Ulaanbaatar Khoroo 1 Hotels

I have traveled to many places far and wide, and NEVER expected to have one of the finest hotels I have every stayed in be in Mongolia! As part of my Mongolian Luxury Tours, I had THREE opportuinities to stay at the Blue Sky (arrival, return from Gobi desert, return from Western Mongolia) and each time was superb. The hotel is beautiful, and the rooms, service, and friendliness made each stay very wonderful and welcoming. You can not go wrong with this hotel. It is GREAT!!!

Christina at check-in was my first experience of Mongolian hospitality. Efficient and clearly helped where she could, to enhance my stay. Rooms are spacious and furnished well. The gym has a funny rule about sneakers. U have to wear your slippers in, and then change to gym shoes?

The location is not too far from the city center, there is breakfast, from 7:00 to 11:00, it is not bad, there are juice, yogurt, fruit, vegetables, the place is full of beef and mutton in Ulaanbaatar, there is a swimming pool

I stayed at Edelweiss for a total of 7 nights as a solo traveler. It is considered centrally location but it is actually a little west of central, still a great location. Because of the traffic congestion, walking is the best way to get around (I averaged 2-9 miles a day). The rooms were clean, 2 bottles of water provided daily. The reception and housekeeping staff very nice, always available. The restaurant cafe is run by a different company/owner. It feels like a lounge and is nice place to hang out with glass of wine after long day touring. It is also popular with locals. It was closed on Sunday. The pasta dish & pizza were excellent. The complimentary breakfast buffet included tea & coffee (with warm milk for your coffee), juice drink, a very yummy cold oatmeal concoction with apples, yogurt, fresh fruit, eggs with meat to order. The breakfast coffee was subpar, but the restaurant served a great cappuccino (approx US $2.332). I didn't see an elevator; all rooms are on the 2nd & 3rd level. The hotel is tastefully decorated and the art on the wall is for sell. Just 1-2 blocks west are two restaurants that I highly recommend: Italian restaurant Albero's (on the east side of the Mika Hotel) and Lonsdale Art Lounge. There is no airport transfer service. I took a shuttle from airport for US$10.00. For my return to airport, it cost me $20.00. Allow minimum 1 hour. The street names in UB are confusing with poor signage. I consider the hotel to be on Embassy Rd., not Chin Van whatever Street.

We used the Alpha Hotel as a base, booking in on three separate occasions around a week exploring the Gobi desert and a two week stay in Khovd province. The rooms are spacious. When the hotel s busy, there is a buffet breakfast with plenty of choice, but at quieter times they bring a plate of different items and you just pick out what you want. They have a security room and will hold items for you when you're travelling and we found this extremely convenient. Polite staff and the restaurant is also good.

A stay at The Continental Hotel places you in the heart of Ulaanbaatar, within a 5-minute drive of Sükhbaatar Square and National Academic Theatre of Opera and Ballet of Mongolia. This hotel is 0.9 mi (1.4 km) from National University of Mongolia and 1 mi (1.6 km) from Government Palace.Take advantage of recreation opportunities such as a fitness center or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access and concierge services.Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.Make yourself at home in one of the 40 individually furnished guestrooms, featuring minibars and LED televisions. Your Select Comfort bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and bidets.

I came through Ulaanbaatar last year for a horse riding trip last year, and stayed in Springs Hotel before we went on to our trip. Before i flew home, the operator put us up at the hotel again for the last night. I couldn't find my card key when i was checking out and was fined USD10 for it. I was told that if i come back again, i could get the money back. I smirked and said well the earliest i would be coming back would be next year. They said that was ok. Fast forward to this year. When i came back, they refused to return my $10 to me. They said i had to return within a month (Anyone would tell you that's a stupid condition because how could you expect a hotel guest (who is a foreigner) to come back within a month). The girls got their manager to speak to me. My friend said that even before the lady opened her mouth, she already had a look of determination (that she was not going to pay us). The manager, Tuul had an appalling mannerism. She spoke in a very argumentative and belligerent manner and insisted that they would not return my $10 to me. I explained that i was told it would be ok for me to return a year later.. If i hadn't been told that, i would not have bothered to bring the card back. She then asked for a pink slip saying i would have been given one. I said i wasn't * i really wasn't) but they saw my card, they found my records of having stayed there.. so they knew i would have been charged $10 (they also said I don't have proof they have my USD10).. She looked like she couldn't comprehend.. started raising her voice as she tried to stick to her stand of not returning my money to me. I got so fed up, i told her that she could keep my USD10. I am now posting this experience online because I think it's appalling that they refused to return my money to me even when the facts are very obvious. It's very sad for the hotel if they are trying to make money from door cards. In the first place, the cost price of such a card is less than USD1. I knpw because i have a lot of hotelier friends. So USD10 is blatant profiteering. No wonder they wouldn't return the money to me. Even when the facts are obvious. I got so angry i asked for the card back. they gave it back cos they rather keep the money (an acknowledgement they knew they had my money but just didn't want to give it back). Shame on you, Springs Hotel.

I stayed in this hotel for 2 nights, checking in late on the first night and leaving very early in the morning off the second night. The room was very clean, spacious and comfortable with decent wifi. The staff were excellent - helpful and thoughtful. I would have no hesitation in recommending this hotel. If i am lucky enough to get back to Ulaanbaatar I will stay there again. There was one person in particular - the lady that worked the front desk on the night of Mar 7th into early morning Mar 8th (I didn't get her name unfortunately) - that stood out. She was an outstanding member of your staff and a wonderful ambassador for Ramada Hotels. Keep up the great work!

This hotel does not meet the standards of other Kempinskis. My family and I travel a lot, like A LOT, and we've been to many Kempinski hotels. The problems started with our booking, which we made directly through the hotels' website (not a 3rd party). The booking states a 12:00 check in, but the hotel told us this was a mistake and their check in time is 2:00 pm. They allowed us to check in at noon without a fee, but it took series of emails in advance. We also booked the breakfast meal package through the website. On our first morning in the breakfast lounge, we were told we didn't get breakfast because we didn't have the meal package. Once again, I had to pull out my reservation receipt and prove (in front of other guests) that we had paid for the breakfast. They of course accepted the receipt and realized they made an error, but it was another hassle we shouldn't have had to deal with. The day before our departure, we requested the hotel have a cab ready for us to catch our early flight (we needed to leave the hotel around 3:30 am). The young man behind the desk indicated he would do so and that we could expect a 100,000 tugrik (about 29.00 USD) flat rate for the taxi ride (this is also what we paid to get to the hotel). After spending the day on the town, buying souvenirs, and spending our local currency (but saving taxi money), we returned to the hotel. I double checked with a different guy at the desk that we would have a taxi waiting for us. Afterall, as the evening Front Desk Receptionist, it would be his job to call the taxi company. It was good I double checked, because the other guy hadn't taken action and hadn't passed along the request. Moreover, when the taxi arrived in the wee hours of the morning, we were told by the Front Desk Receptionist that it was actually a 200,000 tugrik charge (double!). We were also told the first ”receptionist” we had spoken to earlier in the day was actually a Bell Hop and we were informed that he wasn't even supposed to be working behind the counter. As a result, we had no choice but to withdraw additional local currency (taxi couldn't take a card) from the hotel Front Desk (for a nice fee) in order to pay the taxi. What's particularly irksome is that we had plenty of cash which we would have saved if we had simply been told the correct amount. There were other issues, but this review is already lengthy... Overall, we had a less than stellar experience at this Kempinski. If you're going to Ulaanbaatar, I'd recommend you stay elsewhere. If we ever go back we'll probably stay at the Shangri-la. It's closer to the airport as well as the heart of the city.

Stayed here 3 different times while on a tour of Mongolia. Staff at front desk are friendly and helpful. Room was comfortable but air conditioning was very cold and could not adjust so finally had to just turn it off. Hotel is in great location a block from the big square and close to a large mall and cashmere store on the corner and another across the street. (Note: entrance to the mall is on second floor from the cashmere store on the corner outside of hotel and to the right). I had one major issue- I turned on my “do not disturb” light when we left for the day and when I returned that evening the light was off and my room had been made up. I advised the tour guide who said something to the front desk person and she responded that the room had only been entered to leave new bottles of water - so I guess if you have the do not disturb sign on they still enter to leave water? It was upsetting because they never addressed the issue of making up the room. The other two times we were only there for a night and things were OK. Room had amenities such as soap, shampoo, conditioner and lotion as well as coffee and tea, but bring your own washcloth if you are used to using one. Also room has a safe. Breakfast buffet was good but not wonderful but it was the best we had out of all of the other places we stayed while in Mongolia. Hotel can also provide airport pick up and return for a fee if you contact them and advise arrival time and number of people and suitcases. Hotel is located about a one hour drive in normal traffic from airport and 20-30 min longer in heavy traffic.