Beautiful clean room with ensuite. A 7 minute walk to the airport. Friendly staff. Lovely restaurant. Few shops in surrounding area. Would definitely stay again.
Hotels in Kensington and Chelsea,London11.5% of visitors choose this area
WWhyj222025.03.08
Hotel was typical of a Holiday Inn property - nothing fancy but generally comfortable. Karol at the front desk kindly assisted us with both checking in and out and left a good impression on us. Rooms were clean and housekeeping good, but the soundproofing in the room was awful - you could hear people running down the corridor past midnight and constant stomping from people in rooms above. Location is excellent as its just a 2 minute walk from plenty of dining options along High St Kensington and the tube station.
We visited for my husbands birthday and our Wedding anniversary. The hotel was stunning from the entrance to the lounge decor to the room. We were kindly given an upgrade and were so very grateful. The room was amazing, nice and clean. The staff were all very friendly, nothing was too much trouble. The breakfast was brilliant, a great selection and something for everyone. The location is perfect. Thank you so much for making our stay in London just perfect. We will definitely be back. Thanks Jade and Simon
The hotel has a strong cultural atmosphere, is very unique, and is beautifully decorated. The breakfast is very good, and the restaurant environment is also very good! The sauna on the first floor is also very good!
We had a concert at the O2 and so booked due to its location. Unfortunately it is a good 20 minutes walk from Canary Wharf tube and you can’t get a straightforward train/tube to the O2, it involves DLR and tube. We ended up ordering an uber. Hotel room was lovely, bathroom are extremely spacious. Beds were very comfy. Although there was air conditioning the system kept on just turning itself up to 22 and in some cases 24! Made the room really hot and so we had to turn it off. Steam room was broken, didn’t use any of the other facilities. Nice to have a free bottle of water and there were things like nail files, makeup wipes etc, as well as the normal shower gel and shampoo.
My brother has a 15-year-old child and booked a double bed room. The hotel facilities are very good, with a large lawn, football field, swimming pool, gym, and free parking. The room is also very clean and quite large. The breakfast is OK. It feels like all hotel breakfasts in the UK are the same. The hotel is far from the city. It costs 8 or 9 pounds to take a taxi from the hotel to the subway during off-peak hours and 18 or 19 pounds during busy hours. The difference is quite large, but it is more cost-effective than driving. Overall it is OK. Except for the troublesome transportation, everything else is OK.
We enjoyed our stay there . Breakfast was great and there was so much to choose from ( buffets) and the food tasted great.unfortunately the room we got a had a blocked sink and there is no view of the river . It was room 529. We informed the lady at reception when we checked out.
Good hotel in this area I like it because It is very affordable price and you can walk from the subway 5 minutes and you will see the hotel. The reception is ready to see u
The front desk team at this hotel are amazing! I was warmly welcomed and got an early check in plus an upgrade to my room. As a first time guest this was truly an awesome experience. This is a very lovely, luxurious hotel with all facilities one needs to enjoy a stay in a very nice area of London. The views from the room, the amenities,the restaurant, Spa and all are top notch. This one is not to be missed. Trust me.
Hotels in Westminster,London3.1% of visitors choose this area
GGuest User2025.07.25
We had a very good living-in experience. Good location( close to victory line and St. James station of circle line) , delicious breakfast ( include western and india food ) and dinner. The only thing is that hotel charges 10 pounds every day. I did not know until I checked out. Is this common in England hotels?
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LLuStayed 4 nights and happy overall with the room and restaurant. However the hotel double charged me - my room was prepaid on Trip, and hotel reception took my credit card details for incidentals. After checking out I found I was charged again for the room, they basically charged a customer without a.) contacting Trip to sort out the payment as it should be, b.) without a phone call to me ahead of taking the money and c.) without the customer authorization (in theory I only authorized the incidental pre-auth).
Kudos to colleagues at Trip who followed up and processed the refund within a week! But deeply unhappy with the hotel's handling of the incident especially customer communication! Double check your bank transactions if you choose to stay at this place
JjadeWe visited for my husbands birthday and our Wedding anniversary. The hotel was stunning from the entrance to the lounge decor to the room. We were kindly given an upgrade and were so very grateful. The room was amazing, nice and clean. The staff were all very friendly, nothing was too much trouble. The breakfast was brilliant, a great selection and something for everyone. The location is perfect. Thank you so much for making our stay in London just perfect. We will definitely be back. Thanks Jade and Simon
AAntoineInChinaMixed Experience at Hilton Syon Park: Room Delays, Unexpected Pool & other charges
Rating: ★★★☆☆
I recently stayed at the Hilton Syon Park for four nights and had a mixed experience overall. While the hotel had some positive aspects, there were also a couple of disappointing aspects that affected my overall satisfaction.
Let's start with the positives. The majority of the staff members I encountered during my stay were friendly and helpful (80% are foreigners). They were always ready to assist with any questions or requests, which made me feel welcomed and valued as a guest. Additionally, the hotel's breakfast, while very basic is just acceptable. The room was quite spacious and beddings satisfactory.
Unfortunately, there were a few issues that detracted from an otherwise pleasant stay. Firstly, upon checking in at 5pm, I was disappointed to find that my room was not ready until 6:30pm. Although the gentleman at the front desk was kind and apologetic about the delay, it was an inconvenience after a long journey and negatively impacted my initial impression of the hotel.
Another unexpected disappointment was the pool usage policy. I was surprised to discover that there was a charge of £25 per person for a 90-minute session to access the hotel pool, something that isn’t mentioned anywhere on trip.com. Considering the Hilton brand and the premium I paid, I did not anticipate such an additional cost for utilizing the pool facilities. This seemed disproportionate and out of line with the expectations I had for a hotel of this caliber. I heard other people complaining about it, even others complaining that they had paid for it and it was smelly.
Additionally, it's worth noting that while complimentary water was provided in the room on the first night, I was surprised to find that there was a charge for the water on the following nights. This was unexpected, as I would have assumed that water would continue to be complimentary throughout my stay. It would have been helpful for this information to be communicated clearly, again not a nice feeling from a Hilton.
On the whole, while the Hilton Syon Park had several positive aspects, such as friendly staff and an acceptable breakfast, there were a few disappointments that affected my overall impression. The delay in room availability during check-in, the unexpected charges for pool usage, and the shift from complimentary to paid water in the room were not in line with the level of service and value I expected from a Hilton.
GGuest UserThe hotel is in a fantastic location. The service was a bit of a mixed bag, while checking and waiting for 15 minutes in a queue a man told us that he is closing down his desk when it was our turn, bit of an odd timing when you have so many costumers waiting, but the lady helping us after was great . Everyone in the executive lounge was very friendly, same with the spa staff.
Breakfast was very nice, lots of variety and constantly stocked up.
RRichardDThe Ned is an excellent hotel in central London. A big eating area in the same building as the hotel. Very nice spa and gym. Rooms a bit small but nice and quiet.
LLexinotlexieI recently stayed at the hotel and the overall experience was great, especially Melissa and Angie at the front desk who made me feel at home with their professionalism and hospitality.
On the day of my arrival, I arrived late to the hotel, but Angie, the front desk clerk, still smiling, quickly helped me check in and patiently explained the hotel facilities to me. On the third day of my stay, Melissa, the front desk staff, patiently assisted me with the renewal procedures and kindly gave me an umbrella. Although the hotel was very busy at that time, I admired her affinity.
They maintained a high level of professionalism throughout their stay, from answering my questions to helping with restaurant reservations and transportation, and were meticulous, reflecting the excellent service standards of a five-star hotel. Of course, the location of the hotel is really good, the comfort of the room is also very good, every night I have a better sleep, especially the sound insulation, which makes me very comfortable.
My heartfelt thanks to the Langham Hotel, especially the wonderful staff at the front desk, for making my trip even more perfect. I would definitely visit again and highly recommend it to other travelers! 🌟 🌟 🌟 🌟 🌟
CCheuk KiA very stylish hotel, nice staff, but some points to note:
They almost charge me TWICE when I have prepaid online already, they charged again and said will refund to me while others hotels didn’t come across such issue. Hope the refund will be processed asap and other than this. The room is good. Oh one more thing the cafe inside is very decorative but I waited the food for an hour then the manager told me that the kitchen crew got some problems and the whole team left and finally I didn’t have any food at all for my dinner and just a piece of cookies for giveaway , again the hotel is very decorative but the above two incidents made my trip more memorable:)
WWhyj22Hotel was typical of a Holiday Inn property - nothing fancy but generally comfortable. Karol at the front desk kindly assisted us with both checking in and out and left a good impression on us. Rooms were clean and housekeeping good, but the soundproofing in the room was awful - you could hear people running down the corridor past midnight and constant stomping from people in rooms above. Location is excellent as its just a 2 minute walk from plenty of dining options along High St Kensington and the tube station.
RRyanThe location is the only reason why you would book this hotel. The guy at the front desk asked for my ID looked at it and confirmed the name on it and still somehow managed to assign me to a room that other people were already in. Open going down to correc this issue, no apology was given and he was very rude insisting that I made the mistake, even though he asked and looked at my ID to confirm my name and reservation.
JJGTLocated in zone 2/3, it is quite far away from city centre, and the price is lower than that of five star hotels in London. If you need to travel a lot to the centre, it may not the best choice.
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