Sheraton Grand Chennai Resort & Spa Reviews

I recently stayed at the Sheraton Grand Chennai and overall had a very enjoyable experience. The hotel itself is beautiful, the facilities are excellent, and the staff was generally friendly and professional throughout my stay. However, there was one major issue that significantly impacted my overall impression. From the day I checked in, I asked about the possibility of a late check-out until 4 PM (or slightly later). I followed up multiple times during my stay and was repeatedly told that I would be informed. Only after asking again via chat one day before departure did I finally receive confirmation that a late check-out until 4 PM had been approved. Despite this confirmed arrangement, I was confronted in a very unpleasant way on the day of departure. At around 2 PM, a staff member knocked loudly on my door and, when I opened it, spoke to me in a rude and confrontational manner. He questioned why I was still in the room, stated that check-out was at 12 PM, and asked if I intended to stay another night. I had to explain to him that I had already been granted a late check-out and suggested that he clarify such matters internally before approaching guests in this way. This situation was handled very unprofessionally and the tone used was completely inappropriate. It left a negative impression and does not match the otherwise high standards of the hotel. In summary: a great hotel with a lot to offer, but serious improvements are needed in communication between staff and in how guests are addressed in such situations.