MARUNOUCHI TRUST TOWER MAIN, 1 Chome-8-3, Chiyoda Ward, Tokyo, 100-8283, JapanView Hotel Details
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Guest Reviews of Shangri-La Tokyo
9.4/10
Amazing
102 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.3
Service9.3
Cleanliness9.5
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All reviews(102)
Positive reviews(100)
Reviews with photos/video(29)
Great location(22)
Great service(21)
Awesome rooms(10)
Awesome amenities(9)
Easy to get around(9)
Delicious breakfast(6)
Convenient location(6)
Loved the view(5)
Negative reviews(2)
zola25
Deluxe King Room
Stayed in May 2025
Family
5 review
10/10
Outstanding
Posted on Jun 26, 2025
Good location! The staffs are very helpful, I would recommend this hotel to Tokyo travellers
Response from Property: Dear zola25, Greetings from Tokyo and thank you again for your kind feedback on Trip.com and we greatly look forward to welcoming you back in the not too far future. Matthias Y. SutterGeneral ManagerShangri-La TokyoYours sincerely,
MandyDing
Deluxe Imperial King Room with Garden View
Stayed in Jul 2024
Family
2 review
2.0/10
Posted on Aug 25, 2024
A very bad experience.
Anonymous User
Deluxe King Room
Stayed in Oct 2022
Couple
3 review
9.0/10
Great
Posted on Nov 9, 2022
The hotel itself was gorgeous and elegant, with a touch of japanese and modern culture at the same time.
Melody0205
Deluxe Imperial King Room with Garden View
Stayed in Apr 2024
Business traveller
37 review
10/10
Outstanding
Posted on May 11, 2024
Great hotel!
Guest User
Horizon Club Deluxe King Room
Stayed in Jun 2023
Other
2 review
10/10
Outstanding
Posted on Jul 17, 2023
Good and exelence
Guest User
Horizon Club Deluxe Imperial Twin Room with Garden View
Stayed in Jun 2023
Other
1 review
10/10
Outstanding
Posted on Jul 15, 2023
Good hotel
Olga87
Deluxe King Room
Stayed in May 2025
Family
11 review
9.5/10
Amazing
Posted on Jun 9, 2025
Great hotel, great location and wonderful breakfast! A bit intrusive service, too often and at the wrong time they ask if everything is okay. But this is rather a plus that they want to please the guest
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Response from Property: Dear Olga87, Warm greetings from Shangri-La Tokyo and allow us to extend our belated appreciation for choosing to stay with us. We also appreciate your valuable time to share your experience with us on Trip.com. We are delighted to hear that you enjoyed your stay and greatly appreciate your compliments regarding our location and breakfast. While we sincerely appreciate your kind understanding that our staff are doing their utmost to serve our guests, we also recognize the importance of maintaining an appropriate balance—respecting the right time and distance to ensure our guests' privacy is always prioritized.Once again, we thank you for your support to Shangri-La Tokyo and look forward to welcoming you back to the hotel in the future. Yours sincerely, Matthias Y. SutterGeneral Manager Shangri-La Tokyo
Guest User
Deluxe Twin Room
Stayed in Mar 2025
Business traveller
32 review
10/10
Outstanding
Posted on Apr 29, 2025
14. The sheets and towels are clean and white, which shows the hotel's dedication to hygiene.
15. There are various dining options around, and the restaurant recommended by the hotel is also very good and worth a try
Hygiene: Good,,,,
Facilities: Good,,,,
Environment: Good,,,,,
Service: Good,,,,,
Original TextTranslated by Google
Response from Property: Dear Guest,Warm greetings from Shangri-La Tokyo and thank you for choosing to stay with us during your visit to Tokyo. Additionally, we greatly appreciate your time to share your valuable comments through Trip.com. We are pleased to learn that you enjoyed your stay and thank you for your kind compliments regarding our approach to hygiene, our staff’s service and facilities, as well as our prime location adjacent to Tokyo Station offering various dining attractions which had enhanced your experience during your stay. Once again, we thank you for your kind comments and look forward to welcoming you back to Shangri-La Tokyo in the not too far future. Yours sincerely, Matthias Y. SutterGeneral ManagerShangri-La Tokyo
Guest User
Deluxe Twin Room
Stayed in Mar 2025
Family
12 review
10/10
Outstanding
Posted on Apr 9, 2025
Facilities: Very comfortable. My husband said the bedding was the most comfortable bed he had ever slept on.
Hygiene: Very clean, no odor even though it is more than 10 years old
Environment: 100 points, the scenery outside the window is also very good
Service: The response speed is very fast. Although there is a language barrier, it does not affect the super five-star service at all! Like
Original TextTranslated by Google
Response from Property: Dear Guest,Warm greetings from Shangri-La Tokyo and thank you for choosing to stay with us during your visit to Tokyo. Additionally, we greatly appreciate your time to share your valuable feedback through Trip.com. We are pleased to learn that you and your husband enjoyed your stay and are especially delighted to hear that he was able to rest well during your time with us. Thank you also for highlighting the cleanliness of our facilities and the view from the hotel. While we apologise for any inconvenience caused by the language barrier, we are glad to know that, despite this, you found our response time to be prompt and the service convenient.Once again, we thank you for your kind feedback and look forward to welcoming you back to Shangri-La Tokyo in the not too far future. Yours sincerely, Matthias Y. SutterGeneral ManagerShangri-La Tokyo
Guest User
Horizon Club Deluxe Imperial Twin Room with Garden View
Stayed in Feb 2025
Travelling with friends
9 review
10/10
Outstanding
Posted on Mar 26, 2025
It is just a short walk from Tokyo Station, making it convenient for all forms of transportation. The hotel has good service, complete facilities and beautiful scenery. The Italian restaurant has exquisite decoration and attentive service.
Original TextTranslated by Google
Response from Property: Dear Guest,Warm greetings from Shangri-La Tokyo and thank you for choosing to stay with us during your visit to Tokyo. Additionally, we greatly appreciate your time to share your valuable feedback through Trip.com. We are pleased to learn that you had enjoyed your stay, and thank you for your kind compliments regarding our close proximity to Tokyo Station, the view of the city skyscape, as well as your dining experience at our Italian restaurant Piacere. Once again, we thank you for your kind feedback and look forward to welcoming you back to Shangri-La Tokyo in the not too far future. Yours sincerely, Matthias Y. SutterGeneral ManagerShangri-La Tokyo
Xue0204
Executive Suite
Stayed in Jan 2025
Family
11 review
10/10
Outstanding
Posted on Feb 22, 2025
The hotel is of high quality and good location. It is next to Tokyo Daimaru Department Store and 1.5 kilometers away from Ginza. The best executive room experience is at Tokyo Shangri-La: the hotel decoration design is tasteful, and the hotel, which has been open for more than ten years, is very well maintained. We need to lay a sofa bed in the living room of the suite. The service staff completes it meticulously according to the bed-making standards of a five-star hotel. Before leaving, they also take the initiative to check if there are any imperfections and take the initiative to tidy them up; the executive room provides hotel-ordered bottled water and free wifi in the room. The executive room has a single-a-la-carte breakfast + buffet, and if you are not too hungry for dinner, you can also have a simple meal in the executive lounge on the 37th floor to watch the night view. The ordering menu and hotel check-in instructions on the executive floor are all in Chinese. The hotel staff have good English and smooth communication, which makes us have a very good stay experience.
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6/8
bill
Deluxe King Room
Stayed in Jan 2025
Couple
11 review
10/10
Outstanding
Posted on Feb 3, 2025
A template for hotel accommodation when traveling, with good sanitary facilities and good service. The in-room dining service is also very good. Although it may be a bit old, just come and stay. The quality of maintenance makes you very satisfied. The only drawback is that the bed is a bit low, probably to adapt to the body shape of Asians.
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Jinfugege
Deluxe King Room
Stayed in May 2025
Couple
14 review
10/10
Outstanding
Posted on Jun 15, 2025
The hotel is very good, the location, hotel hardware facilities and service are very good! It is the most cost-effective among hotels of the same level.
Original TextTranslated by Google
Response from Property: Dear Jinfugege, Warm greetings from Shangri-La Tokyo and allow us to extend our belated appreciation for choosing to stay with us. Further, we thank you for your valuable time to share your comments with us on Trip.com. We are delighted to learn that you had enjoyed your stay, and thank you for your kind compliments regarding our location, the hardware and the service. Once again, we thank you for your support to Shangri-La Tokyo and look forward to welcoming you back to the hotel in the future. Yours sincerely, Matthias Y. SutterGeneral Manager Shangri-La Tokyo
Guest User
Deluxe Twin Room
Stayed in Nov 2024
Business traveller
19 review
10/10
Outstanding
Posted on Dec 19, 2024
It's so cute. When I got back to the hotel, I saw that the toothbrushes and toothpastes used by the cleaning staff were stacked in such a cute shape. I loved it. I booked this hotel again and again. It's really good. The location is convenient. Tokyo Station is good for shopping, eating, playing and transportation are very convenient. The room is also very large. Must be praised.
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Miaobukeyanbingxuecongming
Deluxe King Room
Stayed in May 2025
Solo traveller
9 review
10/10
Outstanding
Posted on Jun 10, 2025
3 minutes walk from Tokyo Station Old school, old money style, more business-oriented
Original TextTranslated by Google
Response from Property: Dear Miaobukeyanbingxuecongming, Warm greetings from Shangri-La Tokyo and allow us to extend our belated appreciation for choosing to stay with us, additionally, for your valuable time to share your feedback with us on Trip.com. We greatly appreciate the high rating extended, in particular, your compliments regarding the prime location adjacent to Tokyo Station. Regarding your constructive feedback on the hotel’s classical approach, we greatly appreciate the kind compliment, and will also endeavor to cater for a broader clientele by enhancing our services and offerings. Once again, we thank you for your support to Shangri-La Tokyo and look forward to welcoming you back to the hotel in the future. Yours sincerely, Matthias Y. SutterGeneral Manager Shangri-La Tokyo