Horseshoe Hotel

So disappointing, very cold throughout. Had to ask for a portable heater for our room which was (reluctantly) found. Central heating in bedroom and bathroom did not come on at all in the morning- bathroom freezing. Room very grubby, tacky surfaces and poorly lit. Breakfast buffet table just horrible and poor quality. When we spoke to the owner at checkout and told him about our complaints he became defensive, aggressive, bombastic, unempathic and directed his anger mainly toward me (a female). My husband asked him for a discount and he indicated in no uncertain terms that this was not going to happen. We paid the bill and left.

Walking the coast-to-coast with friends and the only reason we booked in here was sheer convenience. Initial impressions were of a place that needed some TLC (our friend, a professional surveyor, said he wouldn't know where to begin checking the place out). Any low expectations or reservations soon dissipated. The welcome was warm and genuine, the bed was as modern and comfortable as the building was ancient and creaky. The dark green dining room had retained its 300 year old elegance despite a 20th century fireplace, but the roaring fire and high quality of the cooking were what mattered. A 'comfort food' choice of chicken and leek pie turned out to be a culinary experience to treasure - home made with thick, crunchy pastry and generous filling. It wouldn't have been out of place in a very pricey restaurant. A veggie friend remarked that the menu was obviously designed by a carnivore but the sole option of beetroot bourguignon went down well enough. The cooked breakfast menu was extensive and cooked to order. The bacon was thick (obviously not from a supermarket) and perfectly cooked. Continental breakfast options included a yoghurt, strawberry and oats. The beer was in top condition. The most impressive thing about our stay was experiencing some little, unexpected touches that, had they not been provided, would not have lowered our impression of the place, but reinforced our belief that the proprietors are genuinely concerned to give guests a great stay. Two examples: the espresso machine in the bedroom (no Nescafe instant here); and, instead of the usual trio of pre-packed ginger nuts, we had midnight munchies of home-made fruit bread and mince pie with what I assume was a local cheese, a bit Swaldaley or Wensleydaley with a crunch (I should have asked), all left on a covered cheese board in the bedroom. Wonderful!

The staff are amazing and the food, what can I say, when the evening menu stated Ultimate Prawn Cocktail this was not an exaduration it was the best I have ever been served. Dog friendly is an understatement they truly welcome all dogs. The roaming chickens and roosters are so cute to observe, we did not experience the outdoor bar etc at this visit but will be back when it is warmer. Rooms were comfortable maybe a kettle instead of the coffee machine as there was only one coffee pod supplied and it seemed unnecessarily complicated for hot water, but that is just us. Overall a really chilled stay, we will be back.

Having struggled to find somewhere serving on a Tuesday night we were pleased that the team took our call and our booking! Food and service all excellent. Definitely home cooked and the chicken pie in particular was superb. Limited wine list but enough choice to complement the meal. Dining room was warm, cosy and inviting on a wet April evening.

Fantastic, homely dog friendly hotel in a lovely location in the North Yorks Moors, was perfect for us and our 2 old dogs, the only thing we were disappointed with was the bathroom and that's what stops this being a 5 star review. We arrived and were greeted by the staff and shown to our room on the top floor, after we unpacked and got settled my wife thought she heard running water so went to see if a tap had been left running, we soon discovered the shower head was on the shower cubicle floor, we picked it up and noticed it was dripping, not just a little drip but it was actually coming out as though the shower was turned on low, after trying to turn it off unsuccessfully i went to notify the staff, they knew about it and told us that's why it was placed on the floor, we asked for it to be fixed as we didn't want it dripping in the night and disturbing us, it was then ignored and we just learnt to angle it so the water went down the plug, obviously we were a bit concerned by water being wasted like this and looking at reviews it was mentioned back in June 2023!!, surely a cheap, easy fix to do? The bin in the bathroom was also very rusty, the toilet seat was chipped, the paintwork was flaking and chipped and there was black mould all over the walls, again all of these would be relatively easy to fix and would improve the only negative about the whole place we found. The room itself was well equipped with tea/coffee facilities, drawers at both sides of the bed and a large wardrobe, ample storage room. Also a lovely touch with the cheese/bread and cakes left in the room. Upon entering the room there were dog bowls and dog blankets laid out as well as a jar of dog treats too, we had brought all our on stuff but were delighted to see that kind of effort to make pets welcome, a massive plus for us. Breakfast was lovely too, including sausages for the dogs. help yourself continental then a cooked menu to choose from, again very satisfactory to us both. Breakfast is only served 8-9 so if your a late riser you'll miss out!. The grounds were perfect too, a lovely raised beer garden area for walking the dogs as well as a smaller beer garden to the side, chickens and roosters wandering freely, we loved that. The bar area had a roaring fire and was a nice area to relax with a drink too, all the staff we met were very friendly and helpful. All in all an almost perfect stay, we will recommend this hotel and will definitely consider staying here in the future as it ticked all our boxes but as i say the bathroom really let it down. Thank you for a lovely stay!!

We had a lovely 3 night stay at The Horseshoe Hotel. Craig and Sharon were very welcoming and the room (#5) was very cosy overlooking the stream and chicken island. Ear plugs were provided if you didn't want to be woken early by the cockeral but for us, that was part of the charm and the experience of staying there. The Full Yorkshire Breakfast was amazing, i had one each morning we were there, my partner being vegetarian didn't but was happy with a continental option and a couple of hash browns. There are some steep hill walks all around, or a 30 - 45 minute drive to several places of interest plus the steam train from Grosmont to Pickering. Great location for exploring the North Yorkshire Moors.

Firstly, I want to say that despite what other reviewers have said, we found the management and staff all very polite and approachable. Nice beers and food was good. Good full Yorkshire breakfast. On arriving we were taken to our room by the young man from behind the bar. Despite being over 60 and clearly struggling to get my bags up the awkward staircase he just stood there at the top and waited. I was expecting him to offer to take a bag but he didn’t. Other reviewers have also commented on this. I have never experienced this in any other hotel I have stayed at. The room was advertised as deluxe. Not a chance. It was very small and we could just about get around the bed which was also very small. The décor is very poor and the room is desperate for a makeover. The pictures on *********** bare no relation to the actual rooms. The whole place was very cold with the heating coming on at random times. My wife, who does not like the cold, slept with our coats on the bed. We only ate there for two of our five nights because of the cold. The other three nights we ate at the Postgate and the Wheatsheaf. I cannot recommend there two places highly enough. There was no kettle, just a coffee machine. We do not take coffee and although I understand hot water could be got from the machine, its a faf. Should either supply both or just a kettle. The toilet had the flush button missing. I was not particularly bothered by this but only mention it because it was reported in a review from November 2023. An easy fix that should have been done asap considering the cost. The towels were paper thin. I would expect good thick towels in a “deluxe” room. All in all this is a pub with rooms, not a hotel. The room was far from deluxe and this should be removed from your advertising as it sets high expectations that do not materialise. As mentioned in previous reviews, the cockerels seem to crow all night. Didn’t bother me as I slept through them and only heard them when I got up for the loo. Also be aware this is a dog friendly pub so if you don’t want to be in the bar or having breakfast with dogs around, think before you book. Didn't bother us as although we don’t have a dog, we are dog people. Would we stay again? No, not in its current state, there are better places nearby for the same price. This place needs a major overhaul. Would I drop in for a pint? Certainly. Good beer and nice staff.

Wonderful short break in a secluded country inn / small hotel. We had a small double room at the rear of the hotel. The sound of the stream was relaxing. The room was functional and adequate for our needs. The ensuite was clean with lovely toiletries provided. The welcome bread with cheese and home made millionnaire shortbreads in the room was a nice surprise. They do have higer spec rooms. The jewel in the crown is the food, drink, and the staff. Wonderful evening meals, and excellent breakfasts in a restuarant with a raoring fire. We stayed in various places over the time we had a break travelling from the South, and we agreed that The Horseshoe Hotel was the best breakfast options and quality over the 11 days and 5 places we stayed at. They have other rooms used for serving food where locals ate and drank. Craig, and his mother and her partner, Tony plus the young barman were extremely friendly, and happy to have a chat, and a joke. Great customer service. Lovely walks and places to visit nearby. They have a Farm Shop on site, and extensive outdoors areas with tables. Lovely setting. Thoroughly recommend.