Residence Inn St. Paul Woodbury

We have been going to this hotel almost monthly for over 2 years and have used it every 6 months since it opened. Sadly it is not our go to place anymore as there has been a change in management that has been a definite downgrade. The hotel is also getting worn out and the beds uncomfortable. We have chosen to look elsewhere since our last visit over Thanksgiving. I wish it wasn’t so but life does change.

Recently stayed here due to a surgery and could not have asked for better service on the front end. Now getting to breakfast on time was an issue for me and when they say they are closing it is a done deal! They close with no exceptions! I have to admit I have had better breakfasts at other Residence Inns, that being said, I was NOT there for the breakfast and my recovery was the important part of the stay.

We stayed here for a couple days so we could visit my husband's mom who lives in the area. When we first arrived in the parking lot, it was hard to tell which door was the front door and it was snowing and my husband was in a wheelchair so we took a chance on one and fortunately, it happened to be the right one, otherwise I would have had to load my husband back up into the car and drive around. A sign that indicates that it's the front door would be helpful as it's not obvious from the outside. Once inside, there was a sign at the front desk stating that they were helping another guest and would be back soon. That was strange because I could see a woman at a computer in the back room. We waited for a while because I thought that maybe she didn't work at the front desk. Finally I decided to call "Hello" into the back room and she came out. She was very friendly and gave us keys to our room. When we arrived at our room, the first thing my husband noticed was no grab bar near the toilet. We have never stayed at a hotel that didn't have a grab bar near the toilet. We choose not to stay in "handicapped accessible rooms" when we travel because we have yet to find one that was actually designed with a disabled individual in mind and they are more often than not, harder to navigate than a regular room. I called the desk about this and the woman offered to move us to a handicapped accessible room. We packed up and headed back downstairs. Got the key to the new room and went back up. The room key didn't work so we have to go back down to the desk (mind you at this point, I've driven for over 5 hours, I'm tired and I have to push my husband in his wheelchair). The woman does whatever magic they do with keys and hands it back, so we head back upstairs for the third time. Try the key in the door and again it won't work. The woman at the desk decides she's going to try with a master key so we head back up with her and again the room will not unlock. So now, we're stuck and have to stay in the original suite. So we grab our things and head back up. Having been a hotel housekeep many, many years ago, I am very picky about the cleanliness of a hotel room and this one was clean. The glasses in the cabinet looked like they had just been wiped since the last use so I immediately washed all the dishes just to make sure they were clean. As I was unloading the car, the front desk clerk went up to the room and gave my husband a toilet riser with handles which was very helpful and a nice surprise. What wasn't such a nice surprise was when I turned it over and saw that it hadn't been cleaned since it's previous use and it had some pretty heavy use. There was dried urine and feces on it. I went down to the front deskk to request some cleaning and disinfecting supplies so that I could properly clean the toilet riser as there was no way we could use it as it was. She told me that they didn't have anything except dish soap. That was NOT going to cut it so I went back u

Our stay was fine - nothing that really stood out as extra special. I was really disappointed in the response of staff when we had an issue arise. There were kids running up and down the halls and they pounded on our door multiple times. We contacted the desk to share our concern and their response was we have some soccer players staying here, then said she would see if she could send someone up to do a walk through. I understand that they don't have control over a soccer team and what parents allow their children to do. However, it would have been nice if the response would have been - I am so sorry, we will look into this and if it continues please let us know. Rather than make excuses and a sense that there was no care or concern that it was going on. I am sure that we weren't the only ones that were having issues.

Great stay, clean room and lots of choices for creamer. Definitely will stay here again

This is a long stay hotel. As such, there’re some expectations that guests in other hotels are willing to overlook but significant for long stay guests. First, the good. It’s clean, which is important. It’s got a kitchen with dishes and pans, plus a large frig. That’s obviously helpful for long stay guest. It’s got a pool, which is nice. Breakfast is the typical fair, with hot items, again good. However, a few shortcomings. One minor, two pretty serious. The minor is the lack of an oven. The other two is the lack of snow plowing and poor internet service. When I checked in, I noticed the parking lot was full of snow. This is something like 3 days since the last storm! They haven’t bothered to plow the parking lot at all. At breakfast, I overheard two other guests complaining about the slow internet and unable to upload/download files. But I was to only experience it later. From my window, I could clearly see the parking lot of this hotel was a mess. Parking spots full of snow. No section of the parking was cleared of snow even if I were willing to walk a bit. I took a couple of photos showing the difference between this hotel and its neighboring sister hotel, the Courtyard by Marriott, which had completely cleared most of their lot’s parking spots. But not surprisingly, I couldn’t upload the photos for this review due to the poor internet service

My stay here was awesome! I’ll be forever grateful for the team here finding my family a room when another hotel didn’t have the amenities available that were a large part of why we booked. The pool was great, breakfast was awesome and the hotel was clean and well kept.

The room was spacious and very clean. Staff friendly.

Front desk staff was very accommodating