The hotel is good, the room is relatively large, just beside the highway, it is very convenient to enter and exit, it is a good place to stop for long-distance travel, and I will choose to stay at this hotel again if I have the opportunity.
The reason I gave lower score on service was that I booked this room specifically because it was
“1 King POOLSIDE ROOM - DIRECT POOL ACCESS”
And I got there late, like minutes before 11PM but booked room around 7PM. The man at front desk was kind and quick and gave me my cards for suite saying 3rd floor. When I got into suite I gave my son a bath and then went to look out window and saw the parking lot. I was like ***. So I called front desk and lady answered and I was like *** and explained it and she apologized and said that the suite I was supposed to get had plumbing issues so they ‘upgraded’ my suite instead. Saying it’s the executive suite which is much bigger (online cost
$5-$10 more than one with poolside/pool access). I asked if it was really an upgrade if it didn’t have access to pool? Again she apologized, and I said well I think I should have been called or emailed stating that after booking and given the option to have a refund or choice of ‘upgrade’, or at the least those offers when I came to front desk! Not go to suite without telling me and me getting settled bathing my son before noticing ***. Was not impressed by that at all as I would’ve asked for refund instead since I booked it for that specific purpose, direct pool access.
Aside from that upset the suite was incredibly nice, could’ve used a box of Kleenex for each room, but everything was clean and they let me do a 12pm check out (not free obviously). Breakfast was included and it was buffet/continental that was so much better than expected and really great with many many options. All the staff were nice and friendly.
Aside from not being told about my suite being unavailable and not given option for upgrade or refund both at time of booking AND at front desk when checking in, I would’ve given 5star rating. The location would be ideal if I was travelling to Winnipeg given how close it is to airport, but I live here so it not being closer to home is not ideal, which any hotel around the airport would’ve rated that the same.
Photos of room I should’ve got though layout was the same, but the view was not.
The staff are excellent—friendly, professional, and welcoming. I really appreciated the birthday cake in the room, such a thoughtful surprise. The bed was very comfortable and made for a good sleep. That said, some areas of the hotel could use a refresh; the amenities feel dated, the conditioner was nearly empty, and the sauna wasn’t as hot as expected. Breakfast was okay, but nothing special
Enjoy a peaceful and relaxing stay-cation at the Holiday Inn - Airport West! Welcoming and friendly service, spacious and spotless room, silky sheets on the king bed, and excellent amenities in the room. Despite the pandemic, we were able to use the pool - an efficient and fair sign-up process gave us 1 hour/day (could have been more). The continental breakfast was not included, but the location is excellent and we could easily walk across the street for sushi & bubble tea, pizza, steak, and more! Also a Shoppers Drug Mart and Liquor Mart right across the street. And, if you want some exercise, this hotel is a close jaunt to the beautiful Assiniboine Park & Zoo!
The staff at the front was so nice, she changed our room to the 1st floor when she saw we had a lot of luggage. And our room is next to the pool, so we enjoyed it every day during winter outside.
Booked using trip.com app. Third stay at this location. Great location. Good parking. Efficient check-in. Room was clean, quiet and comfortable. Shower had great power and wall mounted shampoos and washes were a nice touch. Buffet breakfast including various fruit, hot and cold cereals, yogurts, bacon, turkey sausage (and more) was tasty. Service at breakfast by several young ladies was friendly and attentive. We loved speaking to Ruby who is a wonderful ambassador of hospitality for the Inn. Check out was fast and easy. Thank you to all! Will be back soon!
The Front Desk staff were very friendly and welcoming. They assisted me with a free shuttle service to the local shopping mall and picked me up once I was finished. The hotel is very close to the airport only a 10minute shuttle bus or taxi ride away. The room was very clean and well-maintained. Some maintenance/renovation was going on while I was there which did make the carpet in walkways a little dirty mostly due to the snow and mud from outside. I will definitely recommend this hotel and stay here again if I return to Winnipeg.
Good service, clean rooms, as expected. The 24 hour coffee machine is nice. Hot tub and pool area were clean and a nice space to hang out after a long day of driving. Cost was good for the night; ended up being stuck in town for another day due to a blizzard and the price jumped significantly online for our second night - spoke to the front desk and they were kind enough to offer us a 25% discount. Not a fancy place, but we always like to stay here when traveling through with our dogs.
The room is large and clean. The room is very quiet. The location is very close to the shopping center, which is quite convenient. There is a small swimming pool and breakfast.
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