Posted on May 24, 2026
Guest UserWe had a great stay here! The building itself is older, but it’s very obvious that the hotel has been newly renovated. Everything felt clean and fresh , the room was spacious, the furniture looked brand new, and the overall atmosphere was comfortable and welcoming.
One of the highlights for our family was the game room, which was perfect for keeping the kids entertained. The amenities were also excellent, and the customer service was outstanding from check-in to check-out.
A huge bonus was the free EV charging, which made our trip even more convenient. Overall, we really enjoyed our stay and would definitely love to come back again!
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Price per night from:HK$1,187
Posted on Sep 6, 2023
Guest User
My family of four with children has some business to do in Campbell River, so there are some inconveniences with the one-day reservation facility, but overall it's good.
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Price per night from:HK$1,824
Posted on Jun 27, 2025|2 Queen Beds, Pet-Friendly Room, Non-Smoking
Guest UserStaff was totally excellent. The room is clean. Bed is very comfortable. The hot tub was just fantastic. Nice swimming pool. Food was good and I have no complaints at all.
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Price per night from:HK$727
Posted on Mar 24, 2026|Deluxe Room with 2 Queen and City View, 334 sqft, 31 sqm
Guest UserI am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay.
To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level.
There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment.
Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection.
I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered.
In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests.
Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold.
I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution.
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Price per night from:HK$4,249
Posted on May 1, 2026
iceman22
Stayed at the former Trump Tower in Vancouver. The location is super convenient for getting around, very close to downtown, and not a far walk to Stanley Park either! During my stay, the breakfast area was under renovation, so all meals were delivered via room service. The fully automated facilities in the room were fantastic. Overall, a really great experience!
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Price per night from:HK$2,715
Posted on Feb 25, 2026
Guest User
I visited because my family lives in Vancouver.
I was really worried because the reviews were so bad, but it was better than I expected.
The hotel staff spoke Korean, which was nice, and they were considerate enough to make the place stair-free, which was convenient.
But... the heater... it's really noisy. ㅠㅠㅠ And if it's off, it's cold... and if it's on, it's dry. Hahaha.
Still, it was better than the reviews said. It wasn't cramped for two people, which was nice!
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Price per night from:HK$1,019
Posted on Aug 31, 2022
LIFAN
Right by the lake in the city center, the scenery is good and convenient. The facilities are average and relatively old. Dinner is in the hotel restaurant, very cheap. The lakeside bar must be booked in advance, and there is no place a little later. Breakfast must be spit, buffet price is high, coffee tea is another money, a total of five or six things (barely food), unpalatable almost equal to murder, knife pressure neck will not eat a second time.
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Price per night from:HK$1,752
Posted on Jul 16, 2026|Fairmont King Room
RorropilotoThey care about details, the hotel is very nice, the view is amazing, even better than the view of the control tower, and the staff very professional
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Price per night from:HK$2,575
Posted on Apr 18, 2025
Guest User
Place is located at the Main Street. Staffs are so friendly and fast in their service. Room is clean and the amenities are pretty complete (especially as family of four, the mini fridge, plates, spoons, knife, cups, microwave, are very helpful). The only unpleasant thing is we can hear our neighbors talking and they are pretty loud, but not during the night.
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Price per night from:HK$1,244
Posted on Feb 28, 2025|Queen Accessible Room
Guest UserDecent hotel in Golden. Very close to the highway. The staff is very courteous and responsive. Good selection for breakfast- includes vegetarian options too.
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Price per night from:HK$1,680