GGuest UserOverall, the stay was decent. The staff were proactive in checking on our check-in status and were patient and detailed with all our inquiries throughout our stay. However, a few frustrating incidents dampened the experience.
Firstly, we couldn't check in upon arrival at noon. When we asked at 1:40 PM, they said the room wasn't ready, which was understandable. But at 2 PM, it still wasn't ready. They told us they would notify us once it was confirmed, asking us to wait. We sat in the lobby for half an hour, completely ignored. We had to approach the front desk ourselves to finally be told we could check in. I understand that they might be short-staffed and rooms take time to clean when it's busy, but to then just leave us unattended felt a bit unprofessional.
Secondly, and this is something I truly don't understand, my phone couldn't connect to the hotel's Wi-Fi. I called to inquire, and a staff member came to check. They then told me that Chinese-made Vivo phones couldn't connect to the hotel Wi-Fi. I'm not sure if this is actually true, but it felt like discrimination against Vivo users.
The hotel benefits included many activities, which was great. However, the efficiency was incredibly low, and queue times were extremely long. This was especially true for the Xizheng Slide and cart ride. There weren't that many people, but they claimed to be controlling numbers, with cable cars spaced out. We started queuing 15 minutes before the 9 AM opening, but by noon, we had only managed to do one activity. Most of the time was spent queuing, which was incredibly inefficient and a huge waste of time.
Finally, I have to mention that on our last day, at 6:40 AM, I received a WeChat message asking if we were satisfied with our stay. I'm not sure what the purpose of that was. Although they repeatedly apologized for the late check-in and offered drinks and fridge magnets as souvenirs, and even enthusiastically asked if we had too much luggage and needed help bringing it down, it felt like their enthusiasm came a bit too late.
Overall, the experience was good, but perhaps because it was good, I had higher expectations for it to be even better. It's definitely suitable for children under 10.
Show more