The room and overall environment were beautiful, peaceful, and very comfortable. However, during my stay, I experienced several issues with the water supply in the bathroom. The problem happened multiple times, and I had to contact the maintenance staff more than five times. There were even some misunderstandings and discussions regarding fixing the issue and changing rooms.
Thankfully, the staff managed the situation professionally in the end and provided complimentary breakfast as compensation, which I truly appreciated. Despite the inconvenience, I still enjoyed my stay because the hotel itself is truly beautiful and relaxing. I would definitely come back again in the future, hoping for an even better experience next time!
Overall, everything was good and we had a pleasant stay. The kids were very happy with two waterparks and a big swimming pool, which was a big plus for families.
However, on the first day, there was water on the floor in the room. Not sure whether it came from the air conditioner or due to heavy rain, but it might be good for the management to check.
The location is quite far from the city, so it’s more suitable for those who want to relax rather than go shopping or explore food spots. That said, Pok Nong Ikan Celup Tepung is only about 15 minutes away, which is convenient.
Overall, a nice place for a relaxing family getaway.
If you're visiting KT for the food and shopping, you can't beat this spot. It’s within walking distance to KTCC Mall and Mayang Mall, and the Drawbridge (Jambatan Angkat) is just a short drive away. We stayed in a Superior Deluxe room which was surprisingly spacious.
The breakfast at the rooftop café was a highlight—not just for the local flavors, but for the stunning view of the coast. While the décor is a bit dated (the carpets have seen better days), the staff's friendliness and the high water pressure in the shower made up for it. Great value for money if you're looking for a base to explore the city
One night sleeping at Hotel grand Continental Terengganu hotel in the morning I’m walking to the lift bridge take a few photos and then having breakfast everyone can walk from the hotel even though it's a little sweaty back to the hotel on foot you can also use Grab or taxi but this time we choose to walk it's a fun experience
The hotel is very close to Kuala Terengganu Airport, about a fifteen-minute walk. The room was spacious, clean, and tidy, making for a very comfortable stay. The staff were enthusiastic and helpful. Definitely recommended!
This is my second time here. I got room B03 this time, and the blanket was much thinner compared to room B02. The air conditioning took a long time to cool down. The TV was great though. At 12 PM, staff will knock on your door multiple times if you haven't checked out yet. Parking is free in front of the building. The pool water was fine, and there's a rinsing area. They have a Cuckoo water dispenser. It's walking distance to the beach. The price is cheap.
Overall great. Stayed here for a few times already,. Ample parking and free, just need validation from receptionist. Room is spacious with amenities like toiletries, iron, sejadah. Instant coffee in the room is so good. It was i great experience. i honestly would stay again.
Pros:
Beach is awesome, clean & windy. Swimming pool is big for whole family and clean
Cons:
Check in was not smooth as our rooms were separated at different floor. The hotel see us as a separate booking from Trip.com even though it was done in a single booking. Please improve this as I can’t book multiple rooms under one name in Trip.com.
Water in the room will turn yellow at 7pm. We have to wait more than an hour for it to be normal
Face towel not provided, we were informed it is only applicable to ‘certain’ rooms. r
Although my husband and I had a difficult experience during our stay at this hotel, where I suddenly experienced bleeding and a miscarriage on the first night, the hotel staff were very attentive and cooperative when the ambulance came to pick me up. The hotel manager also showed great concern by checking in on my condition. The next day, the hotel manager, on behalf of the hotel, sent a fruit basket with a 'get well soon' message. My husband and I were very touched by the hotel's thoughtfulness. Thank you, Primula Beach Hotel 🤍
Value for money. Room quite old the toilet floor is not level properly, when you take shower the whole bathroom flooded. When we ask the manager, he said he knew about it but nothing been done.breakfast was quite good for the price we paid. Not going to stay there anymore
Very Good
71 reviews
8.5/10
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9.2/10
Great
GGuest UserThe good: Gorgeous resort. Friendly staff. Clean. Comfortable room. Great breakfast spread. It lives up to the Marriott brand for sure.
The bad: Slow service at the restaurants. It looks like the restaurants are understaffed.
There was also room confusion - I booked 2 rooms for 3 nights and 1 room for 2 nights. But when the guests for 2 nights checked in, showing reservation slip for 2 noughts, they were given a 3-night room. When the 3-night guests check in a few hours later, we were told to swap rooms, instead of just making changes in the system. Gosh. It was after we insisted that changes were made in the system instead of the 2 of us packing to swap rooms.
Public areas like the reception area and the Greatroom are like saunas. But we were told that the high cost of diesel due to the war in Iran has forced the hotel to not run their air conditioning on full capacity - this is forgivable.
AAtika SThe location and sea view were really beautiful. However, the overall stay did not meet our expectations for a resort at this price range.
The room floor felt quite oily upon arrival. We requested housekeeping in the morning, but they only came in the evening. We also had to specifically request vacuuming before it was done. When we asked for shower gel, they gave us another bottle of shampoo instead, even though shampoo was already provided. The same issue happened in our friends’ rooms too — no shower gel was provided at all. Luckily, we brought our own.
One of our friends also experienced almost a 1-hour delay during check-in. Since there was already a delay from the hotel’s side, we requested a late check-out, but our request was ignored.
Overall, the resort has a very nice location and amazing sea view, and the buggy service was good. However, the service and room maintenance need improvement to match the 4-star standard and pricing.
Uuneyy_6924 Hours in Paradise: Why One Night at Sutra Beach Resort Feels Like a Dream!
Let me tell you something — not all staycations are created equal. Some are just a change of location. But a night at Sutra Beach Resort? That’s a whole different story.
The moment you step into the resort, it feels like you’ve entered a slower, calmer world. No chaos. No rush. Just the soothing rhythm of the ocean guiding your entire experience. It’s the kind of place where time doesn’t just slow down — it almost stops.
I started my stay with a simple walk along the beach. Barefoot, feeling the sand, listening to the waves… and suddenly, everything else didn’t matter anymore. That’s the magic of this place — it pulls you into the present moment without even trying.
The facilities are just enough to keep you comfortable without distracting you from the real highlight: nature. Whether it’s lounging by the pool, enjoying the sea breeze, or just sitting under the shade doing absolutely nothing — every second feels intentional.
And then came the sunset. Honestly, pictures don’t do it justice. The sky exploded into colors, and for a moment, it felt like the whole world paused just to admire it. People gathered quietly, watching, smiling — strangers sharing a beautiful moment together.
Nighttime brought a completely different vibe. Calm, cool, and incredibly peaceful. No loud city noise, no stress — just the sound of waves and the occasional breeze. I slept better than I had in weeks.
Morning came too fast. Waking up to the ocean view felt surreal, like I was still dreaming. And that’s the thing — even after checking out, it still feels like a dream.
One night at Sutra Beach Resort isn’t just a stay. It’s an experience. A reset. A reminder of how beautiful life can be when you slow down.
AAnonymous UserPros:
Beach is awesome, clean & windy. Swimming pool is big for whole family and clean
Cons:
Check in was not smooth as our rooms were separated at different floor. The hotel see us as a separate booking from Trip.com even though it was done in a single booking. Please improve this as I can’t book multiple rooms under one name in Trip.com.
Water in the room will turn yellow at 7pm. We have to wait more than an hour for it to be normal
Face towel not provided, we were informed it is only applicable to ‘certain’ rooms. r
GGuest UserWe stay there for 3 nights. The frist room we stay Had some ants. Luckily they can change the room for us on the other day.
We have a good trip at there. Love there.
GGuest UserI took my family here during the April spring break in Chengdu. The private beach is truly beautiful, a typical 'jellyfish sea' with crystal clear water. Just a few hundred meters from the shore, you'll find a turtle spot – you can even paddle there yourself. There were so many turtles! When someone was feeding them, we saw nearly ten at once. The hotel also offers a lot of entertainment, most of which is free, including tennis and pickleball.
There are Chinese-speaking staff at the front desk, in the restaurant, and even for the turtle explanations, so communication in Chinese was not an issue. The head chef and the turtle researcher are both of Chinese descent; we often chatted with them, and sometimes they even helped us with translations.
The hotel service is incredibly thoughtful, let me tell you about two things. First, while my wife was swimming in Turtle Bay, the lanyard of her waterproof phone pouch broke. The water was probably almost 10 meters deep. She only realized it after returning to shore, and her mood just plummeted. When the staff at the dive center found out, they immediately contacted a diver to search for it. Luckily, they found it, and the phone was perfectly fine and usable inside the pouch – she was absolutely thrilled.
The other thing is, our return journey was very early, we had to leave at 6 AM. The front desk thoughtfully and proactively packed us a generous breakfast to take with us for the road.
RRoszaimyThe stay was great and hassle free especially if you arrive at Pasir Panjang jetty (Long Beach) then it’s just a few minutes walk to the reception. Room was great but not exactly a wow affair. Daily replenishment of canned drinks and some snacks by the housekeeping service. A few complaints: The wifi in the room was horrible because they had multiple SSID and some of them did not work. Even going from the bedroom to the balcony require finding a different SSID. I suggest that the hotel hire a proper network tech who can advise on getting a unified Wifi SSID. It’s 2026. The technology is already there. Also the A/C compressor is placed at the same vicinity where you would sit so the blowing hot air was like a sauna. Suggestion for improvement: Put in water dispenser so that you don’t need to provide too many plastic bottles per day. I’ve seen some hotels and resorts doing this so it’s not beyond the realm of possibility. Just imagine how many plastic bottles being disposed everyday for such a small island. Overall, great little hotel/resort with nice view and excellent, modern architecture. There were just some niggling issues and practices that could easily be fixed, in my opinion.
DDxnxxlI recently stayed at Permai Hotel Kuala Terengganu for 2D1N during Hari Raya and booked 2 Deluxe Rooms. Overall, it was a pleasant and comfortable experience, especially during the festive season.
The check-in process was smooth despite the busy Raya period. The staff were friendly and accommodating, which made the arrival experience easy and stress-free. Both rooms were clean, spacious, and well maintained. The beds were comfortable, and the layout was practical, suitable for resting after a long day of visiting family and open houses.
One of the main advantages of this hotel is its location. It is conveniently located in Kuala Terengganu, making it easy to travel around for Raya visits and explore nearby areas. Parking was also manageable during our stay.
Although the hotel is not luxurious, it offers good value for money and meets expectations for a short stay. The overall environment was quiet and suitable for relaxation after a busy day.
In summary, Permai Hotel Kuala Terengganu is a solid choice if you are looking for a comfortable and convenient place to stay, especially during festive periods like Hari Raya. I would consider staying here again on my next visit.
KKiki the travellerOverall, everything was good and we had a pleasant stay. The kids were very happy with two waterparks and a big swimming pool, which was a big plus for families.
However, on the first day, there was water on the floor in the room. Not sure whether it came from the air conditioner or due to heavy rain, but it might be good for the management to check.
The location is quite far from the city, so it’s more suitable for those who want to relax rather than go shopping or explore food spots. That said, Pok Nong Ikan Celup Tepung is only about 15 minutes away, which is convenient.
Overall, a nice place for a relaxing family getaway.
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