Hotel Indigo Wuxi Taihu New City

Personally I feel satisfied: the brand new hotel is well done in all aspects, the location is a bit remote, but the transportation is very convenient (go to the city subway line 1 and change to line 4 and walk for about 1 km) Facilities: It’s really new. There’s no smell in the room. It’s a pleasure to stay in a new hotel. Hygiene: Very good, very clean, thoroughly cleaned, and plenty of water provided Environment: Very quiet, the surrounding area is also very empty, and the lights are very beautiful at night Service: Praise the service. Basically every employee you meet will say hello; when you pass by the door and the lobby, someone will ask if you need help at any time. It is a full experience. Overall it is recommended

On a whim, I took a 24-hour unplanned food tour. I saw the new openings of Indigo and InterContinental in Wuxi New District on Ctrip, so I placed the order without thinking. After all, IHG hotels are always online in terms of service and facility quality. During my stay here, I would like to express my special thanks to Torison for his warm and thoughtful service. , and also recommended foodie routes for us, thank you! Of course, other service staff are also very considerate and enthusiastic. After all, the brand is there and the management level is there. Although it is a new area, the surrounding environment is still very good. There are few people and a high green plant coverage. It is also a kind of enjoyment to sit in the room and watch the sunset! The room has the same Indigo design style as always, with a touch of French milk style + 🈶The vague Jiangnan light fresh water ink style, the color scheme is very comfortable, especially praise. Therefore, the water flow is large enough, the water temperature is very comfortable, and the shower in the bathtub completely inherits the intercontinental style. The layout of the hotel is good, you can enjoy bathing time~ Overall, this trip was very comfortable

The hotel is very new, and every staff member is very helpful. For breakfast, you need to go to the 4th floor of the Intercontinental next door. The distance is very close, 5 minutes! Parking in the hotel is free, and drinks in the bar area of ​​the room are free. If the front desk says there are not enough, they will bring them over! The air-conditioning is very sufficient, I feel hot and sweaty when I sleep at night, and the room is also equipped with an air purifier. Because the children came to compete, the time of the competition was unpredictable, and the hotel never pressed for check-out, which was very user-friendly! Although it is far away from the city, I will stay here again next time I come!

The hotel is newly renovated, so there is a strong decoration smell everywhere, and one of the rooms we got even smelled bad. The attitude at the front desk was very indifferent. I called Room Service in the evening, but the food was delivered from the intercontinental next door, so when the noodles arrived at my place, they were lukewarm and mushy, and the taste was very bad.

First, there was no air conditioning in the room in the afternoon, and the indoor temperature reached 31 degrees. Only after the third urging did we arrange for someone from the engineering department to come and check. It was indeed a problem with the room facilities. Second, at night the TV show turned on the snowflake screen, and the engineering department came up to debug it again. These most basic issues should have been checked before opening the business. Why do I need to find out? It was said that the manager wanted to apologize to me, but no apology was given until I checked out. When I checked out, I scolded the front desk, so the manager called me and said he could give me a late check-out. Can I spare you a few hours? You think too highly of yourself.

The newly opened Indigo in Wuxi is very new and is connected to the InterContinental next to it. The overall decoration is very satisfying to our family and the price/performance ratio is very high. Maybe the hotel is too new, so I encountered some problems when I just checked in, but I have to say that the service in the hotel is very good. Miss Miko at the front desk helped solve all the problems. It was very hard work and she even gave me a small gift in the end. It can be said that I am very satisfied with the service. Personally, I would give the hotel nine points and the service ten points. It is still worth staying again.

I have stayed at InterContinental hotels more than 50 times a year, this is the worst experience. Two rooms for family. 1. Many facilities are not open and you need to borrow the intercontinental hotel next door. This is understandable during the Chinese New Year. 2. Because of the new opening, the staff training was very unprofessional. Diamond members were provided with breakfast when they opened a room, but they forgot to operate it. After receiving the deposit, they were asked to pay for breakfast on site the next day. They felt very bad and later returned it; the luggage was not delivered when they checked in the room; There was an inexplicable knock on the door asking if the TV was broken, and I found that I had gone to the wrong room. 3. There are many hardware problems. The curtains opened automatically after eight o'clock in the morning; the cleaning of the bathtub was very rough, with dirt everywhere; and there was continuous noise on the phone. The experience of other details is very average and will not be listed one by one. After on-site feedback, the staff on duty handled it relatively well, but the overall experience was not good.

This is my first time staying at this hotel. It is very close to the subway station and is very convenient to walk 500 meters. There is a free underground parking elevator that can go directly to the hotel lobby. The lobby has the ink style of the Jiangnan water town, and the design is grand and novel. The front desk staff who checked in were very welcoming and arranged a room on a high floor for us. The guest rooms are clean and refreshing, with warm colors and facing the beautiful wetland park. Recommended👍🏻

It is a newly opened hotel. The internal facilities are very new and high-end, and the service is very good. Torison, who received us, was super enthusiastic and helped us solve any problems in time. It was a great experience.