Guest User
February 7, 2026
Many other reviews have already covered the good points: the drum-beating welcome at check-in offers a wonderful sense of ceremony, and they even helped me carry my luggage to the bus stop steps when I left. There are so many instances of truly authentic Japanese service that I struggled with my rating, honestly giving them a higher score than I initially intended (this sentence is a bit awkward).
Now for the things I wasn't happy with:
1. One of the main reasons I booked this place was for the natural hot springs, but the bathing area lacked privacy compared to Dormy Inn hotels. It felt more like a family guesthouse I've stayed in, where the bathing and showering areas are all open and visible.
2. On two separate evenings, I encountered staff cleaning the public bath. I've stayed at various hot spring hotels, big and small, and usually, this kind of work is done when there are no guests around, right? The next day, I even saw an employee using the small towels provided for guests to wipe down the sinks... I was speechless. Even if it's standard practice, they should at least do it discreetly, away from guests!
3. This is the most frustrating point: At check-in, I had already indicated that I didn't need room cleaning or entry into my room. Yet, on the second evening, they knocked on the door and, without waiting for me to open it, directly unlocked my room with a key. I had already explained that the futon was set up yesterday and wasn't needed today, but they still rushed into the room to check...
The environment, location, front desk staff, and driver were all excellent. I just hope the hotel's overall management can improve.
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