4-Star Hotels in Birmingham

The property is conveniently located approximately a five-minute uphill walk from the train station. The room is a well-appointed, self-contained apartment featuring a kitchen and a comfortable living area. There is no on-site reception; however, a staff member is available in the office on Sundays to assist with key collection. A deposit is required upon arrival, which was promptly refunded immediately after check-out

The hotel is located in a convenient location beside the canal. Checking in was straight forward and reception staff helpful when changing from a double room to twin room. Clean room no complaints Felt cooked breakfast the next day a bit underpar - bacon slightly too hard and hash browns were soggy so disappointing.

Welcoming check in. Staff friendly and helpful. Room spotless, with everything we needed. Very comfy pillows! Good breakfast, especially the omelettes. A short walk to Symphony Hall, the reason for our stay. We have stayed here before and will do so again.

Lovely stay with stunning views. The studio was spotlessly clean, and the views over Birmingham were genuinely amazing — a real highlight. The reception staff were very helpful and friendly. Great central Digbeth location for exploring the city. One small niggle — a towel issue that wasn't quite resolved — but it didn't spoil an otherwise really enjoyable, good-value stay. I would happily return. Thank you!

What a gem! Literally direct opposite one of the rear entrances of the grand New Street Station, up the stairs/lift into a little arcade of shops (nail bar/hair salon and luxury watches) and the hotel entrance. The check in lobby is nothing much impressive but the overall building and decor with high ceilings, big staircases and marble surfaces are albeit a bit outdated in tone, still much preferable to us. The room is very spacious and the bathroom with Elemis supplied soap walk-shower and self-standing bathtub is the biggest we’ve ever been into. The hotel bar, restaurant and breakfast area are located on the first floor looking over the New Street pedestrian shopping street and the staff are very good. ROOM ✖️ Bidet/Toilet Shower ☑️ Powerful Shower ✖️ Separate Conditioner ✖️ Vanity Kit ☑️ Slippers ☑️ Bathrobe ☑️ Double Pillows ☑️ Kettle ✖️ Balcony/Terrace ✖️ Smart TV HOTEL ✖️ Well Appointed Reception Area ☑️ Professional Staff ✖️ Beautiful public areas ☑️ Good adjacent restaurants ✖️ Outdoor protected seating

Genting Hotel is a highly rated hotel known for its excellent location, modern rooms, and direct access to Resorts World, the NEC, and Birmingham Airport. Guests generally praise the cleanliness, facilities, and friendly staff, although some feel the room rates and extra charges are expensive. Overall, it is a comfortable and convenient choice for both business and leisure travelers.

The location was great, but unfortunately, the hotel room was not. There was no air conditioning, and the room was quite hot, especially during the summer. The front desk explained that the hotel uses a natural air-cooling system, but unfortunately, it did not help much. The toilet was also separated from the actual shower room by a different door, which was somewhat inconvenient. Lastly, one of the staff members in charge of the breakfast area (Male wearing a suit that checks the breakfast list) was rude and very unwelcoming to guests. This experience made us think twice about whether we would want to come back again. Overall, while the location was great, there are several areas where the hotel could improve, particularly the room temperature and the customer service.

Highly recommend this apartment! Our family (one adult, three children) had a very satisfying stay. The beds in the room were super comfortable, and we slept wonderfully. The best part was having a washing machine in the room, which solved the hassle of doing laundry during a long trip. The hotel has an elevator, making it easy to carry luggage. Although the walk to the busiest downtown area goes past the art museum and is a little bit further, it was a pleasant stroll. During our stay, another guest's cooking smoke triggered the building's fire alarm, which shows that the hotel's fire safety system works very well and gives peace of mind. The staff were very friendly. It was a great stay!

Lovely place to stay, the owner was very responsive which is great and accommodated a late check out which I totally appreciate! I was originally given the wrong room but once Informed the owner he amended this and apologised. The original room I wanted actually had a broken door panel which he explained but it didn’t bother me to be honest. Loved the bath and the projector - a few things unfortunately that need to be looked into, the bathroom flooded during my shower with the water migrating to the right side which then needed me to physically use whatever I could to get the water towards the shower drain. The bath, when you’re running it the attached shower continuously also drops water again which I had to get whatever I could to soak up. There is no shampoo or conditioner in the shower, bath salts would be a lovely touch considering I feel the bath is a real selling point to the room. The cutlery was dirty but it’s ok because I wash anything before I use it. In the morning workmen whithin the apartment were making the MOST noise, literally in the little terrace just under the apartments windows however the apartment does have supply pair of earbuds which I soon realised was needed. Either way I will stay again for sure but yeah needs some tweaks which I’m highlighting as constructive feedback. Thanks Gurmukh

I stay here once a year as it is not far from the NEC in Birmingham. The location of the hotel is perfect as so close to the motorway but feels like you are in countryside as so quiet and relaxing. It could probably do with a little TLC as the some of the furniture in my room was looking a little tired but still very clean. The staff are lovely and helpful with good service. I have been to this hotel many times over the years and only used the swimming pool once which is the only downside to this place. I would not use again as not the relaxing hotel experience I anticipated as was very busy. Priority appears to be given to the paying public over hotel residents and the changing room was disgusting with used towels piled high on the floor. Staff were stood around having a laugh with their mates and had to interrupt to ask where to get towels then had to ask another member of the public how to open the lockers. I would continue to use this hotel but wouldn’t risk the swimming pool again.