QIXIASHAN SPRING GARDEN HOTEL

I went with my family and ate a lot of local special mangoes. When I was playing in the water, the people at the swimming pool liked it very much. The service is also very considerate 🥰 I will come down to play again next time~

Overall satisfied, will go again next time! Fried rice noodles for breakfast is an absolute bonus! ! ! The hardware of the hotel is also very good. I also called in advance to ask what time I would arrive at the store, and said that people will not be able to check in until 2 o'clock during the holidays (this is a bonus for the service, because some people complained about this point after reading the comments before); 🍃 Environment: hot spring Very satisfied, the pool in the room is also very good, the environment has nothing to say, first-class, bedding and other hardware are also very good; 🧹Sanitation: The bathroom in the room is not very clean, and the anti-slip mat is moldy; the biggest bug is the children's water amu*****t park area The water is really dirty, there is a lot of moss on the bottom of the pool, it is easy to slip; the service of the front desk staff also needs to be improved, I don't know if it's new or what, I don't know if I ask three times, and I don't tell you how to eat breakfast after giving the room card. How to get to the room (anyway, there is no sense of service), no one tells you what is included in the room fee, how to soak in the hot spring! I feel that the service and the hardware of the hotel do not match at all. Although the price is also here, I still feel that the service has room for improvement! The most embarrassing thing is that at 11:40, we were about to finish collecting our things and check out. There were other guests who came to the door and said they were new guests. Now, I didn't delve into this matter, I still hope the hotel can improve the service 🔔

The appearance and the atmosphere of the lobby are of high grade, but the facilities in the room do not match well. Many hot springs are not open at night. The large swimming pool does not indicate the depth of the water😅

I won't be doing it again, laughing to death. I wrote a bad review before I checked out for the first time... I am a loyal user of Ctrip. I came to check in at 3:30. ! I just wanted to book a pool room on Ctrip. The front desk said there was no room. Excuse me? Said her housekeeping didn't know about the sales department and asked me to call another (sales) front desk See you soon! I always thought that if you sell it on Ctrip, you have a house, isn't it? ? So I hesitated and thought I was going to find another... I haven't stayed in any hotel room department yet, I don't know if there is any room, and the customer needs to contact the sales front desk by himself! Customers don't want to know how many front desks you have. Thank you...don't ask me for help, and don't give me the phone number? I asked me to call the front desk of the sales, so I searched for the front desk number on the Internet for a long time, and found that I couldn't get through. After that, I went to Ctrip's housekeeper and asked about the room. This Ctrip has evidence of chat records. It's almost four o'clock after the operation, and more and more people are checking in. Why do I have a pool room when I come to the scene later? I don't understand. Do you only pay on the spot? ? Am I not paying or what? Is it OK to understand first come first serve? So the only cleaned pool room was gone. Seeing that there were more and more people behind me, I quickly contacted a friend to help me book a big bed room and wanted my family to settle down and rest first. I gave the reservation number to the front desk, and she I don't know how to operate and ask me again? How can I know that you are not familiar with your business? Another ineffective communication finally arrived. It took everyone's time and energy. The people in the back are all asking about the pool room. Seeing that half an hour has passed, I can only bite the bullet and go to the front desk immediately after booking on Ctrip. ? I'm really confused? ? In the end, parents and children were impatient, and everyone was in a bad mood before they checked in. I finally finished the formalities for the big bed room. I was tired in the afternoon. I said that I would at least check in for a while. I just wanted to at least get the room card and don’t make any more fuss. The ordinary terrace room given is still at the entrance of the elevator. The view from the window is severely blocked, and there is no view to enjoy the scenery. Some staff told the hotel guests that they must enter the entrance of the hot spring department? The rooms are far away, and we have to pass through the lobby. Are people not afraid of cross-infection in the lobby? ? Is this pandemic over yet? ? Plus it's cold and tiring... How come someone can walk in from the back? ? Another one I don't understand... The pool room didn't check in until six o'clock, but the pool room on the first floor still had a strange smell. The door was opened for a long time, and the hygiene was worrying. Finally, I found that all the towels were forgotten. Looking at the pictures on Ctrip, the children's play area and the surfing area are not open. Oh, and Ctrip customer service helped me to contact me, only to find out that it is only open for half an hour in the afternoon? ? ? I'm still arguing with your housekeeping department for check-in during the opening hours. Your staff just said that they didn't open and left. Can't tell me that there is an opening time, so I'm going to take the blame? ? The indoor hot spring was full because of the group of children No. 30 or 40. I had to go to open a pool outside to soak in. The result was that the pool was so close, and the pool next door was very noisy. After the meal, the restaurant asked how long it would take to order the order and said about ten minutes. But the food was very slow. It turned out that they all pushed the dining cart together in the end. The children were hungry. Tang also stepped on the thunder... Help But I have to say that the little brother at the restaurant was very polite. By the way, because I couldn't find a room, I met a man in a gray suit like a manager at the corner. He patiently answered me. Not bad Disappointing result! The next day, I went to the surfing area I missed yesterday, and found that there was no staff to open it at the time, and I couldn't talk if I found someone? ? Didn't Ctrip's customer service ask me if I missed the afternoon surfing, can I still go before checking out in the morning? ? Anyway, I got used to all kinds of habits. Finally, I went back to the room to take a shower and asked if I could check out a little bit, but I was scolded by the front desk and ended the trip in a hurry... The water pressure in the shower in the bathroom was poor, and it has not been put into cold water. How to take a bath in full heat I fainted... I drove to Yuanjiang specifically to stay in your hotel. A good Ctrip luxury five-diamond hotel is here! ! ! !

1. At 10:00 a.m. on February 20, 3131, the door of the room was opened directly by the room attendant. The family members were speechless in the bath and did not knock on the door and ring the doorbell. 11:30 Room 3131 was opened by the man in Figure 1 again by swiping the card directly. I went back to the room from the opposite room, and I saw a direct shout, "Someone lives there, don't go in." I couldn't hold back at all. The group of room attendants laughed jokingly and said, "The front desk has notified you to check out." Knock on the door, ring the bell, and report to the room attendant. No answer, half-open the door, knocked on the door again to report the waiter. Nothing at all! Both times, I swiped the card to open the door. The second time I called it, I was completely unaware. I was a guest, and before the check-out time, I didn't notify the check-out room. Where are the guests? 2. At 12 o'clock, I packed my luggage and went to the front desk to check out. I asked the front desk staff why the room attendant entered my room directly at 10 o'clock and said to check out. The male front desk asked the female front desk, and the female front desk threw out a room card. Said that it was sent by the sales department, and the male front desk said that the guest has only come to check out now. I asked: "Why does the sales department have the room card of the guest? Are you going to sell one room and two? You don't want to check the room status if you give the card to you?" Faced with my question, neither the male front desk nor the female front desk responded to me, just like a face Not a single apology for a pool of stagnant water. 3. You don’t have the assistant manager in the lobby and the manager on duty to explain to me why it’s so weird. After all, consumers only do screening, selling five-star prices, and doing guest house activities. I check out normally, and you will refund the deposit to me. Ah, the front desk said that the deposit will be returned in principle. I have checked out for a day and I haven't received the deposit. You can't take a guest to death, can't you? Tips: 1. The room menu shows that the restaurant service time is 22:30, and the ordering at 22:00 means that it is off work. 2. There are no lifeguards in the swimming pool, all fallen leaves and insect corpses. 3. At 10:30 for breakfast, we went to eat at 10:00 and said that we had received the meal. 4. Don't want rooms 3138 and 3137. They are close to kilometers, and the construction side also felt noisy, so they built soundproof panels on the roadside. Unfortunately, they were short, and this location just didn't exist. I checked in at 18:47 on February 18th, and found that the room was very noisy and asked to change rooms. The front desk said that the room was full and could not be changed. I booked a room a week in advance and put me in the room at the end of the hotel? The front desk said that the rooms in the row were sold, but he couldn't control it. I negotiated with the hotel, I have two rooms, at least change one or upgrade one, my parents are old. Besides, this hotel is a non-guaranteed reservation. I check in early. If there are no-show guests or cancel the reservation, I will be given a room first. After waiting for about an hour, the hotel finally completed and exchanged the reservation for the room of the guest who did not arrive. Unexpectedly, the room card will not open the door the next day. If you do the room card, you will get the courtesy of calling your name. Hello, sir, ma'am. Sorry, there is no room in this hotel. 5. I wanted to ask for more quilts in the changing days, but said no. Arrived on the second day of check-in.

The hardware of the hotel is good, but the service can't keep up. After waiting for an hour for check-in, the room is cleaned. The front desk said to go to the hot spring first, and the room will be called to notify when the room is cleaned up, and each room can only enter the pool once. The aunt next door said that she booked two rooms, and the room was cleaned at 5:30, and she would check out at 12:00 the next day. Fortunately, she booked a room with a bubble pool. The advantage is that the water in the pool is relatively clean. The attitude of the front desk service can't be praised.

The environment is very good, the children have a lot of fun! is the breakfast may be crowded, not so good

The whole stay was not ideal. There are three reasons: 1. We booked a room on February 8, and we arrived at the front desk at 2:20. The whole front desk was in a panic, because many guests arrived but could not check in. Due to the lack of staff in the hotel, the room could not be cleaned. I went to see the room around 3 o'clock, and it was still cleaning (as shown in the picture below) 2. When I arrived at the bubble pool, the waiter said that there was only one large towel per person, because there were no towels. 3. Due to the poor check-in experience, I went to the front desk to respond. The front desk said that I would give feedback to the manager, so I left my phone number. As a result, no one has responded to me until now. I only received a text message from Ctrip, and the check-out was delayed by half an hour the next day. I just wanted to ask, do I need this half-hour delay? The next day, check out at 9:30 and leave the hotel.