I love this hotel when I came to Utah for business: I was very this disappointed this time: 1st I got charge 3x by front desk, and then at check out I got charge double charged for the room. The front desk girl, her name was Lola, she was kind of rules instead of fixing my problem, she say her manager will be in at 9:00AM. My flights is at 9:00 AM. I also requested queen beds 3 months. I got stuck in a handicap room: Nowhere to hang up your shower towel. I am very disappointed with this hotel I came to Utah for thanksgiving for my son, and Spencer.