Guest Reviews of Campanile Hotel (Xi'an Lintong Terracotta Warriors and Horses West Garden Metro Station)
9.6/10
Excellent
933 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.5
Service9.6
Cleanliness9.6
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All reviews(933)
Positive reviews(919)
Reviews with photos/video(176)
Easy to get around(133)
Convenient location(111)
Delicious breakfast(90)
Close to metro(75)
Friendly front desk staff(69)
Has facilities for children(11)
Family activities available(9)
Awesome gym(6)
Negative reviews(14)
Guest User
Cozy Queen Room
Stayed in Aug 2026
Family
7 reviews
9.0/10
Great
Posted on Sep 13, 2026
Very nice, spotlessly clean hotel. Hot shower bathroom. Small gym. Good breakfast. Good location near metro station. Parking space available but with limited number of places. Definitely recommended!
Response from Property: 親愛的客人,首先,非常感謝您對我們酒店的寶貴反饋!您的滿意是我們最大的動力,看到您對酒店的清潔、熱水淋浴、健身房、早餐以及地理位置都給予了高度評價,我們感到非常欣慰。關於您提到的停車場空間有限的問題,我們深感抱歉。這確實是我們的疏忽,沒有提前做好更充分的規劃。我們理解這對您的出行帶來了不便,對此我們表示誠摯的歉意。為了解決這個問題,我們已經採取了以下措施:1. 增加了停車場的管理效率,確保車輛能夠有序停放。2. 在酒店入口增設了指示牌,方便客人快速找到停車位。請您放心,我們已經對停車場進行了整改,並確保了停車體驗的改善。我們希望這些措施能夠讓您在下次入住時感受到更加便捷的服務。再次感謝您的理解和支持,我們承諾會持續提升服務質量,讓您在酒店享受到更加舒適的體驗。期待您的再次光臨,我們將竭誠為您服務!祝您生活愉快!
Anonymous User
Featured Room (2 Beds)
Stayed in Feb 2026
Business traveller
8 reviews
10/10
Outstanding
Posted on Mar 9, 2026
The bed was really comfortable!
It's right next to the subway station.
Getting to the Terracotta Army by taxi was less than 30 yuan.
Usually, the price is very affordable.
This time it was double because there were so many people.
Original textTranslated by Google
Response from Property: We are truly thrilled to see your simple yet profound positive review, and it's wonderful that you appreciate our service so much! As hotel staff, we strive to provide every guest with the most attentive and meticulous service, bringing them exceptional value. Campanile Hotel is a vibrant and youthful hotel, showcasing its unique charm through its minimalist style and warm, considerate service. Your encouragement is our greatest support and motivation. We will dedicate ourselves to serving every member of our family and look forward to our next visit.
Guest User
Cozy 2-bed Room
Stayed in Feb 2026
Travelling with friends
3 reviews
10/10
Outstanding
Posted on Mar 20, 2026
Hygiene: Clean, tidy, and comfortable. Service was good. Amenities: Fully equipped.
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您對小康的支持!人生就是一張答卷,它上面有選擇題, 填空題,判斷題和問答題,希望小康會是您最簡單的選擇,最滿意的答案!歡迎再回 來!祝: 安好!
Guest User
Cozy Queen Room
Stayed in Dec 2025
Couple
1 reviews
7.5/10
Posted on Jan 31, 2026
The room had some dust, and the hotel breakfast selection was quite limited. However, the hotel's location is excellent, parking is convenient, and the service was prompt and friendly. Overall, it's a good place.
Original textTranslated by Google
Response from Property: Dear Guest, First of all, thank you so much for your valuable feedback on our hotel! Your opinions are very important to us, as they help us continuously improve and enhance our service quality. We sincerely apologize for the dust in your room. This was indeed an oversight on our part, and we did not meet your expectations for a clean and tidy room. We sincerely apologize for this. To address this issue, we have conducted a comprehensive review of our cleaning procedures and provided relevant training to all our staff to ensure that every guest can stay in a clean and comfortable room. Regarding the limited selection of breakfast items, our hotel offers 30 different options. To improve this, we are planning to increase the diversity of our breakfast menu, including more food choices to meet the tastes of different guests. We have already begun implementing this improvement plan and look forward to seeing improvements soon. Of course, we are also very pleased to hear your positive feedback on the hotel's location, parking convenience, service response time, and service attitude. These are strengths we have always strived to maintain and are something we are proud of. Thank you again for your feedback; your satisfaction is our greatest pursuit. We promise to continue to focus on and improve our services to ensure you have a wonderful experience every time you stay. We look forward to your next visit. We are here waiting for you and hope to bring you an even more perfect stay experience.
Guest User
Cozy Queen Room
Stayed in Jul 2025
Couple
30 reviews
9.0/10
Great
Posted on Aug 7, 2025
A clean modern hotel. Very good value at the price we paid.
Air conditioning worked well.
Breakfast was ok but a bit too much meat for us. We managed to get noodles without chicken powder which I think they found confusing! We are vegetarian. No black coffee.
A short taxi ride to the song of everlasting sorrow.
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Lay Ing
Deluxe Family Room (Mini Fridge + Smart Guest Control + Projection)
Stayed in Apr 2024
Family
28 reviews
9.5/10
Amazing
Posted on May 26, 2024
the location is excellent as very close to metro station. Wise to travel from xi an shi to lintong by metro. It's very convenient. The room is big and clean.
Response from Property: Dear guest: Hello! Thank you for your trust in Campanile Hotel Xi'an Lintong Terracotta Warriors West Garden Subway Station! Thank you for your generous praise and strong recommendation! It is really hard to leave Campanile Hotel Xi'an Lintong Terracotta Warriors West Garden Subway Station. Campanile Hotel Xi'an Lintong Terracotta Warriors West Garden Subway Station is your most beautiful and warmest home in Lintong. Remember to come back often when you have time!
Guest User
Superior Queen Room
Stayed in Mar 2024
Solo traveller
13 reviews
10/10
Outstanding
Posted on Jun 17, 2024
Great hotel!!! The front desk was helpful and kind. They offer a lot of information about touristic places.
Response from Property: When Xiaokang saw your good comments, Xiaokang was moved, hee hee, to provide guests with quality experience is the pursuit of all the staff of Campanile hotel and work hard for it every day, You meet us and find us so many advantages, we can see your love for us from between the lines, dear, if you love, please love deeply, we will cherish it, remember to go home.
Anonymous User
Superior Queen Room
Stayed in Mar 2024
Solo traveller
2 reviews
9.0/10
Great
Posted on Apr 11, 2024
comfortable bed. Very near metro. Just that I am not able to get hot shower even turn the tap to hot. Room clean. Lobby space big.
6/9
Response from Property: When Xiaokang saw your good review, Xiaokang was touched. Hehe, providing guests with quality experience is the pursuit of all our employees at Campanile Hotel and what we work hard for every day. You met us and found so many advantages in us. Your love for us can be seen between the lines. Dear, if you love, please love deeply. We will cherish you even more. Remember to go home~
Guest User
Superior Queen Room
Stayed in Aug 2025
Solo traveller
6 reviews
9.5/10
Amazing
Posted on Nov 18, 2025
everything was good.
Response from Property: 當小康看到你好評的那一瞬間,小康感動了,嘻嘻,為客人提供優質體驗是我們康鉑酒店全體員工的追求和每日都在為之努力付出的工作,您與我們相遇,發現我們這麼多優點,從字裡行間都能看出您對我們的愛,親愛的,如果愛,請深愛,我們會加倍珍惜,記得回家~
Guest User
Deluxe Family Room (Mini Fridge + Smart Guest Control + Projection)
Stayed in Mar 2024
Family
3 reviews
10/10
Outstanding
Posted on Apr 28, 2024
I stayed here for two nights and can’t say enough good things about it. The room is big and clean, the staff are friendly and helpful. I believe the amenities are nicer than many hotels in the same price range. The breakfast has many vegetable options which I like (but not vegetarian, as they are cooked in animal fats or broth). The location is unbeatable if you come to watch the late night show of Song of Eternal Regret (长恨歌)like me, - it is only a stroll to and from the theater which is located in the famous Huaqing Palace, I recommend this hotel without reservation.
Response from Property: When Xiaokang see your praise of the moment, Xiaokang moved, hee hee, to provide guests with quality experience is our Campanile hotel staff's pursuit and daily efforts to pay for the work, you meet us, found us so many advantages, from the lines can see your love for us, dear, if love, please love, we will double cherish, remember to go home ~
The hotel is in a great location and very clean.
The only thing we didn't like was that there was a person smoking near the elevator and in the hallway between the gas stations in the rooms there was a slight smell of cigarettes. However, our room didn't have any smell of cigarettes.
The service at the reception was extraordinary. Shi and his colleague helped us use the coffee machine, provided us with water and helped us with recommendations for tourist sites.
Original textTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Campanile Hotel. We are glad that you have a pleasant stay in the hotel. Thank you for your support and trust in the hotel. Thank you for your valuable suggestions. We will continue to work hard to provide you with a more comfortable and warm stay experience. We look forward to your visit again!
Xiaowangbuhuidaqiu
Cozy Queen Room
Stayed in Sep 2024
Travelling with friends
14 reviews
10/10
Outstanding
Posted on Oct 23, 2024
Facilities: All basic facilities are available
Hygiene: Clean, tidy and comfortable
Environment: The subway entrance is downstairs, and travel nearby is convenient and fast
Service: The auntie and the garage security uncle are very good👍
Original textTranslated by Google
Response from Property: The moment Xiaokang saw your good review, Xiaokang was touched. Hehe, providing guests with quality experience is the pursuit of all our employees at Campanile Hotel and what we work hard for every day. You met us and discovered so many advantages of us. Your love for us can be seen between the lines. Dear, if you love, please love deeply. We will cherish you doubly. Remember to go home
felix4real
Cozy 2-bed Room
Stayed in Sep 2024
Family
2 reviews
10/10
Outstanding
Posted on Oct 20, 2024
The girl at the front desk was very considerate and the communication was smooth. The hotel facilities were also very new and very close to the attractions. Great
Original textTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your support of Xiaokang! Life is a test paper, which contains multiple choice questions, fill-in-the-blank questions, true or false questions and essay questions. I hope Xiaokang will be your easiest choice and the most satisfactory answer! Welcome back! Wish you: well!
Guest User
Elegant 2-bed Room
Stayed in Sep 2024
Family
9 reviews
10/10
Outstanding
Posted on Oct 6, 2024
The hotel is in a very good location, very close to Huaqing Palace, and there is a subway station right outside. The room is very tidy and clean, and all facilities are intelligently controlled. The staff has a good service attitude and is very attentive. The hotel has a travel guide, which is very considerate. The accommodation experience is very good, and the breakfast is complete and tastes good. It is a hotel worth recommending. If you are going to Huaqing Pool and Terracotta Warriors, you can choose to stay here! ! !
Original textTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Campanile will be the warmest and most unique one in your memory! Come back to Campanile often, and I wish you well!