Anonymous User
November 26, 2023
When I checked in, the hotel made a serious operational error and arranged a room for me. When I opened the door, there was someone already in the room. I reported it to the front desk, and the front desk just apologized a few words, saying it was a system problem, and asked me to go to the front desk to change rooms. I was very angry and asked the front desk to send me a new room card. The hotel did not do anything to appease the guests afterwards. I can only say that the service awareness is very poor.
The hardware of the hotel is OK, the room space is quite large, the TV equipment is very fashionable (you can cast the screen on your mobile phone), there is a large balcony to dry clothes, and the self-service laundry room is very convenient, but the sound insulation of the room is very poor.
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