4-Star Hotels in Koh Chang

The stay was excellent. The accommodation was beautiful, the breakfast was outstanding, and the management and staff were truly exceptional — warm, attentive, and professional throughout our stay. The atmosphere was peaceful and perfect for a relaxing getaway in. The hotel also provides complimentary shuttle service to nearby beaches, with schedules available at the reception. Overall, the service exceeded our expectations, and we would definitely return again in the future.

The lady opposite the hotel who booked day tours was incredibly enthusiastic. The fresh iced coconuts in the small community next door were only 30 baht each, which was a great deal. Plus, 7-Eleven and Mango Tree are right at the doorstep.

Wonderful hotel. This was our second time here, and we'll definitely be back! We stayed with a group of 11 people, and absolutely everyone was thrilled! The location is on the best beach, it's clean, beautiful, the breakfasts are superb, and the staff are kind and responsive. Regarding the staff – I especially want to thank restaurant manager Jiraphan and the restaurant chef. They literally swam out in their uniforms to rescue me in the sea when I needed help. They saved my life. They are my heroes!

Let's start with the positives: The hotel environment is indeed very nice and beautiful. It's close to the sea in the morning, has a pool, and is conveniently located. Now for the main points, which led to a bad experience and a negative review: We didn't realize that to get to Koh Chang, you had to reach the pier and board by 5 PM that day, otherwise, you'd have to wait until the next day. While we were on our way, around 12 PM that day, we contacted the hotel to see if we could cancel that night's stay or postpone it by a day. The hotel initially refused, and even after we involved the platform's customer service, it was no use! Alright, so Trip.com ended up compensating us for part of our room fee, and we rented a hotel near the pier to board the island the next day. The next day, we arrived at the hotel around 12 PM, and they still made us wait for the room to be cleaned. We waited for about 25 minutes before checking in. We found this very strange because if they didn't let us cancel the room we didn't stay in yesterday, and still charged us for it, shouldn't we have been able to check in directly, even if we arrived at 6 AM? What kind of cleaning were they doing? (We strongly suspect the hotel was double-dipping, 'marrying two husbands' so to speak). After finally checking into the room, the door was incredibly difficult to open with the key (after finding a nearby staff member, they helped us change the lock). We were already exhausted at that point, and then we couldn't even open the door, which made us even angrier!!!

Excellent hotel, perfect for both families and couples. The breakfasts are superb with something for everyone. Rooms are cleaned daily. There are shops and massage parlors nearby. To get to the beach, you just need to cross the road, and there's even a traffic controller to help you with that. The hotel's water park is also fantastic. Overall, cleanliness and order are well-maintained. We'd definitely return if we have the chance.

I booked two floors in two different villas. They contacted me in advance and warned me that one of them would be replaced, as the previous guests wanted to extend their stay. They upgraded my room to a larger apartment with a sea view, which I absolutely loved. This was my first time at Koh Chang, so I give the experience a 5++. A personal, generous KHRAPP to Uncle Seryozha and his son Vladislav, and excellent, responsive service on site. The second room also lived up to all expectations, both in location and service. We were initially skeptical about the breakfasts at 500 baht per person, but ultimately decided they were definitely worth it. A good buffet, organic coffee, and pastries. There's also a small cafe nearby. We tried it—the food was good, but the administrator said that every table was often reserved (and obviously not fully occupied, giving the impression that either the adjacent villas were prioritized or that the staff were reluctant to open). The grounds are gigantic, apparently encompassing several different resorts. It would be difficult to navigate these wonderfully landscaped grounds without a moped. The service staff helped us with this, and after check-in, they brought the scooter right to our rooms. The beaches and beach bars (Shambala in particular) with their pools were absolutely delightful. Having driven around the island, I can say that one of the best beaches was right next to my room. I'm posting views from the beach opposite Apartment 1128. I don't have any photos of the accommodations, only videos, so I'll try to cut them up and upload them later.

The hotel is a beautiful experience, it is practically a boutique hotel on the beach. We took a private room with a terrace (some rooms have a shared terrace between two units). The room is beautiful, the air conditioning works well, the bed is very comfortable and the bathroom is crazy! Cleaning is excellent, both in the room and in the common areas. Breakfast is fantastic, tasty and varied, staff is exquisite and very careful. The swimming pool is very beautiful and has a view of the stripful beach. We had to stay only three nights but we were so good that we extended our stay for a week, I would return tomorrow!

The location is excellent. The breakfast selection isn't huge, but everything is delicious, and they have coffee machines. There's some renovation going on, but it didn't bother us. The only major issue is that there are hardly any free sun loungers for hotel guests. The few they have offer little to no shade, and there are even fewer umbrellas than loungers. Conveniently, though, by the small pool near the beach, you can rent very comfortable loungers for 1000 baht a day. And the basic ones by the main pool (about 14 of them) cost 500 baht a day. So, hotel guests essentially have to pay for sunbeds, which is a huge drawback. Everything else was good.

The hotel did not include breakfast, the hotel looked very stylish, the room was okay, the location was good, there was a lot of food around, but the hotel room had mold and odor, and there was a serious mold odor when we entered the room. It's the same for both rooms, and then requesting another room is the same. The order cannot be cancelled, so it can only be sent for one night.