Excess Venice Boutique Hotel & Private Spa - Adults Only

This place has applied a new policy that customers should know about. It shows the truly illiberal and draconian attitude of Toronto While you are subjected to the freakiest clients in an insanely mean and woke city, now if you do not respond to their announcement of being overtime they confiscate your belongings and force you to retrieve them from a garbage bag. Yes, including your wallet, phone, keys, etc. TAKE your stuff without your permission and remove. it. Their reply is THIS IS NOT A HOTEL. Im assuming this means you dont get the same service as in a hotel, but I mean ***., its not more evidence that while they force this insane woke agenda on you, at the same time they take away your most basic rights of possession of your own private property. Americans beware. You will be appalled at the insanity of Canadas mean and illiberal left. Its truly world class for how INSANE and irrational it is.

I made mistake with the reservation and Anna at the front desk worked very hard to resolve the situation and accommodate us. It’s a beautiful hotel and the complementary Proseco was wonderful. My only regret in BF B.C. is not booking more time to explore Venice and enjoy this wonderful hotel. Thank you Anna!

Sadly this boutique hotel is trying to be something it is not. It calls itself '5 star' but it is very far from that. Fluffy bathrobes, slippers and complimentary bathroom products by Ortigia do not make up for the fact that the management of the hotel is somewhat haphazard and amateurish. Numerous mistakes were made during our stay including giving us incorrect information, promising to book a nearby restaurant and then booking somewhere else instead and at a different time....oh dear. All basic stuff. The A/C in the room was not functioning properly, the mini-bar fridge in the room was not cold. We accidentally broke a glass in the bedroom and cleared it up as best we could and informed reception. They said they would come and double check the floor to make sure all shards were cleared and taken away. This they did not do. The staff were rather mixed, some delightful, others sullen and unhelpful. You can stay elsewhere in Venice that offers much better value and a more professional service.

Where do I begin? For my 50th my husband and I visited Venice. The staff at Excess were so sweet and thoughtful about making my 50th birthday one I’d never forget. Marisol, Ronnie and Anna made me feel like royalty! They upgraded our room to the Venetian red suite. Swoon! And every single day, these 3 amazing human beings went out of their way to make us feel special. We still miss our Excess friends!

Rubbish don't bother.We paid a fortune for a superior room and the bed was tiny. Smallest toilet I've ever seen. Shower is in the bedroom! What were you thinking??? Staff useless also. I won't be back.

I stayed with my daughter last week and we had a wonderful time. We were greeted with prosecco when we arrived and sat in their lovely garden. Our penthouse junior suite with canal view was gorgeous! Jacuzzi bath in the beautiful bathroom and bottle of champagne and fruit to celebrate my big birthday! The weather was gorgeous on the Saturday and after a good breakfast where I also had my choice of eggs cooked for me in addition to a nicely curated buffet we webt out for the whole day. The hotel is well located, quiet location but minutes from restaurants and 10 mins from Academia Bridge. That evening before we went back out for dinner we enquired about a Trip to Morano and Burano the next day, which they organised for us with private water taxi and restaurant booked- it was expensive but wonderful! Also our airport transfers were organised upon request and arriving by boat to the airport was a real highlight. We travel a lot globally so are used to saying if something is wrong. The key system to our room didn’t always work and the room was hot as the autumn heating had kicked in. Charlie the night porter could not have been more helpful and was wonderful in a) explaining everything and b) sorting us out alternative keys so we wouldn’t have any problems. A five star stay in a five star hotel. Thank you. J Maiser

Great service combined with interesting decor and spacious room. Nice breakfast also. Looks out of the way but its easy to get there as its a short walk from vaporetto stop. Exceptionally friendly staff...really helpful. Would definitely stay there again

A bit far from St Marco. Check-in process was great and the gentleman was very professional. All perfect except for checking out. I booked a pickup at the hotel and the lady insisted that I walked 10 min away over to the taxi port with heavy luggage to meet the driver there. How could I tell which driver and car? I ended up meeting the driver at the hotel but why did I have to fight for that?

The staff is very nice and helpful, making me feel respected. And the property kind has an old world charm to it.