Ibis Budget Zurich City West Reviews

Response from Property: Dear Linhlovestotravel,Thank you for your honest feedback! We understand that the room size and bathroom layout might feel a bit unusual, and we appreciate your understanding of our budget hotel concept. We’re delighted to hear that your family of three enjoyed your stay with us. We hope to welcome you all again soon!Best regards,Julia P., Deputy Manager

Response from Property: Thank you for your feedback! We are pleased that you were satisfied with the room's cleanliness and the hotel's convenient location. Regarding the toilet height and the lack of a kettle, we will forward your suggestions to the relevant departments and strive to provide a better experience for our guests. Thank you for your positive feedback on our hotel as a whole, and we look forward to your next visit!

Response from Property: Thank you for sharing your feedback.We are sorry to hear that your welcome did not meet your expectations and that you found our staff less helpful than we strive to be. Please be assured that your comments will be shared with our team to improve our guest experience.We hope to have the opportunity to welcome you again and provide a much better impression.Kind regards, Julia P., Deputy Manager

Response from Property: Thank you for your kind review! We’re glad you enjoyed our hotel and convenient location near public transport. We look forward to welcoming you again!Best regards, Julia P., Deputy Manager

Response from Property: Thank you for sharing your stay! We're pleased to hear you enjoyed the hotel's convenient location, near Tram 4, and easy access to transportation. We're also delighted that you were pleased with the hospitality of the staff and the breakfast. Regarding the lack of a kettle in the room, we have a public kettle in the restaurant on the first floor for your convenience. The triple room is compact, but offers excellent value for money in Zurich. We look forward to welcoming you back and providing you with the same comfortable and convenient experience!

Response from Property: Dear guest, thank you so much for taking the time to write us a lovely feedback! We are delighted to hear that our staff had a positive impact during your stay, making you feel welcomed and providing you useful information for your travel! We hope to have the opportunity to welcome you again in the future. Best regards, Eduarda L., Front Office Team Member.

Response from Property: Thank you for your feedback! We're pleased to hear that our room types met your and your family's needs, and that you were satisfied with the hotel's cleanliness and breakfast. We look forward to welcoming you back next time!

Response from Property: Dear Guest, thank you for your lovely review! We’re glad to hear that you found the room nice and convenient. While our hotel is a short tram or train ride from the main station, many guests appreciate the easy access to public transport nearby. We hope to welcome you again in the future. Kind regards, Eduarda L., Front Office Team Member.

Response from Property: Dear Guest,Thank you for your kind feedback! We’re glad you appreciated our convenient location with easy access to rail and tram networks, especially for the New Year’s Eve celebrations. It’s great to hear that our staff provided helpful and pleasant service. As a budget hotel, our rooms are basic and compact, but we hope they still met your needs. We look forward to welcoming you again!Best regards,Julia P., Deputy Manager

Response from Property: Dear Guest, thank you for your feedback. We’re sorry to hear that the shared kitchen facilities were not as convenient as expected. We appreciate your comments and will take them into consideration as we continue working to improve our facilities. Kind regards, Eduarda L., Front Office Team Member.

Response from Property: Thank you for your feedback! We are delighted to know that you were satisfied with our service, rooms, and convenient transportation. We hope to have the opportunity to welcome you back in the future and wish you a pleasant trip!

Response from Property: Thank you for taking the time to share your feedback.We appreciate your comments regarding the room size and cleanliness, and we understand that space can feel limited in some of our accommodations. We’re glad to hear you found the location convenient, with easy access to public transport and nearby amenities.Your feedback helps us improve, and we hope to have the opportunity to welcome you again in the future.Kind regards, Julia P., Deputy Manager

Response from Property: Dear otbilguun,Thank you for your feedback! We’re glad you appreciated our convenient location with the tram station nearby. It’s great to hear that you found the overall price matches the service we provide. We hope to welcome you again soon!Best regards, Julia P., Deputy Manager

Response from Property: Dear Guest,Thank you for sharing your feedback with us. We’re glad to hear you appreciated our convenient location and cleanliness.You’re right – our ibis budget concept is designed to be simple and functional, so the rooms don’t include kettles or cups. However, we provide a kettle and microwave in the lobby for all guests to use.Regarding the names: we understand that it can be confusing, as there are three different ibis brands – ibis, ibis budget, and ibis Styles – each offering a different level of comfort and services. In Zürich City West, ibis budget Zürich City West and ibis Zürich City West are located in the same building but are separate hotels with different concepts.We’re sorry to hear that this caused frustration during your stay, but we truly appreciate your feedback as it helps us improve our communication.We hope to welcome you again - maybe next time at the ibis Zürich City West?Best regards,Julia P., Deputy Manager