't think the price was worth it.

Very unlucky that AC is not working during our stay. Although we have been provided fans and cold water, the room is still not cool enough. And the chocolate I bought start melting in the room😔 But the hotel staff are nice and helpful, room is clean and beautiful, location is good, close to the tram station

Best location ever. It is right next to the Grote Market and just 2 mins walk to the Brussels Central Station. Close proximities to all the attractions and restaurant. The hotel is clean and well sound-proofed. The staff were very helpful with early check-in. I have left my necklaces in the hotel room before leaving brussels and wrote in to the hotel which replied promptly that they have found it and will arrange for the courier of my necklace to my home country. Really appreciate their help. The only downside is that they didnt provide indoor slippers. It costs 5 euros for a pair.

Check-in is 3pm and we arrived at 3pm but the room was only ready at almost 4pm. The story was that it was cleaned already but ”awaiting inspection”. We were handed 2 bar coupons with a blithe apology in rapid fire French for our 50 min wait. The vacuuming in the room left much to be desired. When we got into the room on the 1st day, there was a pistachio at the side of the bed. My sister's dust allergy was triggered throughout our 4 day stay. When we opted for housekeeping on the 3rd of the 4 days we stayed, the same pistachio remained there after the cleaning staff were done. Towels and bed linens were refreshed but the coffee/tea and bathroom amenities were not. If you choose the Deluxe twin room like we did, please note that the room is 24 metre square and there is only room to open up one medium sized suitcase on the ground. Our other suitcase had to be accessed via the wardrobe which was spacious enough to keep the 2nd suitcase in. Location wise, it's ideal and a stone's throw from Grand Place - the historic city centre, and many shops and good brasseries. It's a 10 min uphill walk from the hotel to the nearest train station called Brussel Centraal / Bruxelles-Midi which will bring you straight to the Brussels Airport in 17 min on the direct train (1st class carriage €12.10). The buffet breakfast is plentiful and of good quality (with eggs cooked to order) in a nice space with a courtyard view crewed by pleasant staff fluent in English. The bar has a relaxing ambience with an outdoor view and affordable drinks. My guide is always how much the increasingly rare digestif liqueur Chartreuse Verte costs. It was €14 per pour. Note : You get a free coupon for a soft drink/coffee/beer/wine if you pass up on room cleaning. If you have a short stay, you should as there wasn't much cleaning done.

The hotel is only two or three stops from Brussels central though visitors should be careful about taking the correct train (or you’ll end up in Leuvain and miss the Diagem station). The breakfast is more than adequate for business travelers and the gym is well-equipped. Rooms are unusually spacious and very comfortable. If there is a downside to NH airport hotel, it’s that there aren’t any cafes or restaurants in the area in case you didn’t have a meal in the city. Otherwise, the service and accommodations are excellent.

I arrived by train at 10 PM. What's great is that you don't even have to leave the train station building to get to the hotel's side entrance. It's safe, clean, and the facilities and service are all spot on. There's a weekend market right outside the hotel selling all sorts of things, and you can grab some cheap fruit when they're packing up around 4 PM. You can also store your luggage after checking out. A quick tip: if you ask, you can use the free restroom on the second floor.

The room was great, very close to the attractions, clean, and the bed was comfortable. The hotel felt quite safe, and I'd recommend staying here.

The location is good, walking distance to most of the attractions in the city. The staffs are helpful and guided us through the transportation, and other cities that we can explore during our stay at Belgium.

This was by far the worst hotel experience we've ever had. The hotel has no reception and, to this moment, has not provided any check-in instructions. We arrived in the evening around 8pm, after an international flight, with our 3-year-old child—only to find ourselves locked out, unable to access the building. No instructions had been sent whatsoever. Thankfully, some other hotel guests happened to arrive and kindly let us into the hallway. We tried calling the emergency number provided, but it only offered an automated message saying replies would take up to 24 hours—by which time we would already have left. We couldn’t access our room key until another guest, using her own instructions and code, managed to open the key safe and retrieve our key for us. Absolute nightmare. The room itself was ok—equipped with a fridge, some basic glassware, and a small TV. However, there was no coffee provided, so we had to purchase our own. Only two small bath towels were provided.