The overall environment was quite pleasant, and its location a reasonable distance from the airport was convenient. Breakfast was good, costing $20 CAD per person. The rooms were fairly spacious, offering a comfortable stay, and the hotel also provides a pool and a gym.
Rooms are modern and decorated nicely and appointed with the necessary items- coffee Pod machine , kettle, fridge.
The hot tub was a hit and has a view to die for looking at the 3 sisters.
Rooms are quiet from road and train noise.
Beds are comfortable and the pillows were nice and full.
We had an amazing stay at Tonquin Inn! The staff and the facility are truly awesome — they went above and beyond to make us feel special. We were surprised with a complimentary room upgrade, a beautifully decorated bed with kissing swans, and even a bottle of wine. Such thoughtful touches made our stay unforgettable. The hot tub was also a highlight, with great views that made it extra relaxing. Highly recommend Tonquin Inn for anyone visiting Jasper!
Location strategic, very near to the main street where lots of restaurants and souvenir shops are. A supermarket is nearby. A bus stop (bus no.1 is nearly in the front). The room is spacious and get heated very soon. There's kettle, hair dryer, everything I need.
There's a small gym room as well. Staff service so so (they omitted to call me notwithstanding my walk-up call request. Luckily I was still struggling with jetlag at the time and didn't fall asleep actually before checking out for an airport shuttle in early morning. Price good
Very good, very helpful, the environment is very good! The bed is very comfortable, there is a chop restaurant next to it for breakfast, lunch, dinner, a perfect experience, for me this hotel feels at least four stars
I recently had the pleasure of visiting Banff and staying at this amazing hotel, The front desk staff were incredibly kind. The rooms were spotless and well-maintained, providing a cozy retreat after exploring. The location was perfect, making it easy to navigate around the nature. I highly recommend this hotel to anyone visiting Banff!
Hotels in Alberta90.7% of visitors choose this area
PPinkYoshi2025.08.11
The location is excellent, just a short walk to the main downtown attractions. Parking is first-come, first-served, and it was full when we arrived, but there's a public parking garage very close by which felt quite safe. The room didn't come with a kettle, and we couldn't adjust the AC temperature.
Hotels in Alberta63.4% of visitors choose this area
GGuest User2025.01.05
Perfect location if you are in town to watch the Oilers game. The facility is old, towels were old and almost worn out! Bathroom was pretty clean, but other areas like the headboard, lamps, TV were really dust.
The lighting was really poor even with the lights on.
Hotel has parking but at an extra charge.
Great
138 reviews
9.2/10
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VV100StranFar from the best hotel, but more or less clean, the beds are comfortable. There are a lot of migrants, a strange contingent. Breakfast is good, there are waffles, omelettes, yogurt, etc. Basically, that's enough. There is own parking, one day it was difficult to find a space, other days it was free. Compared to other hotels in Calgary, the prices are still ok, although in our opinion, it should be cheaper
GGuest UserGood location for me to visit clients in Downtown. Stayed here for 2 nights, the queen room was clean & comfortable; devices in the room worked well.
The check-in staff was polite and great to deal with. it will be better if they can provide free breakfasts.
RRuslanThis is the 4th time we have stayed at this hotel. Everything is at the highest level ! This time we got a room on the 4th floor, new carpeting, smart TV, piled mirrors in the bathroom! Wow! The mattresses and bedding are perfect! And the pool with slides for the child - that's what you need!
HhongpowerIt takes about 20 minutes by Uber from Edmonton Airport. It cost about 33 bucks. There is also a Korean restaurant nearby... It is not a walkable distance. All schedules were handled by Uber. The sound of the air conditioner in the room… . It's so big... I turned it off when I went to sleep.
GGuest UserWe chose this hotel at random while driving down the highway. We were VERY glad that we did. The following day, we kept congratulating ourselves on the great choice.
It was very easy easy to get to off the highway. But yet it was protected from the busy highway noise.
The staff were absolutely 5-Star. Every single individual that we encountered, both hotel and restaurant, seemed to be genuinely friendly and professional. Specail shout-out to: Jei, Jasmeen, and Maltin. ( hopefully i got the correct names)
We used the pool in the evening, and it was a surprisingly nice facility for the price of the hotel. We thoroughly enjoyed it until an excessively noisy family showed up with undisciplined kids. But that's not on the hotel.
I don't know why the restaurant was empty because it was exceptionally good food and good service. Even the breakfast buffet was far above most free breakfasts that are on offer.
The guestrooms were very quiet (even the a/c fan was quiet). Beds were comfortable. Good quality linens, pillows and towels. Beds were especially comfortable and seemed new. Carpet looked new.
The only thing I might suggest for the rooms is that they might add a floor lamp to improve the lighting. Also, they might think about bringing up the quality of bathroom amenities to current trend in higher quality in larger affixed bottles instead of small disposables
It's obvious that they're gradually upgrading an older property and haven't gotten to the hallway paint yet. But that doesn't affect the guestrooms experience.
I highly recommend this property.
GGuest UserNot our first time staying here -but we left with a sense of frustration today!
It began when the front desk couldn’t find our reservation - twice ! (despite a phone call 2 hours prior to check in). Had to take my driver’s licence and go “somewhere to talk to someone in the back” - then he came back (after 2 or so
minutes) and “magically” the reservation had been found. Unnerving for my identification to disappear from my sight. No explanation offered.
Frustrated again at check out when the desk clerk tried to charge us for something from the snack bar in our room - we had literally left our room 2 minutes before. Couldn’t tell us what item we had “consumed” (we hadn’t consumed anything - especially at those prices!) and then when asked how they could possibly know within 2 minutes (of us leaving our room) that an item had been consumed - they became very defensive and couldn’t actually answer the question of “how do you know what to charge us for” and the response was “it’s for the report at the end of the day - no one is saying you actually took anything”. Except that’s exactly what the desk clerk said the charge was going to be for - “an item from the snack bar for a total of $4.20”.
After challenging the charge we were told that no charge would be put through on the credit card.
Made to feel like we had “stolen” something when we asked for further clarification on the charge.
“No apologies or thank you for staying with us”.
Disappointing.
Side note - Service in the ****** was great - including the restaurant.
RROGELIOAverage value for money, commensurate with the price paid. The room has many patches, the bedding is very worn, and there are no hangers for clothes, only a dresser. The breakfast is adequate.
AAMissGreat hotel. Grabbed the cheapest room possible for my sister to come along with the hubby and I but wanted our own privacy. Got her the single queen bed room. It was REALLY nice. The value for money was exceptional and the breakfast was fantastic!
AAnonymous UserI am a customer living in 407 on 9th of November in Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel.
. I am writing to complain the lady on the front desk. She treated me not respectful. When we checked in, I am asking if we have hot spring, she replied several what? And correct me “hot tub” such as I am lack of knowledge.
Later, I want to use Landry room and change dollars with them. They gave me several two dollars, and the washing machines only accept 1 dollars, which they should have known at first place. So I went back to the front desk to ask for 1 dollars again. And at that time. There is one guy lining in front of another front desk server. And the lady was answering the phone. So I naturally stood in front of her desk and waited for her. And I asked her to change 1 dollars for me since they didn’t know. And then she asked me” don’t u notice there is a line? You should wait after it.” So I was so embarrassed to find out I cut in line.
So if she is really mindful about me cutting in line, Why not telling me to wait after? Or just remind me in a more respectful way assuming I really don’t know there is a line? Either way will have same effect and I would be acknowledged in a not embarrassing way. And again, the washing machine only accept 1 dollar and they did not know, is their job dereliction.
I am very concerned how your service match up with your high level of fees.
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