Hotels With Wi-Fi in West Nusa Tenggara, Indonesia

JUST STAY AWAY FROM THIS DISHONEST HOTEL. While the hotel's facilities are adequate and its location offers acceptable proximity to the port, the poor service we experienced did not justify the significantly higher price we paid for a supposedly four-star resort. Specifically, the bidet in our assigned room was not functioning. When we reported this, a front office supervisor named Ute was demonstrably dishonest, claiming that all rooms had non-functional bidets due to a 'western style' and offering more toilet tissue as a solution. This excuse proved false when we checked several other rooms of the same type and found their bidets to be working perfectly. Upon confronting Ute with this discrepancy, she continued to deny her initial statement, offering unreasonable excuses and failing to provide any apology or resolution. It was only after escalating the issue to the Manager on duty that we were finally moved to another room with a functioning bidet. The fact that a HOTEL SUPERVISOR LIED to keep us in a room with a known issue while others were available is unacceptable. Despite the convenient location, I cannot recommend this hotel due to the substandard service and lack of transparency. There are likely other establishments in the area that offer a far superior experience for the price.

The staff were extremely helpful and always on hand to help with any issues. Location is excellent as centrally located and no more than a short walk to anywhere on the island, or very quick cycle using their free bicycles. Bedroom is spacious and bed is comfy, outdoor space is excellent too.

Arrived in the room and checked to see if the refrigerator was operating OK, it was not working , I informed the reception immediately and they sent their fixit man to the room who felt inside the fridge and told me it should get cold in 10 minutes , told him it was inoperable and to get a replacement ,off he went. 15 minutes later I contacted reception and a friendly man informed me that the existing fridge was OK because it was a cooler , not a freezer! They didn't know that I was a refrigeration engineer so down reception i go and informed them as to my former work status and a threat to contact the manager did they suddenly realise they couldn't ******** me, 5 minutes later i had a working fridge! Not happy with the laziness of the reception people

This lodge was absolutely gorgeous and had amazing panoramic views from the ocean to the top of Mt. Rinjani. The garden is lush and colorful and full of butterflies, dragonflies and swifts. Staff were very kind to us and the food was generally yummy though somewhat expensive compared to other restaurants nearby. The resort is an easy walk to the nearby waterfalls as well as Rinjani trailhead, but there is not much around the area. Swimming pools were nice. Our showers didn't have much water pressure and we could only get hot water to work in one bathroom. The rooms are nicely designed though and comfortable. The only criticism I have about the dining is that they charged us for waters at meals when the water was free for guests if we just filled up our own bottles. Also, i would suggest that the staff empty out decorative containers that collect water as we saw some mosquito larvae inside them.

We stayed 5 nights with my brothers , and we loved this place ! The staff is so kind and attentive to customers, a very nice experience in this hotel that I will not forget, thank you all for everything ! 🌅

+ хороший сигнал вайфая + приветственный кокос и ледяные полотенца + вкусные разнообразные завтраки + раздельный санузел + уборка каждый день + бесплатные пляжные полотенца/маски/велосипеды + просторная общественная зона + хорошее местоположение до всех пляжей + наличие кухни и столовых приборов + приватность + много мест хранения и посадочных мест + приятный и отзывчивый персонал + теплые одеяла + просторный бассейн + есть настольные игры + есть горячая вода - близость минарета (как и по всему острову) - желтые наволочки - Петухи поют всю ночь (как и по всему острову) - Дорога не освещается до отеля при съезде с основной дороги

Lovely hotel, service is good. We stayed in garden chalet. The anniversary and fruit touch was so nice Daily cleaning. Staff are so kind and polite. It is a 4 star and is clean. There was a smell from the loo which was solved once we told housekeeping. The resort is showing its age but nevertheless decent. Only thing is doors do not seal so creepy crawlies are always in. We were not too fussed - some days only saw ants which was annoying but otherwise ok. The beach had no lifeguard so if you do go in it’s at own risk. We wouldn’t suggest this as waves are always high good for surfers. Amenities there is a mart walking distance and a spa. Not much else including food places you have to get a grab or drive. You get a free photoshoot which is really good as you get to keep a printed photo for free! Breakfast is decent nothing special. View of palm trees and beach is amazing.

We stayed as two couples and had a spectacular time at Kelapa. Ren the manager was ready to help our every need straight away and helped us book bikes and trips. She went as far as confirming we didn't pay too much when we booked others on our own. The villa itself was clean, tidy and exactly what we were looking for. The pool is huge but rather deep for the most part so you'll want to keep an extra eye on children. The Kelapa boys would come by to clean the place every morning about 10-11am and did an excellent job. They were very polite and made sure not to go into your room to clean without asking first. I gave one less star on location because it's in the heart of the island where it's much quieter. If you're looking for a night out you'll definitely need a bike or carriage arranged, otherwise you can expect a long walk home. We originally booked 3 nights and very quickly decided to add on to our stay. Thanks so much Ren and Team for an unforgettable visit! Best, Ryan Lisha Dec Mel

First of all, I would like to note the excellent service: incredibly friendly staff, they went out of their way to accommodate us, checked us in early, cleaned the room every day, provided a bicycle (it was really of dubious quality, it was easier for me to get around on foot). Good breakfasts. There are cats on the premises, be prepared for this. I got the red one hooked on butter, so don't be stingy - give him a treat. There is Wi-Fi, but it's slow. I couldn't even watch YouTube. I forgot to take photos, everything matches the shots on the website.