Wuhan Yellow Crane Tower Tanhua Lin Atour Hotel Reviews

Front office staff are friendly and helpful. They help me to arrange transport for us to go train station early morning. Location is close to Wu Chang old streets and good place to experience local food. It is close to local breakfast place within free streets away. Room is spacious and cosy.

We've stayed at Atour hotels in many cities and always found them comfortable with good service, so Atour was the first place we thought of for our Wuhan trip. However, this time Atour was incredibly disappointing. First, I booked an Executive Twin Room. At check-in, the receptionist asked which floor I preferred, the second or fourth. I said the second, but they suggested the fourth. Upon entering the room and turning on all the lights, it was still dim and felt very stuffy. Couldn't they have made the lights brighter? The bathroom was also pitch black; even with the light on, I couldn't see my face clearly in the mirror. Second, the window was ridiculously small. Does it deserve the "Executive" label? I checked the pictures on Ctrip and realized that the curtains weren't drawn in the photos; you couldn't even see the tiny window unless you looked closely. This was the main reason for the dim lighting. Third, the receptionist said the room was behind a mountain with railway tracks, but closing the window would eliminate the noise. But do you really think even the best soundproofing can completely eliminate all sound? If you have poor sleep quality, don't book this place. Even though I'm a very good sleeper and never have trouble sleeping in a new bed, I stayed awake from 10 am until after 1 am. Fourth, at breakfast, I wanted some juice and found three juice pitchers: orange, grape, and peach. I picked up the orange pitcher, but before I could even pour it, a swarm of small flying insects flew up, startling me. Yes, sweet juice attracts insects, but why didn't other hotels have this problem with their juice? Fifth, at checkout, the front desk asked how my stay was. I didn't dare say it was terrible, so I said it was just okay. The staff just replied with an "oh." We needed to go out, and because I was pushing my elderly mother in a wheelchair, and the hotel's wheelchair ramp was very steep, I couldn't push her down by myself. Perhaps because I said the stay was just okay, no one offered to help me push her down, including the security guard standing nearby. They all just watched me push my elderly mother without moving. I had to ask, "Excuse me, could you help me?" The security guards finally came to help. I initially had a good impression of Atour, but this terrible experience has made me never stay there again.

It's OK, the service is considerate and the front desk guy is enthusiastic. Very close to Tengwang Pavilion, good surrounding attractions

Advantages: 1. Very close to Yellow Crane Tower and Liangdao Street. If you go to the Yellow Crane Tower, it is still worth it. 2. There is water on every floor and you can get it if you need it. 3. The hotel is an old one and not as new as the main picture shows, but the hygiene is OK. Disadvantages: 1. It is very close to the railway line. You can still hear it even with the windows closed. Even if you are not a light sleeper, you can still hear it. There is nothing we can do about it when we arrive at the hotel and are told that a train is passing by. Couldn’t they have told us in advance? 2. The front desk customer service is average. I brought my elders with me and they said they were going on a personal trip three times. They were still looking for information in the meeting roster. It took more than 20 minutes to check in three rooms. 3. The time of the trip happened to coincide with a meeting at the hotel, so it was understandable that the rooms were full. However, we should still pay attention to the fact that the hotel has relaxed its access control management.

Atuo is as good as always

I never like to give bad reviews, but I have to say this time. The superior room for more than 500 yuan is small and smelly, and the service is even worse. I don't know where these high scores come from. I have always recognized the quality of Atour. This time I was really disappointed. It's worse than the 200 yuan room at Hanting.

Absolutely terrible soundproofing! Unable to sleep all night, it felt like sleeping in the hallway! Hotel Experience: This stay was a disaster! I chose this hotel because of its convenient location, but the poor soundproofing completely ruined my trip. The walls and doors felt like paper; I could hear every footstep in the hallway, guests chatting, and even the sound of doors opening and closing! I was woken up at 2 AM by a group of late-night guests, followed by a loud banging of doors every half hour, making the whole floor vibrate. Even worse, I could faintly hear the phone conversation in the next room – there was absolutely no privacy! After complaining to the hotel front desk, they only said they would "ask other guests," but the problem remained unresolved. This level of soundproofing is completely contrary to the hotel's advertised "comfortable sleeping environment." If you are sensitive to noise, I strongly advise against staying at this hotel! The price is not low, yet the most basic quality of rest cannot be guaranteed; I will never stay here again.

Good WiFi signal, clean room, good service, rich breakfast, close to attractions

I stayed here with my kids. I arrived at 2pm and the room was not cleaned yet. The room is close to the railway track and you can hear noises at night. People with poor sleep should be careful. From 10pm to 12am, there were knocks and loud talking next door. I called the front desk, but after communicating with them, the noises were still too loud and I couldn't sleep. The sanitary conditions are also average, and there are leaves on the floor of the room. The good thing is that the front desk lady was very nice when checking out.

We were upgraded to an executive king room for free. The room was big, the service was very good, and it was very close to the Yellow Crane Tower. Overall it was very good.

It was great. Because we arrived late, we were given a free room upgrade. It was clean and hygienic. Very suitable for traveling with children

The room is clean and tidy. The shower room has plenty of water and is very good. They will greet you when they meet on the road. The front desk service is very good. The breakfast is rich. There are many books in Zhuju. The lobby is bright. The elevator is fast. I am very satisfied. Recommend

Very sanitary, good environment, good sound insulation and comfortable! ! ! ! Great service, new facilities! Recommended

Stayed at [Yellow Crane Tower Atour] and had a great experience! As soon as you enter the lobby, you will find the decoration style is simple and elegant, the aromatherapy smell is soothing and relaxing, the front desk staff is enthusiastic and professional, and check-in is quick. The room was clean and tidy, the bedding was soft and skin-friendly, and there was not a single wrinkle on the linens. I slept very soundly at night. The bathroom is separated into dry and wet areas, and the toiletries are of high quality and comfortable to use. The room is also well soundproofed and is completely free from outside interference. The hotel's breakfast is rich and varied. The location is excellent, close to the Yellow Crane Tower and convenient for traveling. Next time I come here, I will definitely choose this one!