Such a WONDERFUL hotel I never stayed before. This is a new, eco, comfortable & beautiful place that I don’t want to leave. It is very suitable for any tourists especially for family, I will highly recommended & must visit again next time.
The room was very spacious, and the facilities were decent. The hotel staff were very friendly. There's also a private onsen available for an extra charge. You can buy lift tickets and rent ski equipment directly at the hotel, and the prices are slightly cheaper. The hotel dinners tend to be kaiseki-style, different every day but feeling somewhat similar. Breakfast is a buffet. Overall, it was pretty good, but the lack of a washing machine was inconvenient, especially since clothes can get a bit smelly after skiing.
This hotel has a few downsides. First, if you're staying on the third floor, you'll have to carry your own luggage as the hotel staff are few and you have to do everything yourself. Second, breakfast and dinner are just mediocre, so don't expect too much, especially since this is only a mid-range onsen hotel. Given that the room rates were particularly expensive for New Year's, you really can't have high expectations. Still, being able to come here for Christmas to enjoy the snowy mountain scenery and ancient hot springs is already a wonderful escape from city life. We stayed here for five days, and the most unsatisfactory part was being forced to eat breakfast at a fixed time. That's simply unacceptable when you're on vacation. The Japanese truly are incredibly stubborn!
Located on the top of a business building linking to the Yamagata station.
You won’t have to be worried even if it’s snowing or raining.
A side note to travellers from the hotter climate, the hotel doesn’t supply air conditioning during winter. Instead it has a small webbed facility that allows outside air to flow into the room. This slight chills the room. However during the day, the room will be super hot.
Initially we had a room facing the sun and when we checked in, the room is super hot. Called the customer service only to find out they didn’t have air conditioning during winter and we have to rent a fan from them.
After a slight communication, the customer service is kind enough to upgrade us to a bigger room which is slightly cooler. Big props to the customer service lady! 5 stars service !
This hot spring hotel has a quiet environment and thoughtful service! The spring water is smooth and soothing, the rooms are clean and elegant, and the meals are exquisite and delicious. The friendly smiles of the staff make people feel warm. Highly recommended whether it's a couple's vacation or a family trip, I will definitely visit again!
The room was excellent, very comfortable, and the staff were friendly and welcoming. When I went to the public bath in the morning, it wasn't crowded at all; I was the only one there. The private onsen in the room was spacious, but there was too much steam, which obscured the view. Overall, I was very satisfied.
The hotel exceeded all the expectations! Would definitely recommend staying here if you are in Yamagata.
The personnel is very polite, very helpful, and tries to make sure you have a pleasant stay.
The hotel is a new building I would say, very close to the station. There is a 7/11 store on the 1st floor which is very convenient.
The room is very spacious, has everything you might need. Also you can take all the necessary items such as face creams, toners, lotions, hair oils, toothbrushes, hair ties, teas, coffees etc. at the front desk.
Absolutely wonderful experience!
An old style hotel with a beautiful Onsen and nice foot spa. Friendly staff who tried their best to explain things in English. Nice free transfer service to and from Yamagata station but need to book 3 days prior. Breakfast and Dinner options are fantastic and very tasty. Also walkable to the Cable car station.
The room was a good size and had no problem opening two large suitcases. The mattress was comfortable but the pillows were too thin.
Breakfast starts at 6:30, which is good for a business hotel, especially the variety of breads is quite attractive. 
There are only about 10 parking spaces outside the hotel. Once they are full, you can park in another large parking lot about 60 meters away.
I was very impressed with my stay at this hotel. The service was good, the rooms were clean, and the breakfast was varied. If I come back here again, I will definitely stay here again. Most importantly, there is a window with a view and the room is spacious and comfortable.
Very Good
135 reviews
8.4/10
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INR 4,384
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8.8/10
Very Good
GGuest UserI love Bernese Mountain, and I’m lucky enough to stay here and play with Haruda San (I hope I spell her name correctly). The breakfast and dinners are sumptuous and of good portion.
Staffs are attentive and swift to provide shuttle bus services.
All rooms with no shower facilities, meaning you have to go to public bath area to take shower. For rooms located at west annex, it’s a bit of walk and you need to pass through a short outdoor alleyway. I would recommend to try onsen at No. 1 and 2 site as they are close to public bath area. If you try onsen at other sites, which is at west annex, you need to go to another side of the hotel to take shower before and after the onsen as they don’t provide shower facility during winter.
GGuest UserSuch a WONDERFUL hotel I never stayed before. This is a new, eco, comfortable & beautiful place that I don’t want to leave. It is very suitable for any tourists especially for family, I will highly recommended & must visit again next time.
GGuest UserLaoqian Premium Hotel だけあり Equipment も Pick-up も Full く Problem ありません.
However, one thing I was worried about was that I went to the dining room at the designated time at dinner, but I had to wait a long time. There was no more like a string to hold the sleeve of a yukata. It may have happened, but it was very disappointing because it was a luxury inn that I rarely go to.
คคนสวยมาแล้วจ้าReally great hotel in Zao onsen. The location is easy to find and free parking for guest. The room is big and clean. I love the window in our room see the snow falling and small pond as well. We didn’t booking the dinner & breakfast so I don’t know the food taste. However, onsen is really great!! I love outdoor onsen that you can see the view of Zao mountain while bathing and snow falling to your head!! but just scare of bear. So nice to stayed here!
啾啾啾啾啾啾The accommodation is about a 10-minute walk from the station, which is a bit more difficult when it snows. It seems that he provides parking lot, which is more suitable for people who drive.
There is also a large supermarket within a 10-minute walk nearby, which is very convenient.
The baths for men and women are separate, so you don't have to wait for a long time, which is very convenient! Very recommended
There is a free bar and snacks downstairs which is a good deal.
YyauThe hotel greeted attentive, the staff of various departments were very polite, attentive, detailed explanation of the place, meals, location, very friendly.
The hot spring water was great, the Japanese breakfast, the dinner was better than I imagined, and even my husband accepted it and ate it all.
Although walking more stairs, walking a few more times to accept, adapt to walking, but the shoes are too big, my feet are small,
Traditional Japanese-style hotel, very characteristic, but the elderly really have to consider walking the stairs, full of nostalgic mood, as if substituted into the Japanese theater scene sense.
A fly in the ointment, I have small feet and no suitable shoes at checkout, and very warmly thanked.
GGuest UserExcellent authentic ryokan experience. Twenty minutes drive away from Zao ski area. The room was spacious and clean with comfortable bedding that kept us warm throughout the nights. Breakfast was perfect. Onsen is minimal and not big but the water quality is excellent. Our skin was moisturized throughout our trip without the need for body lotion! The hosts helped us with restaurant reservations, led us the way, and even drove to get sushi dinner for us on New Year’s Eve when we were out of options on food. And when we needed help with our car rental, they were again helping us deal with the problem. Though they do not speak much English, their kindness broke all language barriers. Their hospitality and warm service minds are beyond words. We recommend this property to anyone seeking a home away from home. Thank you again!
ササンメイト1 night 2 day, to go to Sakata fireworks festival
I used 3 rooms for 6 families.
I was saved by changing the check-in time zone for this convenience. I didn't tell you that there was an elderly person, so it was a room that went up the steep stairs, so I learned that if I told you at the time of booking from the next time, I might be given a little preferential treatment.
Although it is a very old building, the exterior has been renovated and the inside has been cleaned cleanly. The corridor was shiny even if I walked barefoot.
I didn't use it because brown water came out of the water supply in the bathroom in the room.
I think it is better to bring earplugs when sleeping because I can hear the voice and snoring of the next guest.
There is no toilet in the room.
There was one bath for men and women, and it was a bath with a slightly larger bathtub and 3 showers for women. About 4 people entered at the same time. It was available until 12 o'clock at night. I could use it around 6 o'clock in the morning.
Breakfast was a dish that made the nutritionally balanced body happy, mainly vegetables, and it was very delicious. I was really happy with such a meal because eating out is the main thing during the trip.
After all, the rice is delicious! It was Tsuya hime that day.
It was a fluttering stay, but the host was very kind and kind.
thank you for your help.
GGuest UserLocated on the top of a business building linking to the Yamagata station.
You won’t have to be worried even if it’s snowing or raining.
A side note to travellers from the hotter climate, the hotel doesn’t supply air conditioning during winter. Instead it has a small webbed facility that allows outside air to flow into the room. This slight chills the room. However during the day, the room will be super hot.
Initially we had a room facing the sun and when we checked in, the room is super hot. Called the customer service only to find out they didn’t have air conditioning during winter and we have to rent a fan from them.
After a slight communication, the customer service is kind enough to upgrade us to a bigger room which is slightly cooler. Big props to the customer service lady! 5 stars service !
CClara ChweeGreat location directly connected to Yamagata station. My room was at the South wing which seemed new. The room is on the small side for 2 adults but has everything we needed, was pleasantly surprised with the handy steam iron! There are 2 x coin laundry at South Tower level 2; vending machines; microwave oven. Ice machine on several floors. The front desk staff were helpful, they allowed us check-in before 3pm and helped make a reservation at Yamagyu restaurant, really appreciated their help. The location is really convenient with the taxi stand and bus terminal right in front. Lots of food options around it.
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