The staff was incredibly friendly, helpful, and checked me in early from my morning flight. They are also arranged a cab for my early 6am flight out. The room was spacious but felt like a lived in apartment. The gym was functional and the basketball court was fun but covered in sand. The hotel location was close enough to the beach madness without feeling like you were always in the holiday mess of tourists shops and stuff.
I'm very satisfied with the hotel. I like ocean view and balcony. Before I checked out, the attendant told me my 200AUD deposit will refund to my bank account in 10 business days. Now I'm waiting that money.
我很喜欢酒店的环境,订的是海景房,确实能看到海景,晚上还能听到海浪。登记入住很快,需要200澳币非现金押金,将会在离开酒店后十个工作日返还回账户。房间内设备齐全,提供各种餐具可以自己做饭,提供冰箱。不过如果需要洗衣烘衣需要支付一定的费用。Wifi一般般,网有点卡,但是我的侧重点在看海景,所以无伤大雅。
目前仍然在等待押金的退回。具体海景可以参考我发的图,我住在18楼。
Excellent
137 reviews
4.3/5
Price from
£78
per night
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I saw some guests on the Reseption who try to leave to hotel earlier a day or two. First of all the Reseption staff are not attention of the guests who are waiting a long time in a queue. They learn a new staff taking by phone but for those who stay in front of them they are not care! They didn’t want to make a refund for the parking until we asked! So rude! The management should pay attention to this! The reception is a face of the hotel !
Great stay! Perfect for kids and adults alike with the choice of both the pool and ocean. Just wish I had booked the sea view. I couldn’t fault the service especially when addressing an issue with our parking.
It was a cozy place to stay in. Room is clean and spacious even if you have lots of luggages. Loved the mini kitchen/dining, very aesthetic. Although the sink is quite small, especially if you're washing the utensils but, still manageable 😉. Tram station is just a few steps away, going to and from to other places is not an issue.
My friend and I booked this apartment hotel for 3 nights and 4 days. Front desk staff-Rachel is very welcoming and so friendly.
📍The place is a bit walk to Surfer’s paradise beach but it’s manageable. It is located 3 blocks away from the tram 🚋 and close to restaurants and shops. 🏬 It is about 30 mins by car 🚘 to Burleigh Beach 🏖️
☑️The view outside the hotel is nice and you get all the sunlight in the morning which I love 😍 It has complete amenities for a convenient stay.
•washing machine & drying rack
•iron & iron board
•fridge
•stove, pots and pans
•kitchen utensils (for cooking)
•oven
•kettle
•tv
❌However, they don’t clean the room every day, you have to be responsible for cleaning and throwing your trash. They also don’t provide toothbrushes and toothpaste, as well as drinking water, so bring/buy your own.
📝notes: ⬇️
•Please make sure you have a travel adapter when you visit Australia because their sockets are different.
•Front desk closes early, so if you’re checking in late, please let them know so they can give you instructions on how to get your room key and elevator card.
The hotel is within 10 minutes walk from the coastal beach. We booked the two-bedroom and one-washroom and gave the 27th floor of the tower3. Every room and living room can see the sea view, which is very good. Downstairs is the supermarket, there are many restaurants nearby, and the bus stop is just across the road from the hotel. It is very convenient. Kitchen utensils are readily available and it is convenient to cook for yourself. The only downside is that the toilet is not well ventilated.
Excellent apartments, the first line, from the balcony was a view of the ocean, a nearby descent to the beaches, near 5-10 minutes walk shopping center. Big living room (2 sofa, dining table, magazine table, TV, conferror) with kitchen (chef, refrigerator, teapot, microwave, food and cooking dishes) its balcony with table and chairs, bedroom double bed + cabinet, bath small, There is a room with washing machine + dust, tug, layout dryer. There is a swimming pool and barbecue area at the hotel. Parking. Respeshchen is closed as everywhere in 16-17 hours, but the entrance to the hotel by electronic key. Very enjoyed!
NNic EistirThe location is unbeatable. Staying inside means you can save up the hassle of going up to the 72/F lookout. It is 2 blocks from the busiest area of Surfers’ Paradise which means it is convenient yet quiet enough. The view from the room is gorgeous. Free parking is available.
The only problem we encountered was I was being charged $10 extra for asking for a replacement set of bedsheets as they were dirty. I reflected this to the manager upon check out but wasn’t addressed. I will give a 4 out of 5 for my stay with families here.
TThe traveler PhillipIt is a conveniently located and comfortable accommodation. The quality of the breakfast buffet was excellent, and it was very cozy and ideal for staying with family.
PPenguinOnTheMoveAmazing views! Staff were very helpful. Great location, so easy to get around.
They moved us to a bigger room when we needed to add an extra bed.
Definitely staying here again when I’m back in Surfer’s Paradise.
GGuest UserThis is my second stay. It should be the best hotel (apartment) in Surfers Paradise. Generally, apartments are cleaned every three days, but Soul cleans every day. The location is very good. Just downstairs and across the road is the beach. There are many restaurants around, which is convenient for dining. The room is very large and spacious, very suitable for family travel. I will choose Soul again next time. It's really great!
SSang IkThe location was great but there are some negatives.
1. They don't have enough lifts. Out of 4 passenger lifts, 1 was always out of service. The hotel being over 30 story tall, it took forever to get a lift to go up and down. In peak times, we had to wait 10 mins to get into a lift.
2. Breakfast was not impressive at all. Less than 10 hot food choices and some of the bowls and plates were not cleaned properly.
AAnonymous UserThe hotel has a superb ocean view and is conveniently located along the stretch of Surfers Paradise. Staff are also friendly and attentive to our requests.
GGuest UserLocation is near to surfer paradise north tram station. Nice ocean view. 1 aircon was leaking, the other aircon had noises. Housekeeping didn't turn up, we stayed for 7 nights. Dish washing detergent and sponge were not provided, we are unable to wash utensils at the kitchen. The dishwasher does not get the utensils clean...
Ccarolina henglerThe hotel is really old. Even when it is clean, looks like dirty, because it is too old. The wall are not sound proof, so I couldn't sleep because I could hear everything outsite. It is like there was no wall.
Also there is a huge proble of humidity in the apartment. When I arrive in the afternoon at the ap, the floor was weat from humidity.
GGuest UserOverall good feeling
Advantages:
1. Very clean, the room infrastructure is relatively complete, and the room is also very new.
2. The room is large, with a large balcony, kitchen, living room, two rooms, and two bathrooms.
3. There are many restaurants downstairs, the hotel is very close to the beach, and there is a tram station nearby, with convenient transportation.
4. You can use all the facilities and equipment of the Hilton Hotel, such as swimming pool, gym, etc.
Disadvantages:
1. There is no 24-hour front desk service, and there are only office staff from 10am to 5pm. It will be difficult to contact them if you have something. For example, I forgot to take a plug cord this time. I contacted them through Ctrip at 3 pm local time, but the front desk did not respond until late the next morning. However, the items had been cleaned, so the whole service was very delayed and inconvenient. (This is the main problem)
2. There is an additional cleaning fee of 158 Australian dollars before check-in, which is not cheap when combined with the hotel fee.
3. Breakfast is not included. Of course, you can also eat nearby. There are many restaurants nearby, which is not a big problem.
4. The quilt provided is a bit thin, so you may need to pay attention to this if you go there in winter. You can ask the customer service if there are any spare ones before booking a hotel.
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For hotels in Surfers Paradise, the average price on weekdays is £246, the average price on weekends (Friday–Saturday) is £298.
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