M350308****
February 16, 2024
Bringing my family to stay at the Ramada Plaza Xi'an Huangyuan Hotel was actually a very accidental choice. I saw that the hotel had very good reviews, so I chose this hotel with my family. I had seen many online reviews praising Manager Zhao before, and I always thought it was a bit fake. It was not until I went to the hotel and met Manager Zhao at the front desk that I realized that the praise for Manager Zhao in the reviews was still worthy of his name. When checking in, Manager Zhao saw that our ID cards did not have a protective cover, so he specially put on the ID card protective cover for our family. This small detail touched us greatly. Later, Manager Zhao made a special trip to send us to the elevator and patiently explained to us the relevant information around the hotel. After that, I added Manager Zhao's WeChat, thinking that I could ask if there was anything. Unexpectedly, before I took the initiative to contact him after WeChat was added, Manager Zhao took the initiative to contact me again and sent me the location information and transportation introduction of the surrounding attractions, which surprised me very much! Then he would also care about whether the various items in the room were sufficient and whether the room temperature was comfortable, giving us family-like care and warmth! When I come to Xi'an again in the future, I will definitely choose Ramada!
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