4-Star Hotels in Koh Chang

Serenity resort Amazing hotel - would highly recommend staying here. We stayed at serenity resort for 2 nights on arriving at Koh Chang from Bangkok. The location is so so idyllic and relaxing, absolutely beautiful. We also stayed on the west side of the island for a couple of nights and while it is quieter on the east side of the island (ie, there is no point in leaving the resort in the evening as there is nothing really to do on the east side after dark) this is exactly what we were after. The staff could not be more helpful and accommodating. Food and drinks at the restaurant were great and reasonably priced. Very clean and comfortable accommodation. Lovely view. As other reviews have said, if you are staying here you will likely want your own transport so you can explore. We rented a moped from the resort at a very reasonable price. If you want to rent a car make sure you have an intl driving permit (takes a few mins to obtain but must do whilst in the UK). There’s barely any traffic on this side of the island so the drive down to long beach at the south of the island felt very safe on a moped despite the hills (and would be the same in a car). The resort staff recommended us to do this and then get kayaks over to Koh ngam, which we did and was a great experience! The other option is to rent a taxi for a day (we were quoted c2500 baht for 6 hours) and they can drop you wherever you like and wait for you. Thanks again for a lovely stay at serenity resort!!

I don't understand why this hotel has so many good reviews, but I want to write honestly, as someone who has worked in tourism for 20 years and seen a lot. The hotel definitely doesn't live up to its category. The biggest downsides are: there's no sea, the tide is very low every day, so you definitely can't swim here, and the knee-deep water that comes in in the afternoon smells like fish, and even while you're sitting at breakfast, there's a very unpleasant fish smell. But if you want, there's a shuttle that takes you to a good beach several times a day. The pool is dirty with green water; I was snorkeling, and there were tons of hair and sand at the bottom. The water doesn't circulate. In the morning, they pour two buckets of chlorine to disinfect the pool, and then it turns blue for a short while. The hotel rooms are large and comfortable, but tired. The tiles and plumbing need replacing. There were a lot of ants and cockroaches in the room. When we reported them, a worker came to exterminate them and treat them with ant repellent. On the plus side, the room has a large TV with YouTube access, a refrigerator, a tea station, a comfortable bed, and daily cleaning and towel changes. Peacocks roam the grounds (but that's not the main reason to come here). Breakfast is modest; there's a coffee machine with real coffee, pancakes, omelets like everywhere else, sausages and ham, and fruit. There were no yogurts or cheeses, and the juices were watered down. A lot of the equipment in the gym is broken. It depends on your preference, but for me, the sea and pool are key features in a place like this, so I wouldn't go back. There are plenty of cheaper and better options on the coast.

The hotel seem a bit old but maintained pretty well, room big and mattress comfort, it has 2 swimming pools and the beach view restaurant, all staff are very polite and friendly, they’ve their own car park for the guests, convenient for the one who drove their own car or bike, great valve of money, will choose to stay when the next visit in Koh Chang

The lady opposite the hotel who booked day tours was incredibly enthusiastic. The fresh iced coconuts in the small community next door were only 30 baht each, which was a great deal. Plus, 7-Eleven and Mango Tree are right at the doorstep.

Great hotel. Kids loved the 3 pools and the water park. Excellent rooms with plenty of space. Excellent food and brilliant service. The staff helped the kids during meal times. Everything can be done by the hotel but there are local amenities just a minutes walk away including laundry and Marco’s fantastic Italian. The hotel is split into 2 parts opposite each other - water park is where most families like us stayed, the beach side is also great. I didn’t realise the beach was so beautiful- definitely worth a visit. The beach here was much nicer than down the coast: soft yellow sand and gently getting deeper- good for kids. High recommend.

I booked two floors in two different villas. They contacted me in advance and warned me that one of them would be replaced, as the previous guests wanted to extend their stay. They upgraded my room to a larger apartment with a sea view, which I absolutely loved. This was my first time at Koh Chang, so I give the experience a 5++. A personal, generous KHRAPP to Uncle Seryozha and his son Vladislav, and excellent, responsive service on site. The second room also lived up to all expectations, both in location and service. We were initially skeptical about the breakfasts at 500 baht per person, but ultimately decided they were definitely worth it. A good buffet, organic coffee, and pastries. There's also a small cafe nearby. We tried it—the food was good, but the administrator said that every table was often reserved (and obviously not fully occupied, giving the impression that either the adjacent villas were prioritized or that the staff were reluctant to open). The grounds are gigantic, apparently encompassing several different resorts. It would be difficult to navigate these wonderfully landscaped grounds without a moped. The service staff helped us with this, and after check-in, they brought the scooter right to our rooms. The beaches and beach bars (Shambala in particular) with their pools were absolutely delightful. Having driven around the island, I can say that one of the best beaches was right next to my room. I'm posting views from the beach opposite Apartment 1128. I don't have any photos of the accommodations, only videos, so I'll try to cut them up and upload them later.

The room was small and the facilities were old, including the comforter, which wasn't good. The hotel's ambiance, a Southeast Asian rainforest theme, was actually quite nice, but the room itself wasn't comfortable. I booked a two-night stay but realized I misremembered my flight date and could only stay one night. I tried to talk to the hotel about a refund for the second night, but they refused, and they also wouldn't refund the extra charge for my child. The service was absolutely terrible.

The hotel is excellent, individual villas stand as if there is no one nearby and no one is passing by. The area is green, squirrel lizards run around, bats fly in the evening) the beach is beautiful, you sit in the shade of palm trees)) pebbles at the entrance to the sea, but if you move to the right, towards the coconut alley, there is a clean sandy bottom. Breakfast is good, large selection and tasty. Of the minuses; far from everything, no way without a bike or car, unless you eat at the hotel or on the shore there are restaurants not far to the left of the beach.

This is a good 3-star hotel. The rooms are a bit run-down and need renovation, but it's clearly underway, with some rooms and areas already being worked on. Housekeeping was done almost every day (only missed a couple of times during our 12-night stay), but the cleaning itself was about a 4 out of 5; the wet cleaning could be done more often. On the first day, we were given a room on the 3rd floor of the main building, as requested. We were also pleasantly surprised with a wedding anniversary greeting. The balcony with a sea view was fantastic! However, the door to the balcony was translucent and faced almost directly onto a busy road. We ended up tracking traffic all night. The next day, they moved us to an inner building without any fuss. This room was pretty decent too, but construction workers started laying tiles outside our window at 8 AM… 😄. The room was a bit tired, and the air conditioning was noisy at night, but for the price, I think it was pretty good value. A new bar opened on Dec 22nd, but on Dec 23rd, our mood was soured when they tried to charge hotel guests 1000 baht. They eventually resolved the incident and apologized, but the situation with this new bar and pool remained a bit tense. Overall, it was a good stay.

The hotel did not include breakfast, the hotel looked very stylish, the room was okay, the location was good, there was a lot of food around, but the hotel room had mold and odor, and there was a serious mold odor when we entered the room. It's the same for both rooms, and then requesting another room is the same. The order cannot be cancelled, so it can only be sent for one night.