Posted on Dec 22, 2024
Says_Katy
That's the end of our stay at this hotel in the executive suite.
What we liked:
Hotel location;
Gorgeous landscapes from the room window;
Pool area;
Spacious swimming pool;
Spacious room;
The pool is properly planned;
Very cute dogs and cats. They cheered us up.;
The staff is very polite and tries to help with everything.;
Relaxing massage;
There was oatmeal on the breakfast menu, which is rare in the Philippines.;
Your requests are being listened to.
What didn't you like:
A small selection of paid breakfast. There is no buffet and you need to choose from the menu. But you can only choose 1 dish and drink for each one. In other words, don't expect to try even a couple of dishes for prepaid money. Here you can choose only 1 dish for breakfast. The rest is paid. It became clear only on the 3rd day of the stay, as they could not understand how the breakfast system worked.
We were charged 390 Philippine pesos for SPAM (or rather, three slices of local ham). It's expensive for this kind and quantity of food.
•On the last day, the cost of paying for a fruit plate increased. It was 350 pesos, it became 400.
•When ordering tom yam, we asked for additional shrimp (+250 pesos). We were served soup with 7 shrimp halves. We still haven't figured out how many shrimps there would have been without the extra ones we paid for. 🙈We thought they forgot to add additional ones. Then we saw the bill and additional shrimps were deposited.
•Few seafood dishes. Considering that you are 50 meters from the sea. There are also few products with vegetables. We suffered because of this. There was no light food.
•The leaves in each salad were stale.
•Service fees were from everything. We understand when the service fee is for food, but we still don't understand why the fee was for a massage. That is, the fee for the massage + the service FEE for the massage.
•There were also fees for filming shark swimming on our phone. We also did not understand why the fee, if the tour itself cost 7,500 pesos + 300 pesos was a service fee (again, we do not understand why it is not included in the total cost of the tour) + 260 pesos for shooting on the phone;
I was disappointed that when booking an excursion to swim with sharks for 7,500 pesos, fishing was included, but no one offered it to us. They just took us, we swam and brought it back. They say the tour took 5 hours, but it was two and a half hours.
•Hand soap has not been refilled in two days;
• The automatic circulation of water in the pool was rarely turned on, so we swam with flies for two days... trying to catch them from there;
•The performers were an hour late for the first tour, and 30 minutes late for the second. We don't understand why our time wasn't respected.
• One shower wasn't working. There was no water coming out of it;
• Often they didn't bring half of the dish. That is, if you ordered a meat plate with grapes, cheese and crackers, be prepared that I may not bring you crackers, but there will be 3 pieces of cheese. That's for 590 pesos. We ordered this plate twice, and two times we didn't get any crackers. The second time we asked and they informed us. Also, when ordering mashed potatoes with chicken, they brought us chicken without mashed potatoes. We asked and were informed. Everything was already cold. They didn't add a banana to the banana pancakes.
Unfortunately, curtains are not blackout, for those who cannot sleep without them, bring a sleep mask.
I write absolutely all the little things, as I am very careful about the service. I really liked this hotel. In any case, I recommend it wholeheartedly. After all, they communicate politely with you here, there are gorgeous views from a spacious room, and there is a large swimming pool. But I have to write down the little things so that the management can improve the quality of service so that staying at this hotel leaves only positive emotions for absolutely everyone! After all, the hotel is really beautiful!
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Price per night from:TRY 5,450
Posted on Feb 11, 2026
Guest User
Overall good experience with Tsai. It's located in the city center near the Cebu IT Park. You can just ride a jeep going to Ayala Terminal where you can ride the bus going to Tops and it's also accessible to malls and restaurants. Our room also has a balcony which is super nice
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Price per night from:TRY 918
Posted on Jun 29, 2026
dericktravelbugWe stayed in Hennan Tawala for 1 night and the experience was amazing! Excellent customer service from front desk to the bell boys even the swimming pool attendant. Everyone was so nice! the buffet has a lot of variety but i wsih it could have more in totality it was filling. we also enjoyed using the pools and availed their 50 percent cocktail promos. It was a pleasant stay , we will go back definitely.
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Price per night from:TRY 5,251
Posted on May 15, 2026
cintalondonThis hotel really is the Oasis you need after the hussle and bustle of Cebu. The rooms are BIG, Clean and the pools are fantastic. Like everywhere in the Philippines service and staff are 10/10. The staff are sweet and can not do enough for you
The beach at this Hotel is man made but the landscape and pools really make it special. Its perfect for a 2 night stay where you do not want to leave the hotel.
The surroundings are pretty desolate.
But the sheraton has everything you need for luxury, food options and relaxation.
Also they play great R&B around the pool
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Price per night from:TRY 8,588
Posted on Jan 26, 2026
Guest User
I'm leaving this review in the hopes that it will be helpful to those traveling to Bohol.
1. Location: Since it's far from Alona Beach, I had to pay an additional 300 pesos one way for the free massage pickup and drop-off.
2. Facilities: The room was very comfortable and bright, perfect for putting on makeup. The mattress and bedding were nice, and the single beds came with two pillows, which was very comfortable.
3. Pool: The water was clean and regularly maintained, so it was great for swimming. At other resorts, I've never been in the water.
4. Meals: Breakfast was included, which was simple but filling and delicious. It was also nice to be able to order other meals whenever I wanted, which was also delicious.
5. Service: The staff were all friendly, and since it's not a busy area, they provided hotel pickup and drop-off for nearby areas and called tuk-tuks for further places. Grab wasn't available.
6. Overall: This is a resort I'd stay at again when I want a quiet and relaxing stay, but the distance from the city center was a bit inconvenient. This resort is great for water activities. I went shopping at ICM for 400 pesos one way, but I like to wander around nearby, so I moved to Alona Beach and had some fun.
Because it's surrounded by mountains, there were so many mosquitoes that I think I killed about 10 a day. Ask for an electric mosquito coil to minimize the damage.
This is a resort I highly recommend, but the biggest drawback is the mosquitoes.
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Price per night from:TRY 1,928
Posted on Jun 8, 2026|Superior Queen Room
CS TRIPIt was the BEST HOTEL I HAVE EVER BOOKED in my LIFE. THANK YOU FOR THE GREAT EXPERIENCE. The room was so clean and the amenities is complete. Theres a beach 5mins away from here. When I lost my wash bag everyone was so busy looking for it until I found it. They are so helpful and I loved the experience here. If I will go back to Mactan Cebu I will definitely come back here. The price is worth the service. I also loved their buffet breakfast. I was so delicious and unique. All the restaurant is also very near walking distance so it was WORTH IT! Please keep up the good work. I am only sad that the pool is not available when I came here. Please make it available ASAP. We wish you well. I wanna invest in this kind of hotel too. Please tell me how I can do that. We are so grateful. I still give a 5 STARRRR ALL for All this. See you next time!
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Price per night from:TRY 2,462
Posted on Jul 17, 2026|Deluxe Twin Room
jjgaczThank you, Fili Hotel at NUSTAR Cebu, for making my mom’s 66th birthday truly unforgettable. From the warm welcome, birthday cake, and room upgrade to your exceptional hospitality, every detail made our family feel so special. It was a beautiful and memorable staycation for our senior parents and their grandkids. We’ll always treasure this experience.
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Price per night from:TRY 4,475
Posted on Jan 21, 2026
Guest User
The Hotel and staff did really well during the Sinulog festival! They organised workshop and provided gifts and souvenirs. It is also very close to one of the main festival areas. The only disappointment was the kaldereta we ordered from the kitchen which was ridiculously small amount (1 piece of meat). However there are many restaurants nearby. Hairdryer needs extra payment of 100 peso per night.
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Price per night from:TRY 1,131
Posted on Jun 1, 2026|Premier Room
Victor HankThe location is still acceptable as going everywhere is beyond easy reach with Grab. Although there are traffic jam, we are still able to reach a destination on time.
This hotel is too security in the sense they scan all items when you are back hotel.
Everything in the room was good but there are leakage on the tap which make us irritated when using the basin.
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Price per night from:TRY 2,547
Posted on Feb 28, 2026
Guest User
This is an 'one-island-one-hotel' concept, and the environment is beautiful. There are many activities to choose from on the island. We only stayed one day, but you could easily spend more days here and not run out of things to do. You can snorkel on both the east and west sides. On the west side, there are more local guides (outside of the hotel) who can take you snorkeling. Apparently, you can even spot baby sharks, though we didn't see any. Definitely don't arrive at the pier at the last minute for the boat to the island; make sure to get there early.
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Price per night from:TRY 8,588