Such a WONDERFUL hotel I never stayed before. This is a new, eco, comfortable & beautiful place that I don’t want to leave. It is very suitable for any tourists especially for family, I will highly recommended & must visit again next time.
I was very impressed with my stay at this hotel. The service was good, the rooms were clean, and the breakfast was varied. If I come back here again, I will definitely stay here again. Most importantly, there is a window with a view and the room is spacious and comfortable.
Located on the top of a business building linking to the Yamagata station.
You won’t have to be worried even if it’s snowing or raining.
A side note to travellers from the hotter climate, the hotel doesn’t supply air conditioning during winter. Instead it has a small webbed facility that allows outside air to flow into the room. This slight chills the room. However during the day, the room will be super hot.
Initially we had a room facing the sun and when we checked in, the room is super hot. Called the customer service only to find out they didn’t have air conditioning during winter and we have to rent a fan from them.
After a slight communication, the customer service is kind enough to upgrade us to a bigger room which is slightly cooler. Big props to the customer service lady! 5 stars service !
The room is spacious comparing to Japanese standard. The location is behind the yamagata station. There is 7-11 and open 24-hr supermarket right behind the hotel.
I love how you can choose the need of cleaning on the television. You can also see the status of the laundry on the television.
There is free drink, free ice cream and free noodle. The noodle is quite good. I like it.
Staff is very nice and helpful.
Ps. Please clean the trouser pressing, it’s so dirty.
Hotel very close the Yamagata JR station. The staff front desk very helpful and friendly. She support us to find walk-in the car a rent near Hotel that grate for driving to Ginzan and Zao fox villages.
I also like breakfast Japanese set so Oichi🥰
The whole hotel gives an old impression.
The air conditioning is centrally controlled and the temperature cannot be set.
The bathtub is small and it's not possible to relax in it.
I think there is a reason why it is cheap.
There is a multi-story parking lot behind the hotel where you can park for 750 yen per night.
I think the Washington Hotel in front of Yamagata Station is several times better.
The room was very large and spacious for a family of three. The hotel was a bit dated, but very comfortable. The beds were not the best, not very supportive on the back and shoulders. Overall, it was a comfortable two night stay in a very nice and convenient area with a lot of restaurant choices within 500 meters.
1. Location of the hotel is nice!
2. Double Room size is pretty small which is 140m2 onlty! So, I would not reccomend those who have kids!
3. Toilet is very tiny! also bathtub can't fit a small kid!
4. The Freezer is very small! I have never seen such a small freezer. So, couldn't fit our Bento Box!
5. The hotel is old, and not properly maintained, for example; shower curtain is broken, and attach it with tape!
The hotel location is excellent and very convenient.
The room is also very spacious and comfortable.
However, one thing we were slightly disappointed with was that our request for two extra bottles of water was declined by the front desk, as they mentioned only two bottles are provided per day. We’re not sure if this is a standard policy across hotels in Japan.
Overall, we were still very satisfied with our stay.
The staff was nice. The location is far from the main attractions, especially when it snows. Trains are terminated because of heavy snow, which makes commuting dreadful. Breakfast was very delicious. The room itself is good. But what I noticed housekeeping just changed towels, but they did not clean the floor. However, I liked the hotel. Amenities were not sufficient. No skin care was provided.
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106 reviews
9.0/10
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8,9/10
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GGuest UserThe hotel has a Showa-era feel. There's no elevator, so you have to carry your luggage up yourself, thankfully it's only on the second floor. There are six private baths that can be booked in advance, and you can use them freely after 9 pm as long as no one is there – it's fantastic! After soaking in the hot springs, they even give you complimentary milk. Dinner was Yamagata beef shabu-shabu, which was delicious. I'd definitely stay here again next time I'm in Zao!
GGuest UserHotel very close the Yamagata JR station. The staff front desk very helpful and friendly. She support us to find walk-in the car a rent near Hotel that grate for driving to Ginzan and Zao fox villages.
I also like breakfast Japanese set so Oichi🥰
GGuest UserMy room, shared restrooms, & bath were extremely clean! The home is full of character & clearly well-taken care of.
Right by Yamagata Station & perfect place to shop. Bunch of parks as well, Kajo Park in particular has the Yamagata Castle Ruins. I spent a day going to Ginzan Onsen, further away compared to Zao. Definitely beautiful view but make sure you are aware of the bus & train schedules, because they come by roughly once an hour.
The hostess is as nice as the reviews say she is! A little awkward at first, but she'd chat with me & patient when I tried speaking in Japanese. Very cheery personality! There was an avalanche risk warning, but she reassured me I'll be safe going to Ginzan Onsen. She'd come out to greet or see me off each day. Overall, very pleasant!
Amenities were great! She provided basic necessities without extra charge (toothbrush/paste, towels) AND a yukata!! The futon was already set out for me when I arrived. Each night, when I returned, the bath was ready so I could go straight to showering & soaking. Lastly the amazing breakfast like the other reviews have stated. So cheap for how much food she gives you! Great variety, the rice smelled amazing, & a little different each meal. You come down at the agreed time, sit at a table with the TV on, & eat the meal in peace.
Overall, the best place I stayed at in Japan & will definitely book again when visiting Yamagata! You really get to live the traditional Japanese-lifestyle!
GGuest UserSuch a WONDERFUL hotel I never stayed before. This is a new, eco, comfortable & beautiful place that I don’t want to leave. It is very suitable for any tourists especially for family, I will highly recommended & must visit again next time.
GGuest UserThe trip was planned few weeks ahead, accommodation options in Zao Onsen are scarce. If there were other options, I probably would not go with this hotel again.
- Before arrival, I called the hotel twice using trip.com but no one answered.
- There was only one front desk staff handling check-in. I have waited for 20 minutes for check-in and the Indian family has it waited for 35 minutes. There was another staff coming out from the office and acknowledged the queue. However no action was taken despite the long wait by guest.
- I inquired about shuttle bus service but the staff at the entrance said “No shuttle bus”. I saw shuttle bus having the hotel name around the Zao Onsen area.
- On the first day of room cleaning, the cleaning lady has not replaced the used porcelain cup and Japanese cup. Also no replenishment on tea bags and toilet amenities. At this price point of over USD500 per night, I was quite surprised.
- There are 2 onsen places, one outside the hotel and one on the 1F. The outdoor onsen inside the hotel was not opened and the reason is “snow accumulation”.
Overall, the room is spacious and clean but the service did not meet the expectations.
GGuest UserAs it is a long-established luxury inn, there are no problems with the facilities or the service.
However, one thing that bothered me was that I had to wait a long time for dinner when I went to the dining room at the designated time. There were no strings to fasten the sleeves of the yukata anymore. It may have been a coincidence, but it was a great disappointment for a luxury inn that I rarely go to.
GGuest UserI've stayed here several times.
It's within walking distance of Tsuruoka Station and has a bus terminal next door, so it's very convenient.
Although it's a hotel, it has a hot spring on the top floor of the annex, which is great. The open-air bath is closed in the morning, but it's great for warming up when your body is hot from the sauna or running.
My room was a single room and not very large, but it was well-maintained and clean.
They change towels for consecutive nights, but I would have liked some refills on the tea and coffee. It's a small thing, I know.
The staff are also kind and polite. I'd like to stay here again.
MMon ThailandThis hotel is located in a beautiful ski resort. Opening the window, you're greeted with a stunning view of a snow-covered landscape. The staff are incredibly attentive, especially the drivers who provide shuttle services to various locations. Even though they don't speak English, their dedication to service is exceptional. Although the rooms show their age, they are clean and tidy. There are private onsens available, both in-room and outdoor, but they come with an additional charge. While the location isn't ideal for walking, the shuttle service is excellent.
ZZoeAbsolutely lovely place. At first I thought I'd be uncomfortable with how spaceous the room was (I'm a very jumpy solo traveller), but the room was just so comfy with an excellent view. The heater was a bit hot, but there was an electric fan too, so all was great.
The hotel allows you to have a free 50 minute private bath each night, and the private baths are amazing, able to accommodate up to five persons and with windows to let in the light and stuff. Excellent onsen water -- very acidic and very hot. Takes some time getting used to the heat, but once you do it's a heavenly experience. There are also public baths (free of charge) that you could enjoy throughout the night and into early morning (they're closed for cleaning only during 9-12 in the morning), one indoor and one outdoor, both connected to one another. The outdoor one is a bit small, but it's so refreshing to be able to flee from the stifling indoor onsen to enjoy the crisp winter air while soaking up in the heat.
GGuest UserOverall a practical hotel close to the slopes, room was simple but fine. Free shuttle provided which proved very convenient. Breakfast was good with different options both Japanese and western styles. Staff was helpful especially the Japanese personnel and the young lady in the breakfast room however there was one Indian-like man who was not really hospitable, never smiling and never talking (no hello, nothing at all) staring at you which made me uncomfortable.
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