The main reason I booked this hotel was because it is part of an international hotel chain and is rated as a 4-star property. However, I was very surprised by the building condition and the quality of the renovations.
What made this even more disappointing is that the hotel has been open for less than a year. Given that it is a newly opened property, I expected everything to be in excellent condition. Instead, I felt that the hotel was not fully completed and may have been opened in a rush. There were still many areas that appeared unfinished and in need of touch-ups and further renovation work.
Another issue was the shower’s hot water supply, which was very unstable. Even after setting the temperature to a comfortable level, the water would frequently fluctuate between hot and cold without warning. At times, it became unexpectedly too hot or too cold, making the shower experience quite unpleasant.
Overall, my stay was disappointing. The hotel’s condition and facilities did not meet the standards I would expect from a 4-star international hotel, especially one that has been operating for less than a year.
Experience warm hospitality at Swiss-Belinn Singkawang, the only international 3-star hotel in the “City of a Thousand Temples.” Located just 18.8 km from Singkawang Airport and nestled within Singkawang Grand Mall, our hotel offers unbeatable access to the city’s premier shopping, dining, and entertainment destination. Whether you’re traveling for business or leisure, enjoy a seamless stay with direct access to everything Singkawang has to offer.
Pros:
+ Kamar nyaman (comfy bedroom)
+ AC dingin (cool AC)
+ Dispenser Air Minum (Drink Dispenser)
+ Shower air panas (Hot water shower)
+ Lokasi strategis (strategic location)
+ Cukup bersih (quite clean)
+ Ada safetybox, dan minibar (Safetybox & Minibar)
+ Ada gantungan (Hanger available)
+ Ada cas mobil (Car charger available)
Cons:
- Sabun Sampoo sangat sedikit (Too little soap & shampoo)
- Parkir mobil sedikit (few parking space)
- Bellboy/Satpam tidak jelas (Unknown security/bellboy
service status)
- Sarapan buruk, susu basi, makanan dingin, bubur dingin, seperti sudah disediakan dari malam hari, yang lumayan bisa dimakan hanyalah omelet yang direquest (bad breakfast, expired milk, cold food, cold porridge like it served since the night before, the only edible is requested omelette)
Netral:
> Cukup kedap suara 70% (Soundproof 70%)
The price is very reasonable, even quite affordable considering the room is very nice, modern, and clean. It was very comfortable to sleep here, especially because the air conditioning was cold and worked well. The amenities were complete, and we were also allowed a late check-out until 1 pm. Free parking is available for guests, and the service was good.
The only minor downside was that the water pressure in the bathroom was not very strong. Other than that, it was a nice experience. I would definitely stay here again when visiting Pontianak.
When the first day took the leak of the air conditioner suddenly the air conditioner was not cold, but immediately changed the room and ************* very satisfied clean cold and good service as well as the receptionist
I was booked for 2 rooms and got connecting room when check-in. The room was amazing and clean. I had impressed with hospitality of frontline staff. This hotel very strategic in heart of Pontianak city. Off course the local culinary of Pontianak was the reason we booked of. Thanks Harris Pontianak and we wish back on our next visit.
This hotel boasts an excellent location, within walking distance of the city center's main shopping areas. The rooms are clean and tidy, well-equipped, and the staff are professional and responsive. Breakfast offers a wide variety of choices, and overall, the stay was very pleasant. The only minor downsides were the average soundproofing and slow elevators during peak hours. Overall, it's very suitable for business trips.
Over all is a nice place to stay, great location. But we were there during G floor renovation. Also, pls consider air cooling for outdoor restaurants (with the live band) because the weather is extremely hot nowadays
Be careful! if you don't want to listen to a night club daily until 2am, feel the base vibrations through the walls and bed (earplugs don't help), smell the strong ciragettes aroma, listen to the elevator tune in the lobby as the are no sound insulation what so ever. Listen to the street noise.
Better avoid staying in this hotel.
Cleanliness were OK for an Indonesian establishment.
P.S.
When checked in, we were placed into a tiny room without windows on the 3rd floor.
As I've seen from other travellers, it could be tactics used to upsell for a more expensive room.
We had specifically selected a non smoking and quiet room while booking.
The room STANK of ciragettes! And loud music could be heard after 8pm, so the reception gave a different room quickly, only mentioning it should be a paid for upgrade.
For a strategic location in the middle of the city, cleanliness is also okay, suggestions for more optimal service so that checking in and checking out doesn't take long, because at that stage it takes quite a long time.
Good
55 reviews
7.8/10
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EEstherLWOver all is a nice place to stay, great location. But we were there during G floor renovation. Also, pls consider air cooling for outdoor restaurants (with the live band) because the weather is extremely hot nowadays
GGuest UserThe main reason I booked this hotel was because it is part of an international hotel chain and is rated as a 4-star property. However, I was very surprised by the building condition and the quality of the renovations.
What made this even more disappointing is that the hotel has been open for less than a year. Given that it is a newly opened property, I expected everything to be in excellent condition. Instead, I felt that the hotel was not fully completed and may have been opened in a rush. There were still many areas that appeared unfinished and in need of touch-ups and further renovation work.
Another issue was the shower’s hot water supply, which was very unstable. Even after setting the temperature to a comfortable level, the water would frequently fluctuate between hot and cold without warning. At times, it became unexpectedly too hot or too cold, making the shower experience quite unpleasant.
Overall, my stay was disappointing. The hotel’s condition and facilities did not meet the standards I would expect from a 4-star international hotel, especially one that has been operating for less than a year.
GGuest UserThe location is a bit remote. The room facilities are very old. The disposable slippers are all worn. You can ask the front desk to change them for you. The service is OK. The breakfast is also good. A simple buffet can be chosen. A deposit is required for accommodation, which is not mentioned in the introduction.
AAnonymous UserThe price is very reasonable, even quite affordable considering the room is very nice, modern, and clean. It was very comfortable to sleep here, especially because the air conditioning was cold and worked well. The amenities were complete, and we were also allowed a late check-out until 1 pm. Free parking is available for guests, and the service was good.
The only minor downside was that the water pressure in the bathroom was not very strong. Other than that, it was a nice experience. I would definitely stay here again when visiting Pontianak.
GGuest UserExperience warm hospitality at Swiss-Belinn Singkawang, the only international 3-star hotel in the “City of a Thousand Temples.” Located just 18.8 km from Singkawang Airport and nestled within Singkawang Grand Mall, our hotel offers unbeatable access to the city’s premier shopping, dining, and entertainment destination. Whether you’re traveling for business or leisure, enjoy a seamless stay with direct access to everything Singkawang has to offer.
GGuest UserPros:
+ Kamar nyaman (comfy bedroom)
+ AC dingin (cool AC)
+ Dispenser Air Minum (Drink Dispenser)
+ Shower air panas (Hot water shower)
+ Lokasi strategis (strategic location)
+ Cukup bersih (quite clean)
+ Ada safetybox, dan minibar (Safetybox & Minibar)
+ Ada gantungan (Hanger available)
+ Ada cas mobil (Car charger available)
Cons:
- Sabun Sampoo sangat sedikit (Too little soap & shampoo)
- Parkir mobil sedikit (few parking space)
- Bellboy/Satpam tidak jelas (Unknown security/bellboy
service status)
- Sarapan buruk, susu basi, makanan dingin, bubur dingin, seperti sudah disediakan dari malam hari, yang lumayan bisa dimakan hanyalah omelet yang direquest (bad breakfast, expired milk, cold food, cold porridge like it served since the night before, the only edible is requested omelette)
Netral:
> Cukup kedap suara 70% (Soundproof 70%)
AAustrian_saverBe careful! if you don't want to listen to a night club daily until 2am, feel the base vibrations through the walls and bed (earplugs don't help), smell the strong ciragettes aroma, listen to the elevator tune in the lobby as the are no sound insulation what so ever. Listen to the street noise.
Better avoid staying in this hotel.
Cleanliness were OK for an Indonesian establishment.
P.S.
When checked in, we were placed into a tiny room without windows on the 3rd floor.
As I've seen from other travellers, it could be tactics used to upsell for a more expensive room.
We had specifically selected a non smoking and quiet room while booking.
The room STANK of ciragettes! And loud music could be heard after 8pm, so the reception gave a different room quickly, only mentioning it should be a paid for upgrade.
HHybreedPro: Hotel location is quite central with surrounding lively food stalls, restaurants, supermarkets, etc. It is also walkable to prime attractions such as the Flamboyan Market and the Kapuas River Waterfront. Breakfast is fairly good despite limited choices. Rooms are spacious, clean, and basic. Hotel decor is primarily modern vs classic European style—both beautiful inside and outside. WiFi is available but was not informed by the check-in staff. All staff are very polite, and that is a big plus!
Cons: The area is a bit overcrowded, but that is reasonable. Some exposed areas are a bit unsightly, especially around the hallway. Constant error beeping near the elevator is annoying and the doorbell keeps on malfunctioning.
AAnonymous UserA great stay. Breakfast is variety. Can get access to e hailing. Very close to shopping mall also pasar. Also very near to universities. There's a small kiosk that sells local products n including handicrafts. Worth the stay.
AAnonymous UserI was booked for 2 rooms and got connecting room when check-in. The room was amazing and clean. I had impressed with hospitality of frontline staff. This hotel very strategic in heart of Pontianak city. Off course the local culinary of Pontianak was the reason we booked of. Thanks Harris Pontianak and we wish back on our next visit.
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