The environment is pleasant, and the location is convenient as it is situated in front of a mall. The room is also spacious. However, the housekeeping aspect is somewhat unsatisfactory. Although housekeeping is provided daily, the cleaning appears to be minimal. The floor is neither swept nor vacuumed, resulting in dust accumulation.
In addition, the management should pay closer attention to the condition of the rooms. In my case, the bathroom door hinge was almost detached, which could pose a safety risk to guests.
I hope these matters can be improved in the future.
Lovely staff, but the water dispenser is a ”tall” order. The staff really go out of their way to help. Only problem was the water dispenser. It’s placed on a table, making it tower over me. As a short girl, using the hot water felt a bit like a stunt from a movie 😂 I was terrified of a hot splash to the face! It would be much better if it were placed at a lower, safer height. And also location prefectly in heart of bentong, walking distance to Bukit Do.. everywhere. Nasi Kandar 24h across the street.
For our 50th wedding anniversary, we made a road trip around Malaysia that included a refreshing 2 night stay at this resort.
Its amenities were adequate to meet sunlovers’s thirst for the beach experience.
Room cleanliness, conceige service and facilities maintenance were also deserving for a 5 star rating.
On checking out, we realized there was a single long line for both checking in and checking out guests. This was a let down for us as we need to leave promptly for our next destination.
We could not understand why there was no dedicated check out lane counter that other international hotel chains have.
Otherwise, this would have been for us a perfect experience.
I recently stayed at this hotel and was very impressed with the room. The room is spacious with a studio-style layout, featuring a sleeping area, living space, small kitchenette, and one bathroom. The in-room amenities are nearly complete — it comes with a mini fridge and other essentials, making it comfortable for both short and extended stays.
I booked a sea view room and the view was absolutely stunning. The location is also very convenient, only a 3-5 minute drive to Kuantan city center when there’s no traffic. Finding food is easy too, with several restaurants just a short walk from the hotel.
Breakfast had a good variety and tasted great. The only downsides were that check-in took a bit longer due to a long queue, and parking was a little challenging since it was very crowded, likely because of the weekend. Other than that, there wasn’t much to complain about.
Overall, the hotel offers comfort, complete facilities, and a strategic location. This will definitely be one of my favorite stays whenever I’m in Kuantan.
Had a pleasant stay at Swiss-Garden Beach Resort Kuantan. The room was clean and comfortable, and the beachfront location was perfect for a relaxing getaway. Facilities like the pool were great, though breakfast could be a bit crowded. Overall, good value for a short, peaceful stay.
I really enjoyed my stay at Timurbay Residences. The atmosphere here is very peaceful and perfect for relaxing. The unit provided was also very clean and comfortable, truly satisfying. Additionally, the residence's location is very strategic as it's easy to find food. There are many eateries right in front of Timurbay Residences, so you just need to walk. Overall, the experience here was excellent, and I am very satisfied. Highly recommended for anyone looking for a comfortable vacation and relaxation.
This is our first time staying at this hotel and dare I say, it was one of the best 5-star hotels I’ve been in. Will definitely, definitely come again. Everything and everyone were wonderful. The room was so squeaky clean and no speck of dusts anywhere. The bathroom’s design was top notch I love every inch of it. And the room had carpet-floor which made it easier and less painful for my baby to crawl around. The view was to die for. Very secluded and private and calm. Okay now the breakfast, heads off to the chef, the foods were amazing. I think this hotel has been here for quite a while now but they had managed to maintain and made it look like brand new. Two things I wanna suggest a bit, maybe can provide a prayer mat for the muslims or the front desk maybe should ask first whether we need any prayer mats, that would’ve been nice. One other thing, during breakfast, maybe can make sure the utensils are more accessible rather than upon request cause each table was provided with limited number of spoons and forks. But yeah other than that, everything was perfect from the beginning till the end. Huge thanks to Mark as well cause he did a wonderful job assisting us to our room and everything. Kudos to every staffs here, they were so nice and helpful. Oh yeah almost forgot about the welcome drinks, they were absolute perfect thank you so much. Will come again and again. Best hotel here.
My recent stay at AC Hotel by Marriott Kuantan was a pleasant and memorable experience. From the moment I arrived, the hotel gave a comfortable, modern, and welcoming impression. The check-in process was smooth, and the front desk team was professional, helpful, and efficient. Their warm attitude immediately made the stay feel positive, especially after a long journey.
The hotel’s overall environment was clean, calm, and well maintained. The lobby had a simple yet elegant design, creating a relaxing atmosphere without feeling overcrowded or overly formal. It is the kind of hotel that feels practical for both business and leisure travellers. The location is also convenient, with easy access to nearby food outlets, shops, and key areas around Kuantan. This made moving around much easier and helped make the short stay more enjoyable.
The room was one of the highlights of the stay. It was clean, comfortable, and well arranged. The bed was cosy and provided a good night’s rest. The pillows and bedding were soft, fresh, and suitable for a relaxing overnight stay. The room design was simple but functional, with enough space to move around comfortably. Everything felt neat and properly prepared before arrival, which showed that the housekeeping team had done a good job.
The bathroom was also clean and practical. The water pressure was good, and the basic amenities were sufficient for a comfortable stay. Cleanliness is always one of the most important factors in any hotel stay, and AC Hotel by Marriott Kuantan managed to meet expectations well. There were no major issues, and the room felt properly maintained throughout the stay.
Another positive point was the quiet and peaceful atmosphere. The hotel provided a good environment to rest after a busy day. Whether for a short business trip, weekend getaway, or family overnight stay, the hotel offers the right balance of comfort and convenience. It does not feel overly complicated, which is a strength. Everything is straightforward, clean, and reliable.
The staff also deserve recognition. They were polite, responsive, and ready to assist when needed. Good service does not always need to be dramatic; sometimes, simple efficiency and professionalism are enough to create a strong impression. The team at the hotel managed to deliver that well.
Overall, my stay at AC Hotel by Marriott Kuantan was a good one. The hotel offered a clean room, comfortable bed, convenient location, friendly service, and a relaxing atmosphere. It is a hotel I would recommend to anyone looking for a reliable and pleasant stay in Kuantan. For travellers who value cleanliness, comfort, and practical convenience, this hotel is definitely a solid choice.
It was a happy and comfortable overnight stay, and I would not hesitate to return again in the future.
Chalet so good, near the beach..this place so calm and clean
At the night, there is live band
We are so enjoyed stay here
Very Good
392 reviews
8.5/10
Price from
PKR 13,505
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8.5/10
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JJay_HuntFantastic Location for a Relaxing Family Getaway!
Stayed here for a 3d2n family trip and it was the perfect base for a relaxed, santai holiday.
Waking up to the misty mountain air and the beautiful green golf course view from the balcony was definitely a highlight of our trip.
Things to note: Parking can be quite tight during peak weekend hours, it's best to secure a spot early.
VVivienleeys96I stayed here recently and overall had a pleasant experience. The location is quite convenient—about 7 minutes from Awana Resort and around 20 minutes to SkyAvenue. There are also plenty of shops nearby where you can dine or pick up daily essentials, which made things very convenient.
The check-in process was smooth and hassle-free, and the lifts were fast, so getting to the unit was easy. The unit itself is very spacious, especially for a couple, which made the stay comfortable.
That said, there are a couple of areas that could be improved. It would be great if the unit provided a kettle or a water filter for added convenience. Also, the water heater took quite a long time to warm up, and the water pressure in the shower was rather weak.
Overall, aside from these minor issues, everything else was very good and I would say it’s definitely worth the price.
GGuest UserOverall, we had a pleasant stay at this hotel. The room and overall environment were clean and well-maintained, which made our stay comfortable. The location is also very convenient — within around 15 minutes’ drive to popular attractions such as Kea Farm, Agro Market, and Cameron Valley. It is also located right next to Tokyo Town, making it easy to find food and shops nearby.
However, there are a few areas for improvement. The toilet space is relatively small, which may feel a bit cramped for some guests. In addition, although free-flow drinking water from Cuckoo is provided, guests need to walk out to the corridor near the lift to collect it, which can be slightly inconvenient.
Overall, it is still a good stay considering the cleanliness and strategic location.
Zzila missone“Recently staycation di Swiss-Garden Hotel & Residences Genting Highlands and overall memang puas hati 🏔️✨
View memang cantik, sejuk dan tenang. Room besar, bersih dan selesa especially untuk family trip. Swimming pool pun best, sesuai untuk budak-budak dan dewasa. Breakfast variety okay dan sedap. Staff friendly & check-in process agak smooth.
Location pun strategic sebab dekat dengan GPO dan Genting area.
44lilAIStayed at Copthorne Cameron Highlands recently after almost 8 years since my last visit, and honestly, it feels like there has been little to no improvement over time.
The hotel is starting to feel quite old and outdated. Cleanliness could definitely be improved as the room felt a bit dusty, and the toilet was not properly clean during our stay. Basic hotel conveniences were also lacking — no carpet, slippers were not readily prepared in the room and had to be requested, and the iron is still placed outside the room instead of being provided inside.
What disappointed me most is that despite having so many newer competitors around Cameron Highlands, the hotel does not seem to be putting much effort into maintaining or upgrading the overall quality and experience.
The breakfast was also not worth the additional cost. The selection was very basic, and even the coffee quality was below expectations.
Overall, the location is still decent, but the hotel seriously needs refurbishment and better maintenance to stay competitive in the area.
GGuest UserMy friend and I each got a king room. Overall, the service and the hotel's garden design were excellent. The price is quite a good value for a villa-style resort of this caliber. There are gardeners maintaining the flowers and plants every day, creating a beautiful 'step-by-step changing scenery' effect. The only minor downside is that some facilities are a bit old, but any issues we raised were immediately resolved. The front desk staff had a slight accent, but for anyone who understands English, communication was perfectly fine.
There's a private beach area upfront where you can relax and watch the sea, which was a really nice touch. There are also cute little cats in the courtyard that will interact and play with you.
SStefy TanOverall, the stay was decent, but the check-in process was quite a hassle. Since I booked through Trip.com, I had to ask the staff to manually sync my hotel booking details with my passport before I could proceed with the self check-in kiosk. The whole process took almost an hour, which was pretty frustrating.
The room itself was so-so, fair enough for the budget. The bathroom was quite small, and somehow the drinking water tasted a bit strange. But overall, the room was still comfortable enough for a short stay.
The best part is definitely the location. It’s super strategic, especially if you’re planning to travel to other cities like Penang. Once you go down to the first floor, you’ll immediately find the bus terminal, which was really convenient. Check-out was much better since it could be done independently through the kiosk and took less than 2 minutes.
AAnonymous UserThe residence offers good facilities, and the room itself was clean and comfortable. I was satisfied with the room cleanliness, and the customer service hotline was responsive and efficient whenever assistance was needed.
The location is also very convenient. There is a shopping mall located downstairs, and guests can easily access Genting Highlands via the linked bridge, which takes only about 20 minutes on foot.
However, the check-in experience was disappointing. We had to wait more than one hour to check in, and there was no prior notice regarding the delay. Upon arrival, guests were required to take a queue number and wait, which made the process even longer and more frustrating. Better planning, staffing, and communication during peak periods would greatly improve the guest experience.
Another concern I was also unhappy was the service attitude of the manager, Kenny. His communication came across as rude and unprofessional, which made an already frustrating situation worse. A manager should be able to handle guest concerns professionally and respectfully. I hope the management will provide additional customer service training to improve service standards.
Overall, while the location, facilities, room cleanliness, and customer support were positive aspects of the stay, significant improvements are needed in check-in efficiency, communication, and staff professionalism. With these improvements, the overall guest experience would be much better.
GGemx8Truly a family-friendly hotel! The Sixers Room with bunk beds was definitely a hit with the kids.
The hotel location is very strategic — just opposite SkyWorlds Theme Park with only a 3-minute walk, and about 5 minutes to Avenue Mall. Very convenient for families with children.
There are also plenty of food choices nearby. You can easily find a variety of food at Avenue Mall, or take a short walk to Kayangan Apartment for authentic Chinese food. The hotel is also near the link bridge connecting to Antara Mall, making everything easily accessible.
Security is also very good. The access card only allows you to enter the floor you are staying on, and there are security personnel stationed downstairs, which made us feel safe throughout the stay.
If you prefer a quieter environment, opt for a room facing the hill side. It is much less noisy and you can still enjoy the cable car view.
Overall, a great stay for a fun, comfortable, and convenient family getaway!
HHAFIZAH BAHRINThe hotel was dirty. When I checked in around 3 p.m., there was hair in the room and the bathroom had an unpleasant smell. The staff were quite unfriendly and did not explain things properly. Lastly, the hotel felt creepy and uncomfortable. 🥲
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