I recently stayed at a lovely island hotel and had a wonderful experience. The location was absolutely stunning, with breathtaking ocean views and a tranquil atmosphere that made for a perfect getaway. The rooms were clean, spacious, and well-appointed, offering all the amenities needed for a comfortable stay. The staff were friendly and attentive, always ready to assist with a smile. The on-site dining options were varied and delicious, with fresh seafood being a highlight. Overall, this hotel provided a great blend of relaxation and luxury, and I would definitely recommend it to anyone looking for a peaceful island retreat.
The experience at Perhentian Marriott was a rollercoaster. Firstly, the initial service and welcome we received was excellent. The clean private jetty, clean and comfortable ferry, baggage handling and the buggy service straight up to our room in the hotel was a very warm and pleasant welcome. The hotel staff explicitly told us to buggy everywhere in the hotel.
Next, came the troubles. The room was beautiful (don’t get me wrong) but poorly refreshed for our stay. The usual menu/file was empty with nary any instructions or introduction on how to call for a buggy or the breakfast timings etc. usual stuff you’d find upon reaching the hotel room. The fridge was unclean and bath essentials not topped up. We called for housekeeping not wanting to let it spoil our vacation. After a sumptuous dinner (the hotel dinner buffet is actually really good sans the fact that they don’t tell you that the drinks counter is payable), we returned to dirty linen right outside our door (they removed the towels provided and did not replace we were left without towels) and opened water bottles in the cupboard. That’s not all, the water heater was down and there was no communication from the hospitality staff when the engineering team is fixing the heater or if it has been fixed. (We only found out they restarted the heater after we initiated a follow up with the team). The next day, as I attempted to take a bath I turned on the bath water and out spurted 100% hot water that scalded my knee. I called for burn cream and the hotel reception told us they did not have a first aid kit and instructed us to head to the store to purchase. No follow up on the matter and no acknowledgement of the issue is made from the team. It was a constant issue of us turning on the water (right in the middle, not hot not cold) for the taps and showers to spurt 100% hot water and us avoiding it.
The only redeeming point is that every restaurant, every in person staff we encountered from the buggy services to the pool side staff to the restaurant waitress everyone was lovely and warm.
(P.s. the route to long beach is fret with rubbish and flies)
The recent renovations to the lobby, rooms, and facade, along with the addition of the new in-house Kopitiam and Lagenda restaurant, have significantly enhanced the overall guest experience. The improvements create a fresh and welcoming atmosphere, and it’s clear that the staff are equally energized—their enthusiasm and attentiveness shine through in the quality of service provided.
This hotel is outdated, need to refurbish. The pool however is great for kids, have playground and access to the beach(cannot swimming). They serve nasi dagang in their buffet breakfast but the coffee machine is not functioning well. Hotel need to consider to repair it. The staff is friendly and very helpful.
1. Cleanliness: Truly impressed! Despite being surrounded by trees, the resort is spotless—no fallen leaves, even in the hammock and gazebo areas. Many resorts offer similar setups but lack this level of cleanliness. Big applause to the team—10/10!
2. Service: Exceptional! While casually chatting with staff at the beach, they recognized my name just by hearing the room number. It happened multiple times—amazing memory and attention to detail, especially during a full-house stay. I was honestly wowed.
3. Private Dinner – South Sea Experience: Our waiter, Bayu, was outstanding. Friendly, proactive (offered to take our photo), and full of integrity. He even apologized for a minor food mix-up we didn’t notice—rare to see such ownership. Truly commendable.
4. Surprise Gesture: After dinner, we returned to a beautifully arranged bathtub with bubbles and flowers—completely unexpected. Another thoughtful “wow” moment.
Located by the beach. We grew up coming here since childhood. Now we repeat the memories bring our children here. Nothing much changed. You should join turtle release activities
Very scenic and beautiful beach with nice rooms but getting there is a pain and once there, you are on your own as there is no taxi or grab and food at hotel is 5 times normal price. Buffet breakfast is very limited for a 5 star resort and pool is old and sub par standard for price but beach makes up for it. Staff are hit and miss with some excellent and some don’t care and just look after certain group of guest and ignore others. Monkeys can come in room so wuss to keep door locked. Transfer arranged by hotel is expensive and if arranging own can be tricky with sea conditions and overloading of passengers. Overall ok but expect more for price or better just go to Maldives.
Great play to stay for a short vacation. My kids enjoying galaxy room so much due to their high imagination while playing..but my mistake because i didn't notice that galaxy room don't have tv..🥲
A bit quiet for us adults without television.overall room is ok. But need to complain about the surrounding..dirty, full of rubbish and not well manage.maybe they did not finish their renovation yet.but that surrounding is very an eye-sore.
spacious chalet style room but the parking a little bit muddy..maybe because of the rain season..the aircond was controlled to function on/off on its own ..making the room felt hotter..
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7.5/10
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JJimmy HauThe experience at Perhentian Marriott was a rollercoaster. Firstly, the initial service and welcome we received was excellent. The clean private jetty, clean and comfortable ferry, baggage handling and the buggy service straight up to our room in the hotel was a very warm and pleasant welcome. The hotel staff explicitly told us to buggy everywhere in the hotel.
Next, came the troubles. The room was beautiful (don’t get me wrong) but poorly refreshed for our stay. The usual menu/file was empty with nary any instructions or introduction on how to call for a buggy or the breakfast timings etc. usual stuff you’d find upon reaching the hotel room. The fridge was unclean and bath essentials not topped up. We called for housekeeping not wanting to let it spoil our vacation. After a sumptuous dinner (the hotel dinner buffet is actually really good sans the fact that they don’t tell you that the drinks counter is payable), we returned to dirty linen right outside our door (they removed the towels provided and did not replace we were left without towels) and opened water bottles in the cupboard. That’s not all, the water heater was down and there was no communication from the hospitality staff when the engineering team is fixing the heater or if it has been fixed. (We only found out they restarted the heater after we initiated a follow up with the team). The next day, as I attempted to take a bath I turned on the bath water and out spurted 100% hot water that scalded my knee. I called for burn cream and the hotel reception told us they did not have a first aid kit and instructed us to head to the store to purchase. No follow up on the matter and no acknowledgement of the issue is made from the team. It was a constant issue of us turning on the water (right in the middle, not hot not cold) for the taps and showers to spurt 100% hot water and us avoiding it.
The only redeeming point is that every restaurant, every in person staff we encountered from the buggy services to the pool side staff to the restaurant waitress everyone was lovely and warm.
(P.s. the route to long beach is fret with rubbish and flies)
AAnonymous UserThe recent renovations to the lobby, rooms, and facade, along with the addition of the new in-house Kopitiam and Lagenda restaurant, have significantly enhanced the overall guest experience. The improvements create a fresh and welcoming atmosphere, and it’s clear that the staff are equally energized—their enthusiasm and attentiveness shine through in the quality of service provided.
AAin3004Highly recommend it to anyone looking for a comfortable and enjoyable vacation. The combination of friendly staff,
comfortable accommodation, and delicious food made for a memorable vacation
experience. In conclusion, it was the perfect place to freshen up and relax
PPurpleZaiThe location of the hotel is very strategic as it's just within 2-3 minutes walk to KTCC and the beach. The sea view at the family room is calming. Breakfast is okay - not too shabby with different main menu each day. The staff are polite. Restaurants, cafes and laundry shops are also within walking distance. The bed sheet and carpet in the toilet can be cleaner. Places of interests are not too far off either.
GGuest UserGood:
- Check-in process was smooth and fast
- Room was clean, tidy & spacious, enough space for muslims to pray comfortably, and could accommodate an extra single bed
- The smart tv has netflix installed so we had a great time chilling & watching movies
- Strong water pressure
- Adequate variety of food for breakfast, nasi kerabu was delicious
- Swimming pool was clean & well-maintained
Bad:
- Shower cream was very watery like it has been diluted, had to use the provided bar soap for better lathering
- bath tub’s plug was very loose, luckily i brought my own plastic cover to fill in water for warm bath
CcardeoszaLocated by the beach. We grew up coming here since childhood. Now we repeat the memories bring our children here. Nothing much changed. You should join turtle release activities
AAnonymous UserGreat play to stay for a short vacation. My kids enjoying galaxy room so much due to their high imagination while playing..but my mistake because i didn't notice that galaxy room don't have tv..🥲
A bit quiet for us adults without television.overall room is ok. But need to complain about the surrounding..dirty, full of rubbish and not well manage.maybe they did not finish their renovation yet.but that surrounding is very an eye-sore.
AAnonymous UserThis hotel is outdated, need to refurbish. The pool however is great for kids, have playground and access to the beach(cannot swimming). They serve nasi dagang in their buffet breakfast but the coffee machine is not functioning well. Hotel need to consider to repair it. The staff is friendly and very helpful.
GGuest UserVery scenic and beautiful beach with nice rooms but getting there is a pain and once there, you are on your own as there is no taxi or grab and food at hotel is 5 times normal price. Buffet breakfast is very limited for a 5 star resort and pool is old and sub par standard for price but beach makes up for it. Staff are hit and miss with some excellent and some don’t care and just look after certain group of guest and ignore others. Monkeys can come in room so wuss to keep door locked. Transfer arranged by hotel is expensive and if arranging own can be tricky with sea conditions and overloading of passengers. Overall ok but expect more for price or better just go to Maldives.
WWS4UEverything is ok. But aircond bising. Bila mintak tukar bilik, katanya full booked, ada pun tinggal 1 bilik je but tgk dlm online ade je lagi 5 bilik. Aircond pun tak boleh swing. 😓 saya bayar mahal jgk ye. breakfirst ok je, tak byk pilihan. cannot dah untuk repeat. Thank you
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