Hotels With Spa in Greater London, United Kingdom

The room facilities are indeed high-end and exquisite, and the bed is very comfortable The location is also very good. It is the most satisfactory one among the three hotels we stayed in (The Shard, Bulgari, and Mandarin). However, the service feels not as warm and sincere as Wenhua

Very good stay experience. I think this is the best and most cost-effective hotel in London, far exceeding the Bulgari in London. The hotel staff is very good, enthusiastic and professional. During the stay, due to negligence, I lost my credit card in the lobby. A female staff member of the hotel found it and took the initiative to pick it up for me. When I returned to the hotel, the concierge at the door told me that my credit card was lost here and took me to the front desk to pick it up. I am really grateful to every staff member. The room is very large and has a separate large cloakroom. The bathroom has a large bathtub, double washbasins, smart toilet, dry and wet separation, bathtub TV, and a very rich mini bar. It is really rare to see rooms of this size in London. The bedding is very comfortable, and the screen of the smart control device in the room has Chinese options. It is very friendly to Chinese people. A brother at the concierge at the door will greet in Chinese. It is really a great hotel. This is the best one I have ever stayed in in the Peninsula.

Very good. The experience of staying here is very good in every aspect. I am very satisfied. I like it very much.

Hotel was typical of a Holiday Inn property - nothing fancy but generally comfortable. Karol at the front desk kindly assisted us with both checking in and out and left a good impression on us. Rooms were clean and housekeeping good, but the soundproofing in the room was awful - you could hear people running down the corridor past midnight and constant stomping from people in rooms above. Location is excellent as its just a 2 minute walk from plenty of dining options along High St Kensington and the tube station.

Old hotel, good location, convenient for shopping nearby. The room facilities are a little old, but the exterior is OK. There is a Cantonese restaurant nearby, the taste is good, recommended.

Much better than expected. Quiet, high-class, very good, very convenient, excellent service. London attractions are really concentrated. There are several large parks, Buckingham Palace and Leicester Square nearby. You can walk everywhere in 30 minutes. The subway station is right next to the train station and the airport.

The first Andaz hotel is very distinctive as the origin of this brand. It was formerly the Great Eastern Hotel. It happened to be the time for the hotel's lobby to hold a memorial exhibition for Ryu Sakamoto (who had performed an impromptu performance at the Great Eastern Hotel in 2001).

Stayed 4 nights and happy overall with the room and restaurant. However the hotel double charged me - my room was prepaid on Trip, and hotel reception took my credit card details for incidentals. After checking out I found I was charged again for the room, they basically charged a customer without a.) contacting Trip to sort out the payment as it should be, b.) without a phone call to me ahead of taking the money and c.) without the customer authorization (in theory I only authorized the incidental pre-auth). Kudos to colleagues at Trip who followed up and processed the refund within a week! But deeply unhappy with the hotel's handling of the incident especially customer communication! Double check your bank transactions if you choose to stay at this place

The hotel is next to the theatre where the Phantom of the Opera was shown, Trafalgar Square, which is very convenient. The room is relatively large and the facilities are new. The sanitation is good, which is in line with the consistent quality of Sofitel.