Hotels With Wi-Fi in West Sussex, United Kingdom

Comfortable Stay but Disappointed by Lost Property Experience I stayed at the Hilton London Gatwick Airport for its unbeatable location and convenience, and in terms of comfort, it didn’t disappoint. The check-in process was quick, the room was clean and well-equipped, and the bed was comfortable enough for a good night’s rest before an early flight. The hotel is perfectly connected to the South Terminal, which makes travel stress-free. However, my overall experience was overshadowed by a disappointing incident. I lost my rings during my stay and, despite reporting it promptly, I have yet to receive any update or resolution from the hotel. Communication has been lacking, and it’s disheartening to feel this matter hasn’t been handled with the urgency or care one would expect from a Hilton property. While the hotel offers convenience and comfort, my trust has been shaken by the lack of follow-up on a matter so important to me. I truly hope the management addresses this issue promptly, both for my sake and to ensure other guests don’t face the same experience.

Overall, it was quite decent. The location is convenient, being close to Gatwick Airport with numerous direct bus services. A unique point to note is that you need to tap your card both when boarding and alighting the bus, which is quite uncommon in the UK. The room was on the smaller side, but this was as anticipated. However, it was spotlessly clean, and the soundproofing was decent. It's ideal for those needing to stay near the airport before an early flight. The English breakfast was fairly standard.

The hotel is close to London Gatewick Airport and has convenient transportation. The Bus station is right in front of the hotel. It costs 2 pounds to go to the south and north terminals of the airport. The hotel is clean and hygienic, and the room facilities are complete and quiet.

Hotel is a bit far from the airport and the nearest bus station. But rooms are great with a lot of facilities in room. Price wise very competitive and much cheaper than on-site hotels at Gatwick Airport.

The room was clean, tidy and perfectly located. I had a very good night’s sleep on the incredibly comfortable bed. I found it a bit tricky with the shower not having a door or curtain which made the whole bathroom wet when it was used. Other than that, staff were friendly and check in/check out was extremely efficient.

Most guests staying here are likely catching a flight. I had an early morning international flight the next day, so I looked for a hotel near the terminal. I originally intended to book the Sofitel next door; the prices were comparable at first, but I forgot to finalize the booking. When I re-checked, the Sofitel's price had jumped to 1800, while this hotel was 1490, so I promptly booked this one. The Sofitel, in contrast, offers a direct skywalk from the terminal. For Premier Inn, you need to exit the terminal and walk across the road. Once inside the building on the other side, there was staff to guide guests. The lobby is located on Level 0. Check-in is fully automated; you just enter your booking number at a machine and it issues your room key. The hotel's interior is comparable to a mid-range budget hotel in China. Many room types feature a double bed along with a sofa, which can be converted into an extra bed, essentially turning it into a twin or family room. The room size isn't particularly generous; you'll need to move things around to fully open a suitcase. Hot water was ample. The bathroom features a bathtub with a shower screen. The hotel does not provide amenities like slippers, toothbrushes, or toothpaste, but tea bags and an electric kettle are available. There's a COSTA coffee shop on Level 0 where you can grab a bite and a coffee. While not spotlessly clean, the hygiene was acceptable.

Very nice hotel, clean with good facilities. We stayed for 1 night only and used the spa in the morning. The staff were exceptionally helpful and friendly as well.

This is a lovely hotel! The staff are very friendly and considerate - when I was there I was a solo traveller and they had a wedding on, as I wasn't part of the wedding party they made sure I had a room away from the festivities. The room had a fantastic view and there was no noise from the wedding. There weren't many power sockets but you rarely have everything you want in life! Great stay, I'll definitely return one day.