This was the biggest room we stayed in during our Hokkaido trip. The interior has a charming retro feel, and the bed was incredibly comfortable. From the window, we enjoyed breathtaking 'blue hour' views. Right downstairs, there's a bus stop that takes you to most of Sapporo's popular attractions. The view outside the hotel, especially with the snow, was unexpectedly beautiful. Plus, there's a large Lawson convenience store right across the street, which was super convenient for late-night snacks or breakfast. The front desk staff were also very welcoming and even gave us tips on fun activities for the Snow Festival.
Hotel near Susukino,Sapporo65.1% of visitors choose this area
AAnonymous User2026.05.03
There are some bad experiences that do not recommend this hotel:
1. The price of room will be double during the busy season.
2. The recommendation tax fee would be paid when check in. During our 8-day trip in Hokkaido, this is the only hotel that the tax should be paid before we use the room. If this normal work flow that this hotel states, highly recommended they should think about this.
3. The receptionist has bad attitude. The receptionist kept ask the details about the booked room type especially this happened we have already check in before 3 pm and back to hotel, which I believe they can check the booking information through their computer. In addition, when we did not understand the staff saying, the receptionist is impatient and not willing to explain again and slowly. And this kind of conversation happened twice with same service staff.
4. Due to the location of the hotel, it is noisy that hard to sleep. About 5 + emergency cars went through one night.
5. No service staff guide us to our seat when we have breakfast. Others does.
The communal spaces are vibrant and well-designed, making it a great spot to unwind after a day of exploring. The bedding was exceptionally comfortable, and the overall cleanliness was impeccable. It feels luxurious while remaining so functional and relaxed. Was lucky to have an onsen in the room too. Highly recommended for anyone looking for a high-end, stylish retreat in Niseko!
The hotel is within 10 minutes walk from Sapporo JR station and 3 minutes walk from Hokkaido University so the location is very convenient. The room size is generous and it has a public bath on the 2nd floor. Overall a comfortable stay and good value for money. It would be even better if the reception could understand a bit more English or Chinese.
Portom International Hotel was such a beautiful stay ✨
The aesthetics, the impeccable service, and the peaceful atmosphere made everything feel so luxurious and comforting. Most of all, I left feeling truly rested, pampered, and refreshed. Would absolutely love to return again 💛
I stayed at this hotel based on a friend's recommendation. Its biggest advantage is the airport shuttle (1500 JPY/person) right outside the hotel, which is also the first stop. The journey takes 1.5 hours. It's also a maximum 10-minute walk from Sapporo Station. The room was clean, but the gap between the two beds was a bit too narrow. The bathroom was spacious and came with disposable slippers. There's no bottled water in the room, but drinking water is available in the hallway. I chose the Japanese set meal for breakfast, which was good. The front desk service was excellent, and there's a weighing scale in the lobby.
Hotel near odori park,Sapporo4.7% of visitors choose this area
FFang13819972026.03.09
This hotel seems quite popular with Chinese tourists. Sitting in the lobby, I almost felt like I was back home, it was so noisy – probably all tour groups. The room was really small, and the heating was turned up way too high. The facilities are a bit old-fashioned. The window was surprisingly large, which is rare for Japan. Breakfast didn't offer much variety and the taste was just so-so. Overall, it was an average experience.
Hotel near Susukino,Sapporo65.1% of visitors choose this area
AAnonymous User2026.02.24
Initially very disappointed with the Japanese counter staff in hotel when we checked in. She insisted that we needed 2 rooms instead of 1, and quoted an exorbitant rate for the 2nd room for 1 guest. We could have booked another 2 rooms with that kind of rate. We were feeling really hopeless with the situation, and tried to seek help from another Japanese staff at nearby counter who could speak fluent English, unlike the 1st lady who was serving us. But she rejected, and told us that she didn't understand our situation and couldn't help, before we could tell her our story.
Luckily for us, the Japanese lady who served us called for her manager, a friendly ********* guy who helped us through the entire checkin process. We didn't need another room after all. Whew! Kudos to the manager for his very kind help, despite that it was his dinner break. Many thanks!
This is a new hotel with a great location. There's a convenience store and yakitori restaurant right downstairs, and it's directly connected to Daimaru Stella Place from the B1 level of Sapporo Station. The subway Namboku and Toho lines are also right at your doorstep, so you don't have to brave the cold wind and snow. The hotel has a public bath and the rooms are quite spacious. The only downside is that there's 24-hour construction downstairs, which can be a bit noisy. Otherwise, everything else is excellent.
This hotel was absolutely perfect for the price, exceeding all my expectations! The lobby bar on the first floor offers complimentary hot drinks, and it seems there's even a gym available for use. The room was meticulously clean and came equipped with a women's toiletry kit and other amenities. It's just a three-minute walk to Hakodate JR Station and the bus terminal. Right across the street is Hakodate's famous soup curry, and there's a convenience store and Saizeriya nearby.
Great
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9,2/10
Great
FFlh-zizhuFacilities: Great! Thoughtfully designed with eco-friendly and durable materials.
Cleanliness: Spotless and immaculate, 360 degrees.
Environment: Beautiful and charming.
Service: Excellent attitude and very polite.
The bath products and toiletries were high quality, and the Japanese-made cosmetic and essential oil skincare products were absorbed wonderfully 🧴
GGuest UserI had a really wonderful stay at Hotel Sosei Sapporo (MGallery Collection) and would definitely recommend it to anyone visiting Hokkaido.
From the moment we arrived, the hotel already stood out with its beautifully designed entrance and lobby. The entire space feels like a curated designer showroom, every corner is thoughtfully styled and incredibly aesthetic, with plenty of Instagram-worthy spots.
The room itself was very cosy and comfortable. You can tell that a lot of attention has been put into the details, from the furnishings to the amenities. Even the smaller touches, like the toiletries and hair dryer, felt premium and well-designed, which really elevated the overall experience.
One of the highlights of our stay was the service. The staff were exceptionally friendly, warm, and hospitable, making us feel welcomed right from check-in. Their attentiveness definitely added to the comfort of the stay.
Overall, I would rate this hotel 9.5/10 and would happily stay here again on my next trip to Sapporo.
GGuest UserThe hotel management is really poor. The public hot spring always has a sticky film on top, and there were foreign objects in the large pool where people lie down, almost cutting my skin. The worst part is that these things can't be removed. The day after soaking, my feet were incredibly itchy, probably due to a fungal infection. People with tattoos and whatnot were also soaking, and no one seemed to care. At 9 AM, staff members were walking around the hot spring area in outdoor snow boots, which was absolutely disgusting. And the funniest thing is, you have to take off your shoes when entering this hotel, and you're not allowed to wear slippers inside the entire hotel. I won't even mention the insufficient floor heating; walk around in socks for a bit, and white socks turn grey. Luggage can be wheeled through freely, so just imagine how dirty it must be. The dinner buffet was mediocre. I ordered a glass of red wine and had a headache all day afterward. The breakfast buffet the next day, however, was decent. I probably won't go back and hope they seriously improve their management. Don't tarnish the Tsuruga brand.
YYing, StaceyThe staff at Park Hyatt are incredibly attentive and thoughtful. The front desk ladies are not only beautiful but also very meticulous and considerate, especially kind and warm towards children. This time, I'd like to extend a special thanks to the hotel's reservations department for taking care of a returning guest like me by promptly upgrading our room, which made our trip incredibly comfortable and enjoyable. The hotel's ski valet is a major reason why we ski here; it saves so much effort when you're tired from skiing. Last year, I remember there were enthusiastic staff members who helped with putting on and taking off ski boots; it seems that service isn't available this year. It would be even better if it were! 😄 Thank you! 🙏
BB.V.For us it is the second time in this wonderful hotel and every time it is like living a dream: it feels like being in a bubble thanks to all the well-being in which you are immersed. You are pampered by every service present and by the kindness of the staff, which makes you feel at home. The food is simply divine and you would just like to have a more spacious stomach so you could taste more and more. Nature is unsurpassed, every day you find yourself meeting spectacular creatures even just going out a short distance away. You will not find a similar place in all of Japan, where man meets nature in a perfect combination of balance, harmony and deep respect. We hope to be able to return a third time and relive this beautiful dream again. Thank you for everything Kitakobushi Shiretoko Hotel!
MMongTenPortom International Hotel was such a beautiful stay ✨
The aesthetics, the impeccable service, and the peaceful atmosphere made everything feel so luxurious and comforting. Most of all, I left feeling truly rested, pampered, and refreshed. Would absolutely love to return again 💛
WWozhenshanshuiThe room was fantastic! I felt like I got my money's worth just from the buffet – I stayed for 4 days and gained 1kg! Soaking in the hot springs twice a day was incredibly relaxing. The ice activities on Lake Akan were a lot of fun. There's a free shuttle to the Lake Akan Ski Resort, where I skied for 3 days and finally got the hang of it. This stay was incredibly good value for money.
AAnonymous UserThere are some bad experiences that do not recommend this hotel:
1. The price of room will be double during the busy season.
2. The recommendation tax fee would be paid when check in. During our 8-day trip in Hokkaido, this is the only hotel that the tax should be paid before we use the room. If this normal work flow that this hotel states, highly recommended they should think about this.
3. The receptionist has bad attitude. The receptionist kept ask the details about the booked room type especially this happened we have already check in before 3 pm and back to hotel, which I believe they can check the booking information through their computer. In addition, when we did not understand the staff saying, the receptionist is impatient and not willing to explain again and slowly. And this kind of conversation happened twice with same service staff.
4. Due to the location of the hotel, it is noisy that hard to sleep. About 5 + emergency cars went through one night.
5. No service staff guide us to our seat when we have breakfast. Others does.
GGuest UserThis resort is located on the mountaintop and offers many snow activities. We had a great time playing in the snow in the afternoon! As someone from the south, I've never seen so much thick snow before! The hotel facilities are quite comprehensive, though the food options are limited. We tried the Michelin-starred Teppanyaki, and the service was excellent, and the taste was pretty good! However, the Japanese breakfast was just average.
HHihiwongWe stayed at Nozo Hotel recently and were thoroughly impressed. The hotel is very new, and the rooms are extremely comfortable and well-designed. The onsen (hot spring) area is beautiful, surrounded by a serene environment, and the facilities are complete and modern.
The staff Yuna and Deegli were all very polite and helpful, especially Yuna , Yuna went above and beyond to assist us. After we rented a car, we had trouble connecting it to Google Maps and our iPhones. Yuna worked really hard to find the solution for us and finally helped us successfully pair our iPhones with the car. Her patience and dedication were truly commendable .
Because of this excellent experience, we will definitely choose Nozo Hotel again on our next trip. Highly recommended for anyone looking for comfort, great facilities, and outstanding service!
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