The hostel is very clean and conveniently located, yes!
Would I return there? Not sure. This is due to lack of amenities that I have never seen missing from other hostels:
- 1 bathroom per floor, the bathroom is shared between 3 rooms of 4; 12 people at 1 bathroom is a bad idea.
- sockets, sockets, sockets. The beds does not have a socket, there are 2 of them randomly located in the room but other hostels I have been in had bed and own socket which should be standard.
- no curtains for the beds, no privacy
- no light in the bed, like a small lamp that everyone can use if others are sleeping.
Clean hostel but the lack of these amenities is disappointing.
One Rude Staff Member Ruined an Otherwise Decent Stay
I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience.
Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest.
To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service.
The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.
I have stayed twice now and a little disappointed that the last visit I was in the older area of the hotel. Room was smaller and could go with an update. Was in a great location.
I think it's a bit expensive to visit during the peak season. The room is a bit smaller than expected, and the breakfast is okay. The location is great for getting around slowly.
Like motel, some insects inside the room and need to borrow insecticide to spray the room. Breakfast is good. Environment is ok as it is a residential area and you won’t hear the airplane’s noise. The restaurant in the hotel is also a good choice to eat dinner. Helpful staff . No lift for second and third floor.
Fantastic location. Sauna is available to book for free for private use. The best thing was the massage - it was really good. The only issue was the air condition which was changed to heating during the time we visited (summer transitioning to autumn) so it was a little warm at night. Unless you took the garden facing room, the road/ trams noises will be uncomfortable to leave the windows open through the night. Having said, the staff service were good.
This is a reputable hotel, and the environment, service, and quality are all guaranteed.
After checking in, we entered our room and were immediately hit with a faint smell of cigarette smoke. We complained, and the front desk promptly switched us to a fresh-smelling room. This reminded us that in the future, when booking, we must specify a non-smoking room.
The hotel breakfast was delicious, varied, and beautifully presented. The gym equipment was excellent. It's also quite close to important uptown attractions, reachable within a 15-minute walk.
The hotel is worth the price. I enjoyed the stay very much.
The rooms are well-equipped, comfortable, spacious, and clean. The lobby isn't very large, but the staff are warm, attentive, and helpful. When I asked for local dining tips, the waiter patiently helped. The places they recommended were good value for money. The hotel's location is also excellent, right next to the city center square, making it very convenient to visit attractions. The hotel is also surrounded by a pleasant green space.
It was the best. The location and cleanliness were good. The first floor of the building is a bar, so I could eat there. The staff was also kind.
However, at night, there is a nightclub, so you have to explain the color 々 when you pass through the entrance ... but it is a perfect hotel
Very Good
96 reviews
8.5/10
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MXN$1,139
per night
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9.2/10
Great
GGuest UserFantastic location. Sauna is available to book for free for private use. The best thing was the massage - it was really good. The only issue was the air condition which was changed to heating during the time we visited (summer transitioning to autumn) so it was a little warm at night. Unless you took the garden facing room, the road/ trams noises will be uncomfortable to leave the windows open through the night. Having said, the staff service were good.
GGuest UserVery satisfied with this stay. I flew from Munich and arrived early. The front desk arranged a room when there was one available. I am very grateful. The room is very new, the supplies are relatively new, there is nothing wrong with it. The room is very quiet in a residential area, and there is a supermarket and bakery next to it, which is very convenient. The breakfast is good, with a variety of choices and good quality. For example, the dried apricots are as good as those in Turkey, big, sweet and soft. The disadvantage is not the hotel's problem. Although the road from the bus station to the hotel is flat, it is very bad (much better on the station side) and the other side is not as good as the countryside. It is very tiring to drag the luggage
GGuest UserOne Rude Staff Member Ruined an Otherwise Decent Stay
I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience.
Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest.
To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service.
The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.
LLiz MsiaThis is a reputable hotel, and the environment, service, and quality are all guaranteed.
After checking in, we entered our room and were immediately hit with a faint smell of cigarette smoke. We complained, and the front desk promptly switched us to a fresh-smelling room. This reminded us that in the future, when booking, we must specify a non-smoking room.
The hotel breakfast was delicious, varied, and beautifully presented. The gym equipment was excellent. It's also quite close to important uptown attractions, reachable within a 15-minute walk.
The hotel is worth the price. I enjoyed the stay very much.
WWayne GardenI have stayed twice now and a little disappointed that the last visit I was in the older area of the hotel. Room was smaller and could go with an update. Was in a great location.
柳柳純一From Zagreb station, take the tram 2 or 6 and the stop is not painful if you get off at the Zagreb bus station.
This is good if you want to take advantage of the Zagreb bus station. There is no breakfast (you can procure it because there is a 24-hour bakery at the bus station), but you can substitute it because there is a kettle and a pack of tea and coffee and sticks. Instant soup and cup noodles are also good at the supermarket.
Wi-Fi is strong and stress-free.
There is air conditioning so you can deal with the heat of summer or off-season.
The facilities are brand new so you can spend very cozy.
NNina ThailandThe young lady receptionist was quite rude in a way she was trying to say that the luggage room has limited space. She kept saying that repeatedly with hard tonal voice. I think she should be trained how to give a sincere service to all guests, without race discrimination. Otherwise, the rest of staff team are nice and helpful. Room is nice, clean, and modern. There’s a supermarket (Lidle) nearby.
TTimThe room was spacious and the receptionist very friendly.
The bath was very moldy, the beds were quite small and the ac couldn’t be controlled.
For a stay of one night its ok and it was the cheapest option for longer stays I would not recommend it.
YyingjiemeowThe hotel is at this little quiet corner which is also good since we had to open the window at night (aircon is centralised and it’s still “winter” despite in spring). We were given level 6 which is the highest floor so it helped with the quietness. The breakfast spread was amazing, lots of cheeses and cured meat. The cooked vegetables are the best, though it can get a little oily. It’s a convenient location to walk around the city, and visit the parks and museum. There are good food options around as well. However, we were there during Easter so most of the places are close but there was a pizza place within 6 mins walk which is open during Easter. Lots of supermarkets around, so it’s easy to get snacks and fruits.
XXieshougongjin chengxingwanliThe rooms are well-equipped, comfortable, spacious, and clean. The lobby isn't very large, but the staff are warm, attentive, and helpful. When I asked for local dining tips, the waiter patiently helped. The places they recommended were good value for money. The hotel's location is also excellent, right next to the city center square, making it very convenient to visit attractions. The hotel is also surrounded by a pleasant green space.
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