After much searching and reading of reviews, we chose this resort for our 2 week stay in Florida as part of a British Airways holiday and from Day 2 onwards, we were happy we did. After arriving late on a Saturday night, we were given a room in Block 1, on Floor 1. I mistakenly assumed floor 1 meant one floor up but in fact it means the GROUND floor (what we call it in the UK). If you don't want to stay on the ground floor, note this for when you check-in! You may have people walking past your room all day depending on where on the ground floor your room is! What we also didn't know is that block 1 is the oldest block, we got to our room and were disappointed as soon as we walked in, it smelt funny, it was dated and tired and one of the toilets didn't flush properly. There was also a door to the outside right outside our room's front door, people were coming in and out of this often and as it was a heavy door it was loud every time it banged shut. Not what we had forked out a load of money for. They had tried to sell it to us as an upgrade - they'd given us a slightly bigger room with 3 bathrooms instead of 2 but we didn't need 3 bathrooms, We would have been happy with 1 bathroom, we just wanted a nice, modern comfortable room. So I immediately went back to the front desk and asked for one of the more modern rooms I had seen on the website. As the hotel was full they couldn't do anything at that time but said on Sunday when people checked out, they would try to find us another room. Initially we were told we had to stay at the hotel the next day and be ready to move to a new room (not what you really want to do on holiday, wasting a day hanging around the hotel) then this changed to they would text us when another room was ready. Luckily we were on our way home from a Disney park when we got a text saying we had 1 hour(!) to check in at reception or the new room would be given to someone else. I felt this was a bit out of order. Had this message arrived earlier in the day it wouldn't have been very convenient for us to have to leave but thankfully we were heading home. What I didn't anticipate at this time was how ENORMOUS the queue would be at reception when we got back, this was one thing we noticed often and of course at particular times in the day. So if you need anything from reception, pick your time to go there! The staff at reception were fine but most were fairly disinterested. Anyway thankfully we made it to a member of staff at the reception desk with a few minutes to spare but it was all quite stressful. But once we got our new room (Block 3, floor 4) things turned around! The room was more modern, higher up and we had a great view out to the water park. We had a 3 bedroom, 2 bathroom suite for our family of 4 which worked well. Both our children had their own rooms which they were very happy about. The beds were comfortable. We didn't really make use of the kitchen cooking facilities but could have it we wanted, it was well st
Excellent
104 Reviews