Hotels With Spa in Banten, Indonesia

We stayed here for one night before our connecting flight, and for that purpose, this hotel was truly excellent. Its location is ideal for a stopover. The service was friendly and professional. We were also allowed to check out an hour later, which was very nice and gave us some extra peace of mind before heading to the airport. The room was clean, comfortable, and well-equipped with all amenities. All in all, an excellent choice for travelers looking for a comfortable overnight stay before continuing their journey. Definitely recommended!

The check-in process was slow. I arrived at 3 PM, and the room wasn't ready; I was asked to wait 30 minutes. After a long wait, I was given a room, but there were still guests in it. After complaining, customer service provided a replacement room. In the future, please improve the check-in service and ensure that keys are not given out for occupied rooms again. The swimming pool facilities are quite good.

This is a very recomended hotel for leisure and winding down. Supported with service and hospitality exceeding for the price. Looking forward for another chance to stay at Novus Jiva Resort Anyer.

The hotel room facilities are a bit old, and the cleanliness didn't meet expectations. The bedding might have been used for a while as there were yellow stains. The chairs weren't very clean either. It's right next to the exhibition hall. The good thing is you can get there in 3 minutes. The downside is that if there's an event at the hall, it starts getting noisy from 4 AM, and sometimes there's construction at night. Out of 6 nights, I only had 3 good nights' sleep. The motorcycle noise outside is also very loud, which seems to be a city characteristic and not the hotel's fault. Overall, I'm satisfied.

I stayed here during a layover. The hotel was well-maintained and I slept comfortably. One thing that bothered me was that the queen-sized bed had a single-sized sheet placed horizontally, so my feet were directly on the mattress. It felt strange that they didn't use sheets that fit the bed size. The pickup from T2 at the airport was from 'E'. The free shuttle service to and from the airport was very helpful.

Close to the airport, so after a tiring journey, you can rest immediately. The hotel is clean and comfortable for a good rest.

Stayed here for a business trip. The facilities were pretty average, not what I'd expect from a hotel of this caliber. There were no USB outlets, and no power outlets under the desk for working. On the plus side, the staff's English was excellent, and it's quite close to the airport. The hotel has a convenient direct link to the mall, but the mall itself was just okay – a bit chaotic and not very high-end, more like a market, so not great for shopping.

This place is really near to the airport. They offer airport pick up and drop off free of charge. Just have to reserve in advance. They even do a wake up call. The room is nice . The bed is really comfortable. Grabfood driver can find this place to send your food.

I am very disappointed with my stay at D'Prima Wellness Center Terminal 3 International. I booked two rooms through Trip.com because the photos clearly showed Queen-size beds, which were essential for my travel party. However, the actual rooms did not match the advertised images. When I raised the issue, the hotel only offered paid solutions: IDR 250,000 per room for extra towels and water, or IDR 400,000 per room for a room upgrade without breakfast. Even one of the staff acknowledged that the photos on Trip.com do not accurately represent the actual rooms. What surprised me most was that the Operations Manager stated the hotel does not even have a Guest Complaint Form. After 18 years working in the travel industry, this is the first time I have encountered a hotel without a basic complaint procedure. The misleading room information, poor complaint handling, and lack of standard customer service are unacceptable, especially for a hotel located at an international airport. I hope the management reviews this issue seriously, updates the online information accurately, and provides a proper explanation and fair resolution for affected guests.

I flew from Bali to Jakarta. Apparently, I got food poisoning before the flight, I was vomiting, shivering, and dizzy. We checked into the hotel very quickly and an hour later I decided that I needed to go to the hospital. There was no thermometer in the hotel, but a receptionist named Rio Renaldi (I hope I wrote the name correctly) said that he will help me get to the car, take me to the hospital, explain my symptoms to the staff and take me back. This person is a real professional and an excellent worker who is ready to quickly take you to the hospital at 2 am and pick you up at 4 am. This person deserves a bonus. The security guards and other hotel staff were also understanding and helped in every possible way. Very pleased with the hotel