The personnel was not very well trained and they seemed to be overwhelmed as they were surly. Maybe it was due to easter holiday, but from reception to breakfast team, We would expect to see normal / regular faces not surly one. Also this hotel is below the regular leonardo standards. We suggest to provide water in the rooms as it is a rule of thumb for the service sector for this kind of hotel chain
A very convenient hotel in town, with a good location, close to everything, but there is no elevator, and it is a bit difficult to drag the suitcase upstairs.
What an absolute amazing find. The setting was so beautiful and the room was outstanding and so much nicer than we could have ever imagined. The free standing bath was our favourite, the bed was very comfortable and the settee area was very nice. The staff were very understanding of my sons disability and were very patient and kind. The breakfast was freshly cooked and delicious. One of the nicest places we have ever stayed and cannot wait to return. Could have easily stayed there for days
The hotel location is good. Quite quick and convenient for checking in the hotel. However, the room was outdated with old carpet. The air condition was very old and so loud.
It was an enjoyable stay at this hotel even though I wasn't really in the room that much! I thought the food was tasty and good value for money the only issues I had and they were minor ones is there was no plug in the bathroom sink and no bags in the room in the bins for rubbish
Our stay may have been coloured by the rainy weather because in sunnier times the views from the Leigh Park Hotel would have been even better. The train station to Bath from Bradford upon Avon is very walkable but it is downhill from the hotel (some very steep bits) nearly all the way and after a busy day in Bath we elected to get a taxi back the walk back up that hill would have put a downer on the day (and I normally do 4 mile runs twice a week, so I am pretty fit!) The room we had was really big, as was the bathroom. The shower was really powerful and got warm almost immediately. The staff were really friendly and the the ambience of the hotel was classy. The breakfast area looking out over the grounds was really nice and I'd definitely like to sit there and enjoy a drink on a summer's evening. I managed to charge my electric car with the type 2 charging station. Unfortunately, it only delivered 7 kW so I only managed a small top up. The hotel breakfast was self service but the containers that were holding the food failed to keep it particularly warm. That is something that could be improved. Also the breakfast choice could have been a little wider (e.g. no tomatoes were offered as part of the English Breakfast). Having said that the breakfast tasted good. All in all we enjoyed our stay and would consider visiting again.
Hotel was perfectly located for where I wanted to be. Overall good experience, there is a Trainline behind the accommodation which was noisy and noticeable but not enough to disturb my sleep. Room was lovely and cosy and decor was excellent. Shower was fantastic, evening food was ok but nothing special, breakfast was excellent
This hotel has got high standards on cleanliness and service consistently. On a bitterly cold weekend the room was warm throughout. In fact very comfortable bed and no need for extra blanket. 2 small issues. The pillows were a bit lumpy but fine and the restarant did not serve evening meals to our liking but overall outstanding !!! Cannot wait to return.
For a 4 stars hotel, it was a bit of a disappointment. Marriot hotels are definitely better outside the UK.
When we arrived, we had been travelling for over 5 hours, so we were tired and just wanted to collapse in the room. Instead, we were given an extended explanation at Reception on how a hotel 'works' and that we'd get complimentary wi-fi. Don't ALL hotels have free wi-fi these days??? Also, they wanted to charge us for parking without checking first whether we had a car (which we didn't).
When we got to the room, we found it a bit dated. There had been an attempt to update by adding a USB extension on the bedside table - however, this extension had two very bright lights, which I had to cover with a towel to be able to get some sleep. The pillows were way too soft, and they'd also tried to make the mattress softer by placing a duvet (instead of a mattresses topper) under the bed sheet - this ended up making the mattress feel quite lumpy. There was a mini fridge in the room, but it was empty (you had to go downstairs to get snacks). Also, the coffee and tea tray was hidden and very basic. For a 4 stars hotel, the complimentary stuff was basic and when I went to ask about getting slippers or a bath robe, I was told that's only available to premium rooms. However, I have to say that even though the room didn't meet expectations, it was very clean.
In terms of the restaurant, the breakfast was delicious. However, the food was placed in cast iron pots under heat lamps, and covered with lids. The lids got very hot under the lamps, so getting your food was a bit of an endurance challenge. As mentioned above, the room was very clean, but I can't say the same about the restaurant. We were sat by the window and there were some cobwebs and dead flies - since we were in the country, a few flies are to be expected, but when the fly cemetary looks the same two days in a row, that suggests nobody dusted there. Not great having your meal while waiting for a spider to climb up the web and join you.
The gym was good and had free towels and very helpful staff. We didn't use the swimming pool, but it looked nice.
Overall, some good things, but still a bit of a disappointment and never would've guessed that was a 4 star hotel. Not good value for money.
MM*****For a 4 stars hotel, it was a bit of a disappointment. Marriot hotels are definitely better outside the UK.
When we arrived, we had been travelling for over 5 hours, so we were tired and just wanted to collapse in the room. Instead, we were given an extended explanation at Reception on how a hotel 'works' and that we'd get complimentary wi-fi. Don't ALL hotels have free wi-fi these days??? Also, they wanted to charge us for parking without checking first whether we had a car (which we didn't).
When we got to the room, we found it a bit dated. There had been an attempt to update by adding a USB extension on the bedside table - however, this extension had two very bright lights, which I had to cover with a towel to be able to get some sleep. The pillows were way too soft, and they'd also tried to make the mattress softer by placing a duvet (instead of a mattresses topper) under the bed sheet - this ended up making the mattress feel quite lumpy. There was a mini fridge in the room, but it was empty (you had to go downstairs to get snacks). Also, the coffee and tea tray was hidden and very basic. For a 4 stars hotel, the complimentary stuff was basic and when I went to ask about getting slippers or a bath robe, I was told that's only available to premium rooms. However, I have to say that even though the room didn't meet expectations, it was very clean.
In terms of the restaurant, the breakfast was delicious. However, the food was placed in cast iron pots under heat lamps, and covered with lids. The lids got very hot under the lamps, so getting your food was a bit of an endurance challenge. As mentioned above, the room was very clean, but I can't say the same about the restaurant. We were sat by the window and there were some cobwebs and dead flies - since we were in the country, a few flies are to be expected, but when the fly cemetary looks the same two days in a row, that suggests nobody dusted there. Not great having your meal while waiting for a spider to climb up the web and join you.
The gym was good and had free towels and very helpful staff. We didn't use the swimming pool, but it looked nice.
Overall, some good things, but still a bit of a disappointment and never would've guessed that was a 4 star hotel. Not good value for money.
AAshley AntenIt was an enjoyable stay at this hotel even though I wasn't really in the room that much! I thought the food was tasty and good value for money the only issues I had and they were minor ones is there was no plug in the bathroom sink and no bags in the room in the bins for rubbish
GGuest UserOur stay at this hotel left us feeling a bit underwhelmed. While I wouldn't go so far as to say avoid it entirely, I can't recommend it or see myself returning.
The room, advertised as having a king-size bed, disappointingly turned out to be a double. Despite the hotel's emphasis on green choices, the room was unbearably warm upon arrival. We had to open both the windows and the door just to cool it down. This lack of basic comfort seemed counterintuitive to their eco-conscious branding.
Furthermore, small but crucial amenities were absent, such as a hairdryer, and some lights weren't working. The absence of an in-room phone meant there was no easy way to request these missing items, adding to the overall inconvenience.
The breakfast experience was equally disappointing. The so-called buffet consisted of a small, albeit pleasant, continental breakfast. However, being asked immediately upon arrival if we'd like to pay an additional £10 for a cooked breakfast made the setup feel misleading. At £14.50, the continental breakfast alone did not feel like good value.
The restaurant also had a notice about a £2.50 charge for menu amendments. While I understand the principle of upcharges, this particular policy felt excessive and off-putting.
These issues were compounded by a lack of personal touches that form the foundation of good customer service. No one asked at checkout or during breakfast how our stay had been, a small but impactful gesture that could have mitigated some of our disappointments.
In hindsight, I feel I overpaid by about 20-30% compared to the value I received. Knowing what I do now, I likely wouldn't have chosen this hotel for our stay.
GGuest UserUsed before and will definitely use again, super smooth check in and great comfortable rooms.
The swimming pool is a massive bonus, very friendly staff, they are a real credit to the Hotel brand.
KKhooI wouldn’t think anything would go wrong as with one-night stays at a lot of the hotels I’ve stayed at.
I love the unique the hotel exudes, very much accentuated with the internal steps, turns and multiple corridors.
It can be rather challenging if you have heavy luggage, especially when it’s more than a piece. Thumbs up for Jamie (the receptionist on shift) as he has been of great help.
I’d give the full English breakfast a miss if I’d stay for more than a day as it’s virtually drenched in oil.
There’s a pressure pump in the bathroom which sounds every 20 minutes and that made it difficult to sleep as I’m a light sleeper.
The room which I have been assigned heats up when the sun hits the west facade of the hotel and it’s very uncomfortable if one doesn’t leave the room.
All in all a pleasant stay and I hope my feedback will provide some impetus for improvement.
Mmartin tyleeI remember watching the hotel being built and said I would never stay there! How wrong I was! It's so quiet and very convenient for everything. Good choice of food for breakfast, even gluten free!
The staff were always polite and helpful, replenishing food as it was used. Choice of coffee/tea.
Can fully recommend this hotel and would/will definitely stay there again! Thank you Holiday Inn express!
GGuest UserIt was a newly refurbished, lovely hotel, and we were very satisfied with our room and the service. We would love to return, but the duvet cover was torn, the mattress wasn’t very comfortable, and the location was a bit far from the station. Overall, though, it was a good experience.
GGuest UserOur stay may have been coloured by the rainy weather because in sunnier times the views from the Leigh Park Hotel would have been even better. The train station to Bath from Bradford upon Avon is very walkable but it is downhill from the hotel (some very steep bits) nearly all the way and after a busy day in Bath we elected to get a taxi back the walk back up that hill would have put a downer on the day (and I normally do 4 mile runs twice a week, so I am pretty fit!) The room we had was really big, as was the bathroom. The shower was really powerful and got warm almost immediately. The staff were really friendly and the the ambience of the hotel was classy. The breakfast area looking out over the grounds was really nice and I'd definitely like to sit there and enjoy a drink on a summer's evening. I managed to charge my electric car with the type 2 charging station. Unfortunately, it only delivered 7 kW so I only managed a small top up. The hotel breakfast was self service but the containers that were holding the food failed to keep it particularly warm. That is something that could be improved. Also the breakfast choice could have been a little wider (e.g. no tomatoes were offered as part of the English Breakfast). Having said that the breakfast tasted good. All in all we enjoyed our stay and would consider visiting again.
SShawn_S.I had a pleasant stay at The George Hotel. The location is excellent and very convenient, especially for visiting Stonehenge. The room was clean and comfortable, and the heating with adjustable temperature was a big plus during winter. Breakfast was served on time and was decent. Overall, a good value stay with a great location.
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