The resort is generally very beautiful and highly rated, whether for location or cleanliness. Children will have a great time, and there are many activities for them within the resort. However, I was surprised that the women's gym doesn't open in the morning. I need to exercise at the beginning of my day, and no one had a key to the gym. It wasn't until noon that an employee arrived, and we found the air conditioning was broken. I hope they fix this.
Unfortunately, there is no spa as advertised.
Unfortunately, there is no complimentary toiletries in the room for a 5-star hotel.
Unfortunately, there is no hot water in the bathroom.
Not all basic toiletries such as toothpaste, toothbrush, soap, etc., are provided for three people.
Unfortunately, the lighting is poor.
Unfortunately, the view is very poor for this high price.
Unfortunately, 1085 riyals is an excessively high price for these services.
The location is good, close to Elephant Rock and also near Winter Park, which is a tour pick-up point. However, getting from the room to the reception, pool, restaurant, spa, and fitness center requires a bit of a walk. Golf carts are available but often take a while to arrive. The shower was broken but was promptly fixed. Breakfast was delicious.
Good location, close to all the points of interest in the city of Yanbu. However, it is a little bit far away from industrial area. A very typical Ibis hotel, very convenient.
the hotel keep the highest standards . nice ocean view with walkable to sea shore and excellent break first. helpful and professional receptions especially Hadeel and Golam . surely will stay again when arrive Yanbu SKA.
Location not so far from haram.. a lot of local youngster hangouts with friends to drink a coffee here.. I saw many girls hair free here some of them driving and they having a short hair too.. modern Arabian
I had high expectations for Habitas, especially considering the price point, but unfortunately the service did not live up to it.
First, communication was a recurring issue. Several staff members, particularly at the reception, were not fluent in English, which led to multiple instances of miscommunication and incorrect information. For a property that caters to international guests, it is essential to have front desk staff who can communicate clearly and confidently in English.
The experience at Tama Restaurant was even more disappointing. One of the male staff members was noticeably rude. We were presented with the bill even though we had not requested it, which felt dismissive and unwelcoming. Additionally, when my friend, who had just finished swimming, was told she could not sit because she was wet, no alternative solution was offered. No bathrobe, no towel, no assistance. She was effectively expected to stand while eating. When this was raised, there was no apology or sense of accountability.
For the price charged, the level of service falls significantly short. Compared to other luxury properties such as Banyan Tree, where the staff are consistently warm and attentive, the difference in hospitality is very noticeable.
Habitas has beautiful surroundings, but service is what defines a true luxury experience. Unfortunately, that standard was not met during our stay.
Facilities: The room is large and the facilities are relatively new. The sofa in the living room is great!
Hygiene: The hygiene is good, relatively clean, and the supplies are also good!
Environment: The environment is located in the old city, and there is nothing to do nearby.
Service: The service is good, especially the restaurant.
The room is large and the price is high. The hotel staff has a good service attitude. The buffet food in the evening is OK. Remind the four choices of roasting and three quantities are very high. Other food is leisurely before the roasting comes up.
Am so glad I choose Cloud 7 Residence. I am a solo traveler to AlUla and I don't drive. Prior to my trip, i notice that quite a number of hotels/B&Bs do not offer meals and there are no restaurants nearby. Cloud & Residence has its own restaurant and therefore, it saves the trouble of looking for food. All staff there are very friendly and super helpful. Wifi works well. Hope I can visit again.
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Jjesputri25I had high expectations for Habitas, especially considering the price point, but unfortunately the service did not live up to it.
First, communication was a recurring issue. Several staff members, particularly at the reception, were not fluent in English, which led to multiple instances of miscommunication and incorrect information. For a property that caters to international guests, it is essential to have front desk staff who can communicate clearly and confidently in English.
The experience at Tama Restaurant was even more disappointing. One of the male staff members was noticeably rude. We were presented with the bill even though we had not requested it, which felt dismissive and unwelcoming. Additionally, when my friend, who had just finished swimming, was told she could not sit because she was wet, no alternative solution was offered. No bathrobe, no towel, no assistance. She was effectively expected to stand while eating. When this was raised, there was no apology or sense of accountability.
For the price charged, the level of service falls significantly short. Compared to other luxury properties such as Banyan Tree, where the staff are consistently warm and attentive, the difference in hospitality is very noticeable.
Habitas has beautiful surroundings, but service is what defines a true luxury experience. Unfortunately, that standard was not met during our stay.
FFredoxA truly magical stay! The caravan set in the middle of AlUla’s mountains is a unique and beautiful experience I absolutely loved it. The staff were super nice and helpful, and the food was good (though a bit pricey).
A few small downsides: the AC in the caravan was quite loud, the room wasn’t very dark during the day, and it would be great to have a pool directly by the caravan instead of having to go to the main hotel, which is about 10 minutes away by car and golf cart. Also, during my two visits to the pool, I stayed for around two hours each time and no staff or bartender came by to ask if we wanted to order drinks.
Overall, despite these small issues which didn’t affect me much, it was a magical and memorable experience I’d definitely recommend it and hope to come back again one day.
GGuest UserThe location is good, close to Elephant Rock and also near Winter Park, which is a tour pick-up point. However, getting from the room to the reception, pool, restaurant, spa, and fitness center requires a bit of a walk. Golf carts are available but often take a while to arrive. The shower was broken but was promptly fixed. Breakfast was delicious.
RRichard Yang zjthe hotel keep the highest standards . nice ocean view with walkable to sea shore and excellent break first. helpful and professional receptions especially Hadeel and Golam . surely will stay again when arrive Yanbu SKA.
GGuest UserThe location and facilities are excellent. The only issue we faced was on the first night when the electricity went out at midnight for half an hour, then came back on, and two hours later, it went out again for five minutes. It was a difficult situation because we didn't know what was happening, and the front desk was far from our room, plus the phone was disconnected with the power outage. We received an apology message from the hotel manager along with a small cake. Other than that, honestly, the hotel is beyond amazing, and the breakfast is seven-star. The services are also worth experiencing, and we got a competitive price from the website, better than the hotel's direct price and other sites.
GGuest UserI was a bit worried about staying at the hotel with no electricity, taking into account dark rooms and lack of heater, but my experience went above and beyond any expectations. It is perfectly located in one part of the old town, right in the middle of everything. The rooms were comfortable, picture perfect and warm (I arranged for a heater). Staff was kind, attentive and very helpful. Food at the restaurant was delicious. I couldn't have wished for a better accommodation.
GGlobetrotter22Am so glad I choose Cloud 7 Residence. I am a solo traveler to AlUla and I don't drive. Prior to my trip, i notice that quite a number of hotels/B&Bs do not offer meals and there are no restaurants nearby. Cloud & Residence has its own restaurant and therefore, it saves the trouble of looking for food. All staff there are very friendly and super helpful. Wifi works well. Hope I can visit again.
JJ alzahraniUnfortunately, there is no spa as advertised.
Unfortunately, there is no complimentary toiletries in the room for a 5-star hotel.
Unfortunately, there is no hot water in the bathroom.
Not all basic toiletries such as toothpaste, toothbrush, soap, etc., are provided for three people.
Unfortunately, the lighting is poor.
Unfortunately, the view is very poor for this high price.
Unfortunately, 1085 riyals is an excessively high price for these services.
YYongyuandeninghaiThe staff were very attentive to service. When they saw us carrying large pieces of luggage, they proactively came forward to help and patiently answered all our questions. Their friendly attitude made us feel very warm.
AAnonymous UserLocation not so far from haram.. a lot of local youngster hangouts with friends to drink a coffee here.. I saw many girls hair free here some of them driving and they having a short hair too.. modern Arabian
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