Huafa Place Reviews

Response from Property: Dear guest, Thank you for your feedback! We are glad to hear that staff provided you with great service. We are also happy that you think our hotel is okay. We will continue to work hard to improve our services and facilities to make your next stay even better. Best regards.

Response from Property: Dear Guest,We are extremely sorry to hear about the series of unpleasant experiences you had during your stay with us. This is truly not the kind of service and environment we aim to provide.Regarding the issues you mentioned:1. The problem with the lobby's temperature and ventilation is unacceptable, and we will immediately look into improving this situation to ensure a more comfortable atmosphere for all guests.2. The defective door lock and the confusion in handling the repair between the concierge and housekeeping is a clear indication of a breakdown in our internal communication process. We will conduct a thorough review and training to ensure better coordination among our teams in the future.3. The defective fridge in the new room is also a concern, and we will have our maintenance staff check and rectify all room appliances regularly to avoid such problems.4. The wifi password not being provided clearly is our oversight, and we will make sure to communicate this information more effectively to all guests upon check-in.We understand how frustrating this must have been for you and your party. We would like to offer you a compensation or a discount for a future stay as a token of our apology and a chance to redeem ourselves in your eyes. We hope you can give us another opportunity to show you our true capabilities and commitment to providing a great hotel experience.Once again, we apologize sincerely for the inconvenience and disappointment you faced. We are committed to making the necessary changes to prevent such issues from recurring.

Response from Property: Dear customer, hello! Thank you for your five-star review. We are delighted to see your satisfactory stay experience. We provide our guests with a comfortable living environment and thoughtful humanistic care, which our apartment partners have always pursued. Thank you for your encouragement and support. We look forward to your return and the opportunity to give you a better stay experience.

Response from Property: Dear guests, hello! Thank you for staying at the hotel and sharing. Through your meticulous description, we can feel the happiness that this journey has brought to you. This is what our service staff has always pursued, and it will inspire us to maintain this passion for work, constantly innovate services, and provide every guest with a warm and comfortable living environment. We look forward to your next visit and wish you a happy life.

Response from Property: Dear guest: Hello, thank you for your recognition of our hotel and for leaving us a 5-point review. Your recognition has always been the driving force behind our passion for work, and we look forward to your stay again to witness our growth and progress.

Response from Property: Dear guest,We are delighted to hear that you found the room so perfect! Your satisfaction is our greatest reward. Our team works hard to ensure every aspect of your stay is comfortable and enjoyable. We look forward to welcoming you back again soon.

Response from Property: Dear guest,Thank you so much for your high opinion of our Huafa Place! Your satisfaction is our greatest motivation.At first you were skeptical due to the low price, but the final experience surprises you and we are deeply honored. Joey's warm service and upgraded your room for you, so that you can enjoy a better view and comfortable living environment, as well as the plate of fresh fruit, I hope to add a sweetness to your journey. Ann's warm reception at your check-out will also bring your stay to a successful end.We look forward to your next visit to Zhuhai, choose our Huafa Plaza again. We will continue to provide you with quality service and comfortable experience.Thank you again for your support and trust!Wish you a happy life!Huafa Plaza Hotel

Response from Property: Dear guest, we are very sorry that we could not bring you a comfortable stay experience. At the same time, thank you for giving us your valuable suggestions in your busy schedule. Our hotel has a non-smoking floor on the 19th floor. We hope that you will promptly feedback any comments during your stay to the hotel for your solution. I sincerely hope that you will stay with us next time and wish you a happy life!

Response from Property: Dear guests, hello! Seeing your comment, we deeply feel guilty If you have a bad check-in experience, we will definitely reflect on it and make corrections in areas where we have not done enough! We apologize for not providing you with a comfortable experience. We hope you can give us another chance and we will definitely solve the problem for you as soon as possible. We sincerely hope that next time you can have a completely different experience, and we look forward to your next stay!

Response from Property: Dear Guest Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future. Sincerely

Response from Property: Dear guest, thank you so much for your kind words! We're delighted to hear that you had a great experience with our staff and service, and that you enjoyed our breakfast. We hope to welcome you back soon!

Response from Property: Dear guest,We are truly sorry to hear about your dissatisfaction with the condition of the room. Your feedback is extremely valuable to us. We will immediately arrange for a thorough cleaning of the sofa, floor, and walls to ensure a cleaner environment. Regarding the old furniture and noisy air conditioner, we will take steps to assess and either repair or replace them as soon as possible. We strive to provide a more comfortable and pleasant stay for all our guests, and we appreciate your patience and understanding. We hope to have the opportunity to welcome you back in the future and show you the improvements we have made.

Response from Property: Dear guest,Hello! First of all, thank you very much for choosing our hotel and commenting on it. With regard to the price advantage you mentioned, we are pleased to offer you a price/performance ratio. However, we are deeply sorry for the room cleaning problems you reported, including dirty floors and stained sheets. This is a mistake of our work, and we will immediately strengthen the management and supervision of room cleaning to ensure that this kind of situation will not happen again.We would like to express our sincere apologies for the shortage of toilet paper and the slow delivery of paper for two days in a row. We will optimize the room service process and increase response time to ensure that your needs are met in a timely manner during your stay. At the same time, the smaller problems in the shower room will be recorded and considered in the subsequent improvement of the facility.We value your comments very much and will work hard to improve the shortcomings and hope to provide you with a better stay in the future. Thanks again for your feedback.