Posted on Apr 2, 2026|Premium Ichan Kala View Room
Guest UserAbsolutely loved everything! A new hotel, sparkling clean, with fresh linens, towels, and a comfortable bed. There's a safe, and the breakfasts are fantastic. It's just a 5-minute walk to the main attractions. They greeted us with tea and local sweets upon arrival. Check-in is officially at 3 PM, but we arrived at 12 PM and they immediately let us check in. They even upgraded our room without any extra charge! When they found out it was my husband's birthday, they brought a complimentary hotel treat to our room – raisins and nuts. In the evening, we ordered dinner on the terrace with a view of the old town. We were the only ones on the terrace, making it incredibly romantic – the old town, delicious food, and the moon. The hotel staff wished my husband a happy birthday and even gifted us a bottle of wine. We absolutely loved the hotel and the service; everything was top-notch. Thank you so much!
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Price per night from:£59
Posted on May 9, 2026
H MatthiasSlightly underwhelming experience.
1) Check-in and overall experience with staff: Just OK. No one was at reception upon arrival, but a guy eventually came and he was friendly. A girl at the breakfast area was also quite warm, but other than that, most others don't really interact with guests.
2) Location: It was clear before booking it was slightly off the old city, but there really was nothing within walking distance. No restaurants or shops to get food. One can walk to the old city (~20 mins) but the roads are unpaved and there is no street lighting at night. However, the hotel provides free shuttle service to the West Gate and the train station; very helpful.
3) Breakfast: Small spread but quite tasty. I recommend installing a coffee machine.
4) Amenities: The room was spacious and comfortable, but the water supply was very erratic. The first morning there was no water supply for hours, while the pressure became weak and the toilet couldn't flush on the second morning.
Overall, it was quite average, but given the low price, I think it's still OK for budget conscious travellers who don't mind being away from the centre of Khiva.
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Price per night from:£13
Posted on Jul 31, 2026
Lilly dexiaoshijieThe hotel is located in the old city, which is great for daily strolls, allowing us to easily return for a rest whenever we wanted. They offer triple rooms, and while breakfast is simple, it's filling. The staff's English is excellent, making communication seamless, and the service is good. You can call the front desk to book airport pickup and drop-off. The hotel terrace offers fantastic sunrise views!
However! When we arrived, the hotel was undergoing simple renovations, which Trip.com and its agents failed to inform us about! This seriously affected our health! But once we checked in, it was non-cancellable! And at that time, we weren't even sure if we could find another hotel. There were paint cans in the hallway, so our room had a strong renovation smell. I immediately contacted Trip.com customer service, but regrettably received no response, absolutely no response! Not even from a human agent! It wasn't until I checked out that they offered me a so-called 'solution'! I expressed my dissatisfaction to customer service and hoped Trip.com would take international bookings seriously and fulfill its responsibilities!
Regarding the hotel service, after I reported the issue, the front desk attendant showed me all the remaining rooms, but unfortunately, they all had the same smell. He then helped us turn on the ventilation fan; in short, he did everything he could to help. We had no choice but to make do for one night.
If you plan to stay a month from now, I would still recommend it!
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Price per night from:£56
Posted on Jun 4, 2026|Single Room
Jia133haoThe owner was very friendly, and the hotel is brand new, less than 100 meters from the West Gate ticket office. Breakfast was good, and there's a Feed Up burger joint nearby. You need to buy a combo ticket for Khiva, which costs 250,000 Uzbek Som and allows unlimited re-entry for two days. It's very convenient to go back to the hotel to rest in between visits.
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Price per night from:£31
Posted on Sep 23, 2026|Superior Twin with Balcony
Anonymous UserFirst of all, I booked this hotel because all the other hotels in the centre of Khiva look so outdated. You guys can see their toilet.
Location wise a bit far. Need Yandex to go to city centre. But it is ok. Not bad.
The bad part - NO AC IN THE ROOM. They have like a cooler but it didn’t help that much.
Another bad part, the water pressure were not consistent.
And a bit horror because no body else stay in this hotel during my stay. And the turn off some of the lights in the hotel, maybe to save electricity bill.
The receptionists all were very helpful.
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Price per night from:£39
Posted on Nov 10, 2025
Guest User
Обычный нормальный отель
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Price per night from:£34
Posted on May 11, 2026|Standard Single Room
C.TAMAMy room next to the front desk didn't use a card key, so it took some effort to open and close the door. Every time I struggled with it, a staff member from the front desk would come and help me open and close the key. In the evening, I had the rooftop terrace all to myself with a juice in hand. It's also conveniently close to the main attractions of Ichon-Qala, so I could easily pop back to the hotel for a quick break. Whenever I had a small problem, the staff were immediately there to help. I'm truly grateful for all their assistance. I highly recommend this place!
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Price per night from:£24
Posted on Aug 12, 2026|Standard Twin Room
Simone Ch.The two boys at the bank are very nice and careful to every need. The rooms are very new and all comforts. I felt home, even for one night. If I should go back to Khiva, I would certainly choose this structure.
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Price per night from:£59
Posted on Aug 9, 2026|Deluxe Double Room
Guest UserThe room was very clean and tidy. The hotel service was excellent, and the front desk staff spoke fluent English and provided great recommendations. The location is right in the Old Town, making it convenient to walk everywhere.
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Price per night from:£33
Posted on Jun 11, 2026
Anonymous User
The hotel has an excellent location and the breakfast is very good. Staff needs improvement a bit, only one guy speaks English. The other sitting at the reception is rather not and even saying hello is difficult for him, sitting grumpy the whole day.
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Price per night from:£36