Hotel & Residence Torino Centro - Stazione Porta Susa

Room (4 beds) was big enough to spend even more than one night. Very tidy and in good condition. Breakfast was great and they offered a nice assortment of gluten free food for people with coeliac disease. Very kind staff.

We chose the hotel for the location close to the train station. Very nice property, spacious room, clean, helpful staff.

The description mentioned that parking was available, but we had to pay €20 a day for it! We booked this hotel because we believed parking to be included. They should have been clear in their description that parking was available “for a lot of money”.

Very friendly staff. In front of Torino central station 20 min walk from the main attractions. Good value for the price and nice ac in warm summer.

We stayed at this hotel in early June with my wife and two kids. Our Torino train was late, which caused us to miss our train to Rome. Knowing we wouldn’t make our connection I booked this hotel at 10:52 PM to ensure we would have a place to sleep. When we arrived to Torino near midnight, TrenItalia said they had arrange for a hotel room for us at this same hotel, which meant we had two reservations. When we arrived at the hotel the front desk person said our ********** reservation was non-refundable (true) and that he could not provide a full or partial refund. He suggested I call the manager the next day. When I called the next day, the manager wasn’t available so the hotel suggested I send an email and they would respond later in the day. I sent the email but received NO response. I called two days later and once again the manager was busy and couldn’t come to the phone. They said they would respond to my email that day, but once again didn't. After my third call 2 days later I was still unable to reach the manager, but I got an email response. The response was dismissive and said they could not issue a refund because they had held the room for me. The room was only booked from 11 PM to midnight (when I cancelled), and no one else was coming at that point. I sent a response to the hotel, and after more than a week have not heard back. While I think I should get at least a partial refund, that’s not the main point. The staff is rude and unresponsive to customers. Beware.

This was opposite the station, over the pedestrian crossing. The room was well furnished, with good lightning, and very smart. The main room had a door, then a small corridor leading to the bathroom, then another door to the hotel passageway, which kept out any hotel noise. Curtains blocked unwanted light. WiFi was good. There was a safe and fridge. It was easy to walk into the city centre, or there are trams and buses. There are food outlets nearby. Staff were friendly and efficient. There is a lift, although there are some steps to the front door, if that matters to you