The room is very cozy, the front desk staff is very friendly, and one of them can speak Chinese, so communication is very convenient. The location of the hotel is very good, there is a shopping street nearby, shopping is very convenient, and there are many places to eat. It is very convenient to get off at Kumamoto Station and take the A line of the tram and walk to the hotel in 2 minutes.
Luv the room. Facing mt aso. Spacious with comfortable bed. No resturant in the hotel but can walk to a family mart at the main road and bring back to the dinning area. Can.warm up food. Hot tea n coffee provided.
The room is large and the price is reasonable. It is located just outside Shinshi Street, so you can go shopping, which is very convenient. There are also many famous restaurants nearby, such as Kurotei Ramen and Katretei Tonkatsu, which are only a few minutes' walk away. I will consider staying here again next time I go to Kumamoto. 
A very nice stay in the city of Kumamon! Staffs are friendly, the room is big, amenities are well prepared. Had a three-night stay in the same hotel and enjoyed the convenience of it as it’s right next to the JR Kumamoto station with bus stops nearby and connected to the AMU plaza.
Amazing stay. If you have a car I recommend here. The dinner and breakfast was amazing and the staff were super friendly. I spoke a little Japanese and they were so patient with me practicing. The outdoor onsen was the best I’ve stayed at and I could even see some stars at night!
Only down side was there was no wall plug next to my bed.
Only recommendations is I wish Onsen had ‘adult only’ bathing time as a Single female traveler I’m not the biggest fan of children during my bathing time because of noise.
I liked the hot spring facilities on the 10th floor above all. There are many restaurants nearby and it was convenient because it was close to the airport. It was a pity that the twin bed room was a little lack
The weather was very nice and the sunset was beautiful.
It was Golden Week and the price was 58,000 yen for two people.
I was looking forward to the food, but they didn't even serve spiny lobster.
For about 20,000 yen per person per night, I would be happy with the dinner.
I made the reservation about a month in advance, and it was a room facing the mountain.
When I made the reservation, I wasn't able to specify the type of food or the room.
I had a vague idea of the price, 58,000 yen for two people with two meals.
The service and the hotel's attitude were good, so the dinner was very disappointing.
I had an enchanting two-night stay at this hotel, where the picturesque view of the river from my room added a serene touch to the experience. The included breakfast and dinner were nothing short of fantastic, offering a delightful journey through Japanese cuisine. The attentive service further elevated my stay.
The onsen was a highlight, boasting a spacious interior and a tranquil outdoor area. The immersion in the calming waters was a rejuvenating experience, and the overall ambiance added a profound sense of relaxation to my stay. Highly recommend for those seeking a blend of natural beauty, exceptional food, and attentive service.
I wanted to hide from the crowds of tourists and feel as close to nature as possible.
The place is simply magnificent, the location of the ryokan is generally ideal. There is a magnificent view from the window, the sound of the water is very relaxing!
A huge plus was the presence of 3 shared onsen (family bath) which did not need to be reserved! Just come and take the ones that are free (They are open 24/7)!
In general, the topic of hot springs in this ryokan is a hotel conversation, the temperature is pleasant. 2 open-air onsen (very beautiful with different themes), 2 closed onsen (open 24/7) and 3 shared (private onsen)
Kaiseki (dinner/breakfast) was magnificent, we spent 2 hours for dinner and 1 hour for breakfast. There was a lot of food, varied and interesting. Everything was incredibly delicious! In general, we were fed there with:
The staff is very polite, they will help, explain, speak English.
We asked to leave our things before leaving because we still had a lot of time before the bus and the staff kindly agreed! Thank them again!
In general, it was a wonderful trip and a very beautiful place! In the evening, if you are in season, they light the lights on the river and it becomes completely magical!
Great
42 reviews
9.3/10
Price from
SGD 227
per night
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9.4/10
Amazing
BBokkie TruongAso Base is more than the usual backpackers hostel. I think it's like a boutique guesthouse. We spent an enjoyable 4 nights there. The owners are friendly and helpful. The facilities are spotless. The communal area downstairs has a well equipped kitchen and comfortable area for meals, reading etc. On the cold days we were there a log fire was made to warm us up! The bedrooms are comfortable and the communal showers/toilets are kept very clean. Adequate so never any waiting for a place. We also appreciated the discount tickets to the nearby Onsen. This is a great place at good value to stay in Aso.
UusaneeThe room is nice and have space than other to compare normal Japan hotel. Worth for money location is perfect walking around. If I come back so will stay here again.
AAnonymous UserGood location with shopping arcade right next to it! Lots of good shops like Mister Donut, Gindaco. Walking distance to most attractions like Kumamoto Castle and famous ramen. Great variety of self-pick up amenities (toothbrush, cleanser, body sponge, comb, tea, coffee etc.) and special request amenities like hair curler, latex pillow, power bank, shoe dryer and many more! Easy digital self-check-in with staff assistance. Good breakfast variety and clean environment. Luggage storage with front desk is also easy! Parking guidance brochure available. Free cheese grain snack upon check-in. Highly recommend for anyone to stay here!
GGuest UserWe booked a four bedroom. Layout is thoughtfully designed with separated toilet and cleaning areas for family. Room is clean and new. Excellent location with lots of restaurants and shops within walking distance. The only thing to be mindful is the spa and breakfast can be very busy. Highly recommended for this hotel.
TTannkerHotel is newly renovated. Give a new and upscale look. Location is well located at the bus and train terminal. A big mall with lots of restaurants and shops to dine and shop. Room is small but is good and comfy.
GGuest UserI honestly do not know where to start, I booked the hotel without really knowing much about Kumamoto Prefecture. After arriving in Kumamoto City and then realising Ueki Onsen is another 40 minute bus ride I was thinking oh dear where am I staying. After arriving at the hotel I was greeted by the manager of the hotel who showed me to my room and gave me a tour of the facilities. Once settled in I realised there isn't great public transport around and I primarily wanted to see Beppu and Yufuin during my stay, I enquired with the manager on where I might be able to rent a car, with little to no Japanese language under my belt he took it upon himself to reserve a vehicle for me and offered to drive me himself to collect it. He then also said he would take me back to return it a few days later. After my trips to Beppu and Yufui village (Not to be missed) and not to miss the outstanding and beautiful surroundings in Uekimachi and the Aso region. The manager and I set off to return my hire car, on the way back he took me to Kikuchi shrine to pray and also gifted me coffee and cake. They also accommodated me with use of the on site onsen (amazing) after hours as I'm heavily tattooed. I feel truly grateful to have found this hidden gem of rural Japan and if you are thinking of traveling this great country I emplore you to go off the beaten path. I experienced untold kindness during my stay and have memories of a life time. Thank you so much guys
LLau LilA very nice stay in the city of Kumamon! Staffs are friendly, the room is big, amenities are well prepared. Had a three-night stay in the same hotel and enjoyed the convenience of it as it’s right next to the JR Kumamoto station with bus stops nearby and connected to the AMU plaza.
DDenimBlueA lovely little hotel just a few minutes’ walk from the Sakuramachi bus station. Very convenient for getting to the Aso volcano by high speed bus. The station is inside a big mall and you can do most of your shopping there too.
The hotel itself was comfy, and I got to do my laundry there which was ace.
TTraveller CI stayed at this hotel twice. The second time (this booking) we had a room on the older (?) wing and it was almost twice the size of the first one. So for this review I will only share feedback on this “older” room.
This room was big and thus good for us as we had 2 large luggage and more space in the room allowed us to open and pack our luggages with ease.
The bathroom was large with the large traditional bathtub. Toilet had bidet and etc but lacked heating which made it very cold in the winter. Basin tap was still the old turn types which was not eco friendly as it’s more difficult to shut it off.
Location was just opposite the train station which was excellent. But the nearest convenience store is also only at the train station which is about a 5-7mins walk away.
Breakfast was curated to suit the Japanese palette more and ends at 9a.m which is really way too early!!
We left something behind in the hotel but they managed to send the item back to us at our new hotel (still in Japan) which was highly appreciated.
Despite a few minor shortcomings listed above, the pros still outweigh the cons and I’ll definitely be happy to stay here again.
AAaamayGreat location , easy access to public transportation, good shopping mall next door, nice staff, easy check-in and check out … only downside is that they didn’t have enough non-smoking room so I got stuck with a smoking room … not exactly ideal but made the most out of it …
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