Old hotel with average service, it's main function is to serve as a convenient location if you have to catch an early flight. The room is comfortable, but if you book the cheaper rooms they will send you to another wing, difficult to carry heavy luggage up to the rooms as the pathway to get there from the lobby is not well arranged with steep ramps.
Hotels in Federal District8.8% of visitors choose this area
GGuest User2024.01.04
It was a superb experience staying at this hotel. Almost everything is perfectly done and I was amazed from the front desk, the cafeteria, the rooms, breakfast services and choices of food. I experienced great hospitality comparing to other hotels nearby. I told my friends in New york and California to book at Zocalo Central hotel if they are visiting Mexico city. The centro historico is a great location where the hotel us located. See you again.
Thanks Zocalo, you are amazingly one of a kind place to stay away from home.
Hotels in Federal District8.8% of visitors choose this area
HHuntingCH2024.12.19
The staff are very enthusiastic and enthusiastic
The hotel is located in the historical area, which is very easy to visit. Every classic building can be easily reached.
Everything from snacks to formal restaurants are also very lively.
However, the road will be closed every afternoon
The hotel cannot be reached by car
If you want to be picked up by plane, please pay attention to the reservation time.
I was a bit hesitant when booking this hotel, wondering if it would be noisy being on the street. It turned out to be not noisy at all, as the hotel has two layers of windows, and when they are closed, you can hardly hear anything outside. Transportation is very convenient; it takes less than half an hour to get to Constitution Square on Line 2. The room was very clean, and the sheets were changed every two days. The air conditioner can be set to cool or heat. It is easy to adjust and the noise is very low. The hotel also offers a complimentary breakfast, which you can order from the menu, with a variety of flavors. The hotel restaurant is good and affordable, and no tipping is accepted. It would be perfect if the shower water temperature was more stable.
Hotels in Federal District15.8% of visitors choose this area
GGuest User2025.08.30
This was my second stay. The hotel is in a great location with convenient transportation. The service was excellent, with help with luggage and taxis. There's a currency exchange and business printing service downstairs. The breakfast was also plentiful.
Hotels in Federal District38.6% of visitors choose this area
GGuest User2025.10.06
Huge & very comfortable bed! Excellent location for exploring the pretty areas of Roma Norte & Condessa which have incredible food spots! Also walkable to the metro!
Reception staff were very helpful & the shower was good - consistent hot water and good pressure!
I checked in 2-3 days late due to emergency and they said all 4 nights bookings were cancelled, even I still have two more nights to stay. They refused to refund as well, so I just paid for an half day stay cause I was supposed to have a flight at night and they charged almost full, receptionist was never kind to tell me that difference is just little for an overnight stay. So decided to stay overnight cause I re-scheduled my flight the next day, cause I had a meeting and I won’t catch my flight, then when I returned back to the hotel, bought a water they asked for the room number and new receptionist told me that I should have checked out cause there’s a note that I can only stay until 6 or 7PM, I checked in at 2PM, lol. Paid almost 70USD for that, then I told them to extend until next day at 2:00PM, then they charged me for another almost 80USD. No consideration at all, will definitely ask the booking app to ask for the 4 nights stay refund that was unused that they refused to refund, they said it’s no show already even I showed up on the 3rd day. Lol. Kinda scam tactic. And I hate it. I just let it go.
Hotels in Federal District15.8% of visitors choose this area
JJCMONACO2024.11.20
I have been around three
Times at this hotel. Each time we had another issue. This time Wi-Fi wasn’t working in the morning but t my room 508 was quiet. Last time I stayed at 102 which was exactly above the aircon s. The staff was friendly and welcoming every time. It’s located in a central position of reforma avenue. I walked to the Hidalgo surroundings as well as to Chapultepec park although it’s pretty far . I liked the beauty of the architecture and the old style. It is in dire need of renovationbut still a nice place …
137 reviews
7.1/10
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AAnonymous UserOne problem with all holidayinn brands is that the management of the hotel has a lot of room for improvement. When the room is cleaned every day, someone will come and knock on the door many times and ask if there is a room cleaning, which is very poor management.
The location of this hotel is in a more prosperous place in the city center, the transportation is very convenient, and it is convenient to take a taxi for daily travel. It is convenient to eat around and walk safer.
AAhmed AwwadI recently stayed at the Sheraton Maria Isabel in Mexico City, and overall, it was a good experience. The best thing about this hotel is definitely the location—it’s right on Reforma Avenue, next to the U.S. Embassy, so it felt very safe even though there were some peaceful demonstrations happening nearby related to rent increases and the current situation in Mexico.
The room was spacious and comfortable, but it did feel a bit old and outdated. The bathroom floor had some cracks, which wasn’t a big issue but worth mentioning. It could definitely use some renovation in the future.
On the bright side, the breakfast was really nice. Good variety, fresh options, and great service.
If you care about being in a central, secure area with decent amenities, this hotel is a solid choice—just don’t expect a modern, freshly renovated space.
XXMGSKKThe hotel is located in the downtown area. It is very convenient to go shopping and eat nearby. There are many choices. There are many bars near the hotel. It is very convenient to stay in this location if you are traveling in Mexico City. The hotel is good overall. The facilities are not very new, but it meets the needs overall.
AAnonymous UserAcceptable room price. Staff is friendly and helpful.
Suggest to add electric water kettle for each room.
Better maintain stable room price on weekdays and weekends.
MM F GomezThe hotel has a fabulous location right in the middle of everything, cafes, bars and restaurants nearby. The hotel is a bit simpler than it appears in the photos, it is quite an old hotel, the staff is extremely friendly and that makes the stay better, the restaurant downstairs is delicious. It does not have air conditioning and the facilities are old. If you are going to do a visa application for the USA it is convenient for you but not for a comfortable stay.
AAnonymous UserI finished paying in advance with the app, but I said I couldn't confirm it, so I asked him to pay again, so he even confirmed the reservation number stored on his mobile phone and the contents of the payment, but he said he didn't know. After a long time, I didn't apologize for confirming that it was a trip.com app, but the room was also broken. It was replaced again soon.
The room was clean and the facilities were good, but the condition was not good, so I put the temperature of the air conditioner up and fell asleep, but someone forced into the room in the middle of the night. The intruders were staff and they said they came to check because the room temperature was strange.
But I know that the customer is in the room, but I was very embarrassed and scared because I broke in without any call or knock. The staff were friendly but there was no consideration for the guests at all. Hotel that I don't want to go again twice.
It was less service than a 30,000 won room in Southeast Asia.
GGuest UserNice hotel in a great location in Mexico City. I appreciated the complementary breakfast. Clean towels every day. Only downside is that the walls are a bit thin, it may be advisable to bring earplugs as you can hear your neighbours
JJCMONACOI have been around three
Times at this hotel. Each time we had another issue. This time Wi-Fi wasn’t working in the morning but t my room 508 was quiet. Last time I stayed at 102 which was exactly above the aircon s. The staff was friendly and welcoming every time. It’s located in a central position of reforma avenue. I walked to the Hidalgo surroundings as well as to Chapultepec park although it’s pretty far . I liked the beauty of the architecture and the old style. It is in dire need of renovationbut still a nice place …
AAnonymous UserGood place to stay if you wanna roam around CDMX. Close to metro pink line making it easily commute to various spots in CDMX. All staffs were nice and approachable. I checked out in the morning and left the luggage there till evening. If they could provide liquid soap, that would be great.
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