Marriott Hotels in Zhuhai

My recent stay was less comfortable than I had hoped. The room felt smaller and more minimal than expected, and some features appeared a bit dated. On a positive note, I appreciated the breakfast buffet—it was well-prepared and offered a good selection. However, the complimentary dining cocktail experience felt underwhelming and could be improved to provide a more polished and welcoming atmosphere. Additionally, I feel there is room for the staff to further develop their hospitality skills to enhance the overall guest experience. Thank you for the service provided during my stay.

Dear Zhuhai Marriott, I am writing to express my heartfelt gratitude to the entire team at Zhuhai Marriott Hotel for the exceptional care and service I received during my stay from May 31st to June 1st, particularly in room 1815. As a frequent traveler, your team’s professionalism and attention to detail truly stood out, and I would like to highlight several moments that exemplify the Marriott standard of excellence. Proactive Problem-Solving & Guest-Centric Flexibility On the morning of June 1st, I checked out at approximately 9:00 AM as originally planned. However, upon returning to the hotel at 12:00 PM after visiting Jingshan Park, I was drenched in sweat and regretted having checked out early. I approached the front desk to inquire about using my former room for a quick shower. Ms. Winne Chen, the Calling Center Manager, immediately took ownership of the request. - She proactively checked room availability in real time, demonstrating seamless coordination with the housekeeping team. - Rather than adhering rigidly to standard procedures, she prioritized guest comfort by facilitating temporary access to the room and personally ensuring clear communication between myself and the housekeeping staff. This level of initiative and flexibility embodies Marriott’s commitment to “putting guests first.” ★ Meticulous Attention to Detail & Service Excellence Shortly after, Mr. Duan Zhu Feng from Housekeeping went above and beyond. - Upon learning of my request, he volunteered to thoroughly clean the bathroom in room 1815, despite it already being prepared for the next guest. - His dedication to ensuring a spotless, fresh environment—*even for a temporary use—*reflected a deep understanding of guest expectations. ★ Such meticulousness not only enhanced my experience but also reinforced the Marriott brand’s reputation for flawless execution. ★ Collective Teamwork & Brand Representation What impressed me most was not just the individual acts of service, but how Winne and Zhufeng exemplified a cohesive team culture: - Winne’s leadership in navigating operational logistics. - Duan Zhu Feng’s willingness to exceed routine duties. - The seamless handoff between departments, which ensured my needs were met efficiently and with warmth. ★ This collaboration underscores the strength of your training and the “one Marriott” spirit. Final Thoughts Please extend my sincere thanks to Winne, Duan Zhu Feng, and the entire Zhuhai team. They are a credit to your leadership and the Marriott legacy. I look forward to returning and recommending your hotel to others. With gratitude,

Traveled to Dong Ao island and stayed for two nights. The island is rather small and its natural beauty still remains very original. It has not yet been exploited by lots of tourism so it feels very authentic. Had a wonderful stay at this resort hotel. The hotel electric shuttle buses wait by the port for the guests when arriving so that’s very convenient. Once we got in the hotel lobby we were welcomed by Sue, the front office assistant manager. She explained about the hotel to us and upgraded our room. She also sent me all the timetables for the shuttle busses and opening time of the different restaurants of the hotel. She escorted us to the room and wished us a pleasant stay. She also told us about the special promotion for the buffet restaurant and helped us to book a table. The manager of the restaurant, Haron, welcomed us when we arrived to the restaurant for dinner and assisted us with our dietary needs. He was very professional and friendly. He remembered our preferences throughout our stay. He went out of his way to make us feel happy and enjoy dining in the restaurant. During our second evening, we we by the port area and wanted to go go back. One of the shuttle bus drivers, named Jack, drove us back although it wasn’t time yet according to the schedule. He was very nice and I enjoyed chatting with him through the way to the hotel. I recommend this destination for those who prefer a calm and beautiful scenery and Marriott would off course be the best choice. I hope I can get the chance to go there soon again.